Red Hat Customer Experience & Engagement

Supporting Success, Exceeding Expectations

Support Cases

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Live Chat

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Call or Email

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Note: If needed, our engineers can initiate a Remote Support Session to view and/or access your system.

Product Support

Access support information for your Red Hat products

Support Policies and Programs

Technical Account Management

A Red Hat Technical Account Manager is a designated senior technical resource who works collaboratively with your IT organization to help you realize optimal performance and growth.

Production Support

With a Red Hat subscription, your mission-critical work is backed by experienced, knowledgeable, and committed support engineers.

Management Escalation

Learn how to raise a concern to Red Hat Support management.

Development Support

With a Red Hat Development subscription, you can gain insights on your application development from certified engineers.

Help with Customer Portal

Red Hat Customer Portal FAQ

Get answers to frequently asked questions about the Red Hat Customer Portal's usage, policy, language support, and more.

Log-in Assistance

Reset your password, or contact customer service for help with you account login.

Accessibility

Learn more about Red Hat's commitment to providing equal access for digital properties and how to request additional functionality.

Browser Support Policy

Get information on minimum and recommended browser requirements for the Red Hat Customer Portal.