Red Hat Customer Experience & Engagement

Supporting Success, Exceeding Expectations

Support Cases

Get answers quickly by opening a support case with us.

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Live Chat

Directly access our support engineers during weekday business hours.

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Call or Email

Speak directly with a Red Hat support expert by phone or through email.

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Note: If needed, our engineers can initiate a Remote Support Session to view and/or access your system.

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Product Support

Access support information for your Red Hat products

  • Life Cycle and Update Policies

    Red Hat provides support and maintenance during stated time periods, allowing customers and partners to effectively plan, deploy, and support their Red Hat products.

  • Red Hat JBoss Supported Configurations

    View supported configurations for Red Hat JBoss Middleware products.

  • Product Certifications

    Find products and services tested, supported, and certified to perform with Red Hat technologies.

  • Solution Engine

    A self-solve tool that connects you to the right information, enabling you to resolve issues quickly and efficiently.

Support Policies and Programs

Technical Account Management

A Red Hat Technical Account Manager (TAM) is a highly technical product specialist who proactively partners with your organization to help you achieve operational excellence with Red Hat enterprise solutions.

Production Support

With a Red Hat subscription, your mission-critical work is backed by experienced, knowledgeable, and committed support engineers.

Management Escalation

Raise a concern to Red Hat Support management.

Development Support

With a Red Hat Development subscription, you can gain insights on your application development from certified engineers.

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Welcome! Check out the Getting Started with Red Hat page for quick tours and guides for common tasks.