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What Is a Remote Support Session and How Can I Join One?

Updated 2016-04-06T14:20:51+00:00 -

What is a Remote Support Session?

A remote support session can be used to view and/or access a customer's computer to troubleshoot and allow collaboration between multiple engineers on a technical support issue. These remote sessions are used for diagnostic purposes to demonstrate an issue or gather data. This tool should not be considered for remote consultancy.

If needed, Red...

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