Red Hat Customer Experience & Engagement

Supporting Success, Exceeding Expectations

Get answers quickly by opening a support case with us.

Directly access our support engineers during weekday business hours.

Speak directly with a Red Hat support expert by phone or through email.

Note: If needed, our engineers can initiate a Remote Support Session to view and/or access your system.

Access support information for your Red Hat products

Product Pages

Find specific support information for your products in the product pages.
Knowledgebase

Browse the Knowledgebase by product.
Documentation

Browse Documentation by product.
Customer Portal Labs

Improve performance, optimize configuration, troubleshoot issues, and more.
- Configuration
- Deployment
- Troubleshooting
- Security

Life Cycle and Update Policies

Red Hat provides support and maintenance during stated time periods, allowing customers and partners to effectively plan, deploy, and support their Red Hat products.
Red Hat JBoss Supported Configurations

View supported configurations for Red Hat JBoss Middleware products.
Product Certifications

Find products and services tested, supported, and certified to perform with Red Hat technologies.
Solution Engine

A self-solve tool that connects you to the right information, enabling you to resolve issues quickly and efficiently.

Red Hat provides a variety of specialized, supplementary offerings to help you achieve operational excellence with your enterprise solutions.

With a Red Hat subscription, your mission-critical work is backed by experienced, knowledgeable, and committed support engineers.

Raise a concern to Red Hat Support management.

With a Red Hat Development subscription, you can gain insights on your application development from certified engineers.