Common Account Management Questions

Updated 2024-10-07T02:21:45+00:00 -

How can I create Red Hat login ID?
I have received login ID creation/invitation email. How can I create login ID from this email?
When I try to create a new login ID, I am getting 'The specified login is not available' message. Why is it?
Can I use my email address as a login ID?
Why is it important to have your phone number up to date under your login ID?
How do I change the company name on my account?
How do I reset the password associated with my login ID?
Why didn't I receive a password reset email or an email containing my login ID?
How do I change the email address on my account?
I received the order fulfillment notification, but I haven’t received any login creation email, why is that?
If I don’t know or forgot my login ID, how can I get it?
Why am I getting Invalid Login ID or Password message when trying to login to the Customer portal?
Can I change my login ID?
Can I delete my login ID?
Can login ID be transferred to/merged or associated with another account?
Can login IDs, support cases and system profiles be moved to a different account?
I am getting "Invalid Login ID or Password
Can I manage multiple accounts with 1 login ID?
Can I associate multiple email addresses with 1 login ID?
Can I make an user to view/manage certain subscriptions only?
Can I use the same email for multiple login IDs?
Do I need to verify my email address?
How can I check if my email address has been verified?
I’m not able to confirm my email address for my account/I did not receive the email confirmation email.
I have my own login ID and I want to link it with my organization's existing account. How can I do it?
How do I know who my Organization Administrator is?
All the Organization Administrators of my account left the company. How can we take over the account and introduce a new Org Admin?
Can I change account type from Personal to Corporate or vice versa?
How can I check if my account type is 'Personal' or 'Corporate'?
I see that my account is on Export Hold, how do I proceed?
I have created a login ID but how can I check my account number? / Why my login ID does not have account number?
I have created a login ID using my company domain but I do not see any subscription. Why is it?
I would like to have a contractor or outsourcing vendor to manage my subscriptions. How can I do it?
Can I change company name of my account to contractor or outsourcing vendor's?
I have disabled errata notifications but I am still getting the errata notifications. Why am I still getting the errata emails?
I have enabled errata notifications but I am not receiving any. What can I do?
I am getting marketing emails from Red Hat. How can I change preferences or unsubscribe?

How can I create Red Hat login ID?

Should you wish to join an existing account, please contact Organization Administrator.
To join an existing Red hat account, the Organization Administrator must perform one of the following procedures.
1. Create a login ID on behalf of the user under an existing account, follow these steps.
2. Send an invitation email to the user and let the user to create a login ID. For this, follow these steps.

Should you wish to create a new login ID separate from an existing account, please follow following steps

1. Proceed to Red Hat Customer Portal

2. Click "Register"
customerportalhome_May2025

3. Create a Red Hat account page will be shown - Choose a Red Hat login
loginIDCreationPage

Login ID must be at least 5 characters and maximum of 45 characters (login ID is NOT case sensitive).
Login ID can be in alphabet or number. It can also contain symbols like (-)(_)(.)(@)
It is NOT recommended to set email as the login ID as this can cause issues at login/password reset if the same email is associated with multiple accounts.
Please note that login ID cannot be changed once created. It cannot be re-used once deleted. It also cannot be transferred to a different account.

4. Set Password - Password creation complexity requirements has increased (May 2023)
passwordset

Password must include at least 14 characters.
Must include at least 3 of the following: lowercase letter, uppercase letters,numbers,symbols
Cannot contain the word(s) "redhat" or "password"

5. Enter Personal Details
personaldetailsnew

Incomplete or invalid personal details may cause the login ID on export hold
Email confirmation will be sent to the email address written here
Password reset email will be sent to email address written here.

6. Select Account Type
acctypenew

Corporate
- Select Corporate if using the account with an Organization or Business.
- A corporate Red Hat account allows a set of users within your organization to centrally make purchases or administer systems.
- To join Red Hat Partner Connect, the account type must be 'Corporate'

Enter Contact Information
- Company name must be that of end user's (actual subscription owner)
- Third party companies working on behalf of the end user must not use their own company name and it is not allowed to manage multiple customers under 1 account. You must prepare each account(company name) for each end user.
- Incomplete or invalid address details may cause the login ID on export hold
corporateacc

Personal
- A personal Red Hat account is for purchasing or administering your own personal systems.
- No company name/information can be added for Personal account type
personalacc

7. Once all required details are filled in, please click "CREATE MY ACCOUNT" to create a new login ID

8. If the login ID is successfully created, you will receive an "Red Hat Login Email Verification" email

9. If you are having an error message for email verification, you can resend verification email from here

I have received login ID creation/invitation email. How can I create login ID from this email?

When Red Hat or an Organization administrator send you a login ID creation/invitation email, the email title is "Access to your Red Hat subscription is now available." from "no-reply@redhat.com"
The email contains Customer Name, Account Number and link to create a login ID
Click on "here" under "If you are a new user on this account, create a Red Hat login here"
Once you click the link correctly, it will direct you to Login ID creation page
Please make sure that the email address and company name fields are pre-filled. If those are blank, please do not proceed with the login creation and contact Customer Service for a new link

Please note
- For security reasons, the login ID creation link will only work once and is no longer valid after 30 days of receipt

When I try to create a new login ID, I am getting 'The specified login is not available' message. Why is it?

The message appears when the specified login ID is already being used by another user
Please specify alternative login ID

Can I use my email address as a login ID?

Although it is possible to use email address as a login ID, we recommend to use something else as a login ID.
> Login ID cannot be changed once created. If you set your email address a login ID and in case your company domain changed later, login ID will still remain as is (you can change email address that is associated with the login ID)
> If you use the email address as a login ID and that email address is linked with multiple login IDs, it may create problems in logging in, password reset.
> If your email is linked with multiple account, you may not identify the correct login ID for a specific account

Why is it important to have your phone number up to date under your login ID?

Providing accurate phone number improves customer contact number hygiene and increases Red Hat’s ability to quickly and accurately contact customers
In some cases when you have difficulties in changing email address or having login issues, we may need to perform phone verification. Phone verification can only be done through the phone number under your login ID.
Please make sure that your phone number is up to date
Your phone number can be modified from here

How do I change the company name on my account?

An Organization Administrator should contact Customer Service to to make a request to change the company name.
Changing company name may not be allowed if

The account in concern is linked with multiple other accounts
The 'change to' company name is not related to current company
Your account is a personal account
You may see two Company names displayed in your Customer Portal.
One is the official Company name and the second is a Display company name you can use to display on subscription certificates for example.
This might be useful if your legal company name is not in latin characters, but on the subscription certificate, you prefer to have it in English for example.

For more information, please see the following article or contact Customer Service for further details

How do I reset the password associated with my login ID?

You can reset your current password from Customer Portal

Log into the Customer Portal
Click the avatar on the top right side
From the drop-down menu, select Account Details
Click Login & password from the menu on the left

If you are not sure of your password, you can reset the password from here
An email notification is sent to you with a link to reset your password.

Why didn't I receive a password reset email or an email containing my login ID?

These are the most common reasons for this problem:
- The password reset email ended up in your spam or junk folder.
- The email used to make the request is not an email associated with any existing login ID. If that’s the case, instead of seeing a confirmation message that a password reset email was sent to you, you will be redirected back to the login page

If you don’t receive an email at all, contact Customer Service for further assistance.

How do I change the email address on my account?

To update the email address on your Red Hat account, follow these steps:

Log into the Customer Portal
Click the Account Details link
Click the Change link located next to your current email address
Update your email address in the email field, and click Save

When you receive the email confirmation of the change, be sure to confirm it by using the link in the email. Once you do, your email address is updated immediately.

If you are not able to log into the Customer Portal to make this change, please contact Customer Service for assistance.

I received the order fulfillment notification, but I haven’t received any login creation email, why is that?

The order fulfillment email says: “If no login has been created yet on this account, you will receive a specific Login Creation email that will allow you to do so. This email is the only way to create a login associated to your account. Please contact Customer Service if you have not received it within the next hour at access.redhat.com/customerservice”
If you do not receive the login creation email, it simply means that there is already a login ID associated with the account on which the subscription(s) has been booked. For more information, please contact our Customer Service for assistance.

If I don’t know or forgot my login ID, how can I get it?

If you’re able to log into the Customer Portal using your email address, you can view your login ID by clicking on the avatar on top right and then see your login ID on the right side in the drop-down menu
If you’re unable to login to your Customer Portal account, you can contact your Organization Administrator to get it or contact our Customer Service for assistance.
While contacting the Customer Service, please share as much information as you can about the account or subscriptions you need to access

Why am I getting Invalid Login ID or Password message when trying to login to the Customer portal?

If an email address is linked with multiple login IDs and the same password was set for those login IDs, you can no longer login with the email address.

When you try to login to your account with the email address, and it shows you "invalid login or password", please try one of the following:
* Use the actual login ID and not your email address
(If you are unsure of the actual login ID, please see the section above)
* Use separate passwords for each login ID if you want to login using the email so that the login (email in this case) + password combination is unique.
* In case of using your login ID, since login IDs are unique, the login ID + password combination will be unique even if the same password is used for both accounts, however it is always recommended to have different passwords for your different login IDs.

Can I change my login ID?

Once you or your Organization Administrator have created a login ID, you cannot change it, transfer it to a different account or reuse it after deletion.

If you are an Organization Administrator, you can create a new login ID for yourself with administrator permissions, log into the Customer Portal with your new login, and deactivate the login you no longer want. If you are not an Organization Administrator, contact an Organization Administrator of your account for help.

Can I delete my login ID?

In order to delete a particular Login ID:

You may fill out the Red Hat Personal Data Request form
Alternatively, you can get in touch with your Regional Customer Service team through email to delete your login ID permanently from the Red Hat Customer Portal.
You must also fill up the below template and share it with the Customer Service team;

I (please provide First and Last name) having a place of residence in…. (Country of residence and State if USA) confirm that I want to permanently delete my Login ID ‘’….’’.
I am aware that the above provided Login ID cannot be reinstated or reused once its deletion is completed.

To deactivate your login ID, contact your Organization Administrator. If you are the only user on the account, contact Customer Service for further assistance.

Can login ID be transferred to/merged or associated with another account?

Can login IDs, support cases and system profiles be moved to a different account?

Login IDs, support cases and system profiles cannot be transferred to a different account.
As login IDs cannot be deleted to re-use as well, you need to create a new login ID for the other account.
For system profiles, please delete and re-register the system at the other account. Please refer to Unattaching and Unregistering part of Get Started with Red Hat Subscription Management

Why am I getting Invalid Login ID or Password message when try to login to customer portal?

If an email address is linked with multiple login IDs and the same password was set for those login IDs, you can no longer login with the email address.
When tries to login with the email address, it will show "invalid login or password".

Please use actual login ID
( If you are unsure of the actual login ID, please contact Customer Service)
Use separate passwords for each login IDs if you want to login using the email so that login(email in this case) + password combination is unique.
In case of username, since usernames are unique, login + password combination will be unique even if same password is used in both accounts, but still having separate passwords for separate accounts is advised .

Can I manage multiple accounts with 1 login ID?

Login ID is account specific and 1 login ID can only manage 1 account
Should you need to manage multiple accounts, you need to create separate login IDs for each accounts

Can I associate multiple email addresses with 1 login ID?

1 login ID can only be associated with 1 email address
Should you need multiple users, you can either use group email address or invite/create a new user (Please refer to How to create and manage users for details)

Can I make an user to view/manage certain subscriptions only?

You can make an user not to view/manage any subscriptions in the account, but it is not possible to make an user to view/manage certain subscriptions in the account

Can I use the same email for multiple login IDs?

Yes, 1 email address can be linked with multiple login IDs.
However, if you set the email address as a login ID and that email address is linked with other login IDs, it might create some issues when you try to reset the password or try to login.
We recommend you to set the login ID other than the email address itself.
If you’re unable to login due to having multiple login IDs among which one is same as your email address, please use a private/incognito window of your browser or a different browser to log in.

Do I need to verify my email address?

From 28 September 2023, email verification became mandatory
Both new users and existing users who have not verified their email will see the following message upon their first attempt to login.
Email verification will be sent automatically to the email address that the login ID is associated with.
You will not be able to log in to Customer Portal until you verify your email. After the email has been verified, the login process will continue to happen
Should the same message appears even after you have verified your email address, please clear web browser history
Please refer to this page for further information
For assistance with email address verification or change of email address, please contact Customer Service)
(Please note that you may need to provide us a statement and wait for 48 hours in order to allow time for existing email address owner to argue)

How can I check if my email address has been verified?

If your email address is verified, you will not see "Your email address has not been confirmed" message from Your Red Hat Account page.
If your email has not yet been verified you will see "Your email address has not been confirmed" message from Your Red Hat Account page.
Should you need a new email verification link, you can resend it from Resend confirmation email link.

I’m not able to confirm my email address for my account/I did not receive the email confirmation email.

If you see that your email address for your account hasn’t been confirmed, you can trigger the email confirmation email yourself, by going to Your Red Hat Account page and clicking on Resend confirmation email on the left hand side.
If you did not receive the email, please look into your spam and junk folders.
If for some reason you’re unable to confirm your email address(i.e. "I am sorry, either you have already confirmed your email address using this link or this is an old email confirmation link." message displays), please use a different browser or clear cookies and cache in your current browser.

I have my own login ID and I want to link it with my organization's existing account. How can I do it?

Login ID cannot be moved to a different account and cannot be re-used after the login ID is deleted
It is not possible to link a login ID created to an existing account. A new login ID needs to be created.
Login ID can only be linked with a specific account when
- it was created by the Organization Administrator or
- it was created from a link in the invitation email
Please contact Organization Administrator to send an invitation email. The invitation email contains a link where you can click and create a new login ID.
If you are unsure of your Organization account or administrator details, please contact Customer Service
For details on how to create/manage users, please refer to this page

How do I know who my Organization Administrator is?

You may need to contact Customer Service for Organization Administrator details
Please provide account or subscription details when you send the request

All the Organization Administrators of my account left the company. How can we take over the account and introduce a new Org Admin?

If all the Organization Administrators left the company, you can contact our Customer Service to request to become the new Organization Administrator of the account
You can contact our Customer Service also when the current Organization Administrator(s) is on a long absence leave and your company needs somebody else to manage the account in the meantime

Can I change account type from Personal to Corporate or vice versa?

It is not possible to change account type from Personal to Corporate or Corporate to Personal
If you have created a login ID with wrong account type, you need to create a new login ID

How can I check if my account type is 'Personal' or 'Corporate'?

The main difference between 'Personal' and 'Corporate' account is whether there is 'Company name' field or not
There is no Company name / Company display name in the Personal Information page under the Personal Account.
Below are the Personal Information page of each account type
[Corporate Account]

[Personal Account]
PersonalAccount

If you are unsure, please contact Customer Service

I see that my account is on Export Hold, how do I proceed?

If you get the Export Hold message, please see the following KCS for more details: Why is my Account in Export Hold?

I have created a login ID but how can I check my account number? / Why my login ID does not have account number?

You can check your account number from top right side of the Customer Portal.
Alternatively, if you click avatar on top right side of Customer Portal, account number and login ID will display

Accountnumber
Freshly created login ID will not be given account number until a subscription is activated. The account number will automatically be assigned once a subscription is activated under the account.
If you have created login ID from Red Hat Developer Portal and you only have a no-cost Red Hat Developer subscription, no account number will be assigned automatically.
If you need to have the account number assigned for your login ID, please contact Customer Service

I have created a login ID using my company domain but I do not see any subscription. Why is it?

Creating a login ID using your company domain will not entitle you to subscription access
Current organization administrator of your company's account must send you an invitation email and a new login ID needs to be created from the link in the invitation email
Already created login ID cannot be deleted for re-use and it is not possible to move the login ID to a different account. Please create a new login ID.
If you do not know organization administrator or if you want to know if there is any existing account under your company name, please contact Customer Service

I would like to have a contractor or outsourcing vendor to manage my subscriptions. How can I do it?

In order to have a contractor or outsourcing vendor to manage subscriptions on your behalf, you can either create a new login ID and provide the login ID or send an invitation email from "User Management" menu (You must be an Org Admin to perform this)
For further details, please refer to How To Create and Manage Users page
Transferring subscriptions to an account with contractor or outsourcing vendor's company name is not allowed

Can I change company name of my account to a contractor or outsourcing vendor's?

Subscriptions must stay under the actual end user's account
Company name change of an account means change of ownership of subscriptions under it.
Changing company name of the account to a contractor or outsourcing vendor's one is not allowed. Transferring subscription to a contractor or outsourcing vendor's account is also not allowed.

I have disabled errata notifications but I am still getting the errata notifications. Why am I still getting the errata emails?

Login IDs created after 6 December 2022, errata notifications are DISABLED by default
* Errata notification is sent based on email address of the login IDs.
* If you are still receiving the errata notifications even after you have disabled it, you would have another login ID(s) that your email is associated with.
* Should you not wish to receive any errata notifications, errata notifications must be disabled for each login IDs if the same email is linked with multiple login IDs
* Errata notification email contains Red Hat login filed under Manage Errata Notifications. The errata notification email was sent to you for the login ID mentioned in the email. Please disable errata notifications from the login ID mentioned in the email.
Erratanotifcation
* Errata notifications settings can be changed/disabled/enabled from here

Please note that it may take up to 7 days for errata notification changes to take effect. In rare instances, it may take longer if there is an errata backlog or outage.
A disabled user may still get errata email if they are already queued up in our back-end system. If a disabled user is still receiving errata email after 7 days (and no other user id with the same email address exists), please contact Customer Service for further investigation.
If you are not sure of the other login ID details, please contact Customer Service

I have enabled errata notifications but I am not receiving any. What can I do?

Make sure that the email address is correct from here
> Should you need to change the email address, you can change it here
Make sure that your email address is verified (if you do not see "Your email address has not been confirmed" message, then your email address is verified) from here
> Errata emails will only be sent to customers who had verified their email address (9 Feb 2023 onwards)
> If your email address has not yet been verified and you wish to receive the errata notifications, please verify your email address by sending "Resend confirmation email" from here
Should you need further assistance, please contact Customer Service

I am getting marketing emails from Red Hat. How can I change preferences or unsubscribe?

Red Hat sends some emails about relevant webinars and events, product news and trials, case studies, promotions, and more to subscribed email addresses
If you wish to change the preferences on what you receive, you can do so through the Preference center
You can stop receiving marketing emails by clicking the “Unsubscribe from all Red Hat emails“ on the bottom of each email
Alternatively, you can withdraw your consent at any time in the Preference Center. (See Privacy Statement for details).

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