Red Hat Customer Experience & Engagement

Supporting Success, Exceeding Expectations

Support Cases

Get answers quickly by opening a support case with us.

View Open Cases

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Live Chat

Directly access our support engineers during weekday business hours.

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Call or Email

Speak directly with a Red Hat support expert by phone or through email.

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Note: If needed, our engineers can initiate a Remote Support Session to view and/or access your system.

Product Support

Access support information for your Red Hat products

  • Life Cycle and Update Policies

    Red Hat provides support and maintenance during stated time periods, allowing customers and partners to effectively plan, deploy, and support their Red Hat products.

  • Red Hat JBoss Supported Configurations

    View supported configurations for Red Hat JBoss Middleware products.

  • Product Certifications

    Find products and services tested, supported, and certified to perform with Red Hat technologies.

  • Solution Engine

    A self-solve tool that connects you to the right information, enabling you to resolve issues quickly and efficiently.

Support Policies and Programs

Additional support offerings

Red Hat provides a variety of specialized, supplementary offerings to help you achieve operational excellence with your enterprise solutions.

Production Support

With a Red Hat subscription, your mission-critical work is backed by experienced, knowledgeable, and committed support engineers.

Management Escalation

Raise a concern to Red Hat Support management.

Development Support

With a Red Hat Development subscription, you can gain insights on your application development from certified engineers.


Welcome! Check out the Getting Started with Red Hat page for quick tours and guides for common tasks.