Red Hat Customer Experience & Engagement
Supporting Success, Exceeding Expectations
Note: If needed, our engineers can initiate a Remote Support Session to view and/or access your system.
Product Support
Access support information for your Red Hat products
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Product Pages
Find specific support information for your products in the product pages.
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Knowledgebase
Browse the Knowledgebase by product.
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Documentation
Browse Documentation by product.
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Life Cycle and Update Policies
Red Hat provides support and maintenance during stated time periods, allowing customers and partners to effectively plan, deploy, and support their Red Hat products.
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Red Hat JBoss Supported Configurations
View supported configurations for Red Hat JBoss Middleware products.
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Product Certifications
Find products and services tested, supported, and certified to perform with Red Hat technologies.
Support Policies and Programs
Technical Account Management
A Red Hat Technical Account Manager is a designated senior technical resource who works collaboratively with your IT organization to help you realize optimal performance and growth.
Production Support
With a Red Hat subscription, your mission-critical work is backed by experienced, knowledgeable, and committed support engineers.
Management Escalation
Raise a concern to Red Hat Support management.
Development Support
With a Red Hat Development subscription, you can gain insights on your application development from certified engineers.
Help with Customer Portal
Connect with Us
Welcome! Check out the Getting Started with Red Hat page for quick tours and guides for common tasks.