Red Hat Customer Portal FAQ

Updated -

What is the Red Hat Customer Portal?

The Red Hat Customer Portal enables subscription customers to access everything provided with their subscription from one convenient location.

How do I access the Customer Portal?

Go to: https://access.redhat.com

What are the features and benefits of the Red Hat Customer Portal?

The Red Hat Customer Portal provides customers with access to:

  • Red Hat support ticketing and reporting system
  • Solutions, FAQs, and official product documentation
  • Thorough, integrated search
  • Rich educational content, including whitepapers, info sheets, and multimedia presentations
  • Downloads, updates, and evaluations
  • Subscription and account management tools

What languages does it support?

  • English
  • Spanish
  • German
  • Italian
  • Korean
  • French
  • Japanese
  • Portuguese (Brazilian)
  • Chinese (Simplified)

Who can access the Customer Portal?

Anyone can access the Customer Portal. However, some content is available exclusively to Red Hat customers with active subscriptions.

I am an existing customer with active subscriptions. Where can I find my login?

You can retrieve your Red Hat login and/or reset your password. Please see this Knowledgebase article for more information, or contact Customer Service for further assistance.

I am an existing customer with active subscriptions, but when I login I don't have access to all the content. Why not?

You may be logging in with an account that is not associated with your entitlements, or with one that has an email address associated to it which still needs to be confirmed. If you believe you should have access to all of the content on the Customer Portal, please contact Customer Service for assistance.

How do I purchase subscriptions?

To purchase subscriptions, contact Sales. Some subscriptions are for available for purchase online via the Red Hat Store.

How do I open a technical support case?

Customers with the necessary permissions may open and manage technical support cases on the Customer Portal. For more information refer to How do I open and manage a support case on the Customer Portal?.

Where do I report defects or request feature improvements?

To report a defect or request a feature improvement, open a support case and choose "Red Hat Customer Portal" as the product.

How do I access downloads and errata?

All product downloads and updates, including installers, packages, and errata, are found in Downloads, which is linked in the site-wide navigator found at the top of the page.

How do I access the Red Hat Knowledgebase?

Use the site-wide search found at the top of any page.

How do I access product documentation (e.g. manuals, release notes)?

Product documentation is linked in the Products & Services menu, and can also be found by using the site-wide search.

What Red Hat technologies are used for the Red Hat Customer Portal?

The Red Hat Customer Portal is powered Red Hat Enterprise Linux, JBoss Enterprise Application Platform, and JBoss Seam.

Table of Contents

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65 Comments

How to change the severity level of raised case?

Please add this question on FAQ and answer this question.

Hi,

I've added this question to the Case Mangement FAQ: https://access.redhat.com/kb/docs/DOC-38673

I don't see any "Report a Problem" links on any of the pages in the CP. Can you clarify where I should report problems with a particular web page?

Hi,

I've updated the document with accurate instructions for how to report a problem. This procedure has changed with the recent portal upgrade.

Does exist a case managment   system opensource ?

Yes "RT" is one of them.

Best Practical

RT: Request Tracker is the leading enterprise-grade open source issue tracking system. Every day thousands of organizations use it for bug tracking, ...
Goto

http://bestpractical.com/

I am looking for such a system ..

Semrehberi

It appears that all url's that point to a specific section in a product doc (http://www.redhat.com/docs/en-US/Red_Hat_Network_Satellite/5.3/API_Overview/html/handlers/ServerGroupHandler.html#addOrR emoveSystems) redirect to http://docs.redhat.com/docs/en-US/index.html instead of its intended target.  Please fix, tks.

How to extract a single file from tarball

How can see videos?

Hi i am planning to setup the RHEV-H , please guide me already RHEV- Manager running .so please explain how to proceed further to configure the RHEV-H and connect to the RHEV-manager.

Hi i am planning to setup the RHEV-H , please guide me already RHEV- Manager running .so please explain how to proceed further to configure the RHEV-H and connect to the RHEV-manager.

am planing to test rhev-h ...

hi, im going to setup the RHEV for my bunch of servers. But i don't know about this system(virtual). i need a tutorial even a video. please help me what can i do that this.

Hi, I am trying to download the RHEL 4Update9 iso's, but failed. Can anyone please let me know the location/link so that I can download the same.

As everyone know there are many versions of RedHat OS. Can you help me choose the right version for me (I'm new to RedHat, therefore some links for books to learn will be essential for me). I want it to learn for personal use & perhaps for my career (up-coming programmer). Hope it's enough to help.

Thanks in advance,
Joseph.

Hi Joseph,

We have many experienced users of Red Hat Enterprise Linux active in the RHEL group here on the customer portal. Why not start a discussion there and ask about useful resources and books to learn from? https://access.redhat.com/groups/red-hat-enterprise-linux

Hi..
Greetings.... ,
I have recently Installed Red Hat server 6, with 5 Xp client Machines and I`m facing problem in activating NFS and Samba services,can you please guide me for same..

Thanks & Regards

Mahesh S. A.

how can i fully access your site. Please tell me.

I am using RHEL6.3 and i am trying to install fwknop-server-1:2.5.1-x86_64 and the error it showing is failed dependeneics libpcap.so.0.8() (64 bit) is needed. I have searched through web but i am unable to overcome this error. Help me out Please

We have enough license, but get the error during register by rhnreg_ks --username=****** --password=****** --force

Why?

3 systems entitled, 5 available...

Error Class Code: 70
Error Class Info:
All available subscriptions for the requested channel have been exhausted.
Please contact a Red Hat Network Sales associate.
Explanation:
An error has occurred while processing your request. If this problem
persists please enter a bug report at bugzilla.redhat.com.
If you choose to submit the bug report, please be sure to include
details of what you were trying to do when this error occurred and
details on how to reproduce this problem.

I am a consultant that supports multiple Red Hat customers. Can each customer add me to their RHN account so I only have a single login? How will I be able to choose which customer I'm opening a case for?

Hi Calvin. You'll need each customer you support to create a login for you on their account.

HI I am setting up REHL 6 Satellite Server . I register the server it register and i see the on the customer > subscribtion portal that Satellite is register still cannot download the manifest . I see on the your portal that if the satellite is not register you cannot find download option for manifest. Not sure what am i doing wrong .

another thing im trying to setup capsule
run these commands on my satellite.

rpm -Uvh http://satellite.example.com/pub/katello-ca-consumer-latest.noarch.rpm ( It ran and install the packages)

subscription-manager register --org "your organization" (it work replace with my org name)

subscription-manager list --available --all

Got this error
Unable to verify server's identity: tlsv1 alert unknown ca < I know it look for CA server but i think this Satellite is also a CA too.>
Please help.

hi,

am trying to register my linux system with subscribtion-manager cmd , it shows the system is registered but not subscribed and am not getting any updates

can any one please suggest on this , how to subscribe

Thanks

How to setup to see more packages per page?

Default is 20 packages per page, wna to setup 100 per packages.

my rhel satellite server is not connecting: it may be an ssl problem, or possibly a port (80 or 443)problem, how can i determine if my ports are open to rhel satellite service.

another question, to reregister a subscription (satellite server) on the rhel satellite portal do i have to delete the current server (subscription) on the site

How do I get an export of the manifest for all my entitlements?

Can I use Mobile iOS device to view my support ticket?

How to find my systems and channels for upgrading? Once I went to subscribtion and somewhere found them.

How do you register deals if you are a partner with Redhat?

The question I clicked in the FAQ is "How do I access the RH Knowledge Base. and the answer is "How do I access product documentation?" The question and answer are not aligned.

when i want to download redhat jboss brms from customer portal and when i click it , it opens a page with this message :"You do not have access to the requested software "

is there anyone that can help me why i get this message?and how i can download this product?

Question 's 1) I was still concerned that nothing there says when to utilize which subscription? What exactly does one physical and 4 virtual mean? 2) Does it depend on whose hyper-visor you are using? VMware, Hyper-V, SUSE Linux's hyper-visor or Red Hat's own hyper-visor?

Hey guys, I am tying to change subscription to get satellite repos but when I click subscription I get following error:

Internal Server Error - Read

The server encountered an internal error or misconfiguration and was unable to complete your request. Reference #3.4e89fea5.1496326788.1b55e905

Please help

what is the url of the redhat drop box?

Please contact Red Hat technical support https://access.redhat.com/support/contact/technicalSupport/

How do I add an additional technical support contact from my organization?

Hi! How can I get access to Tower's support?
I have actual license, how to activate it to create case?

If you have an active subscription with standard or premium support (not self-support) to a Red Hat product you should be able to open a case here https://access.redhat.com/support/cases/#/case/new

Once my trial expires, and I purchase a subscription is it necessary to redownload RedHat? Or can I just login into the server and it automatically updates my subscription status?

You will need to log into your system and attach the new subscription in order to continue to get updates. https://access.redhat.com/documentation/en-us/red_hat_subscription_management/1/html/quick_registration_for_rhel/sub-cli

Hello! My email address has changed since my account was created and I don't see a way to update it from the profile update page. How can I accomplish this?

Thanks!

Hi Dalton, You can change your email address here: https://www.redhat.com/wapps/ugc/protected/personalInfo.html. That's accessible via the menu invoked when you click your name at the top right of the Customer Portal > Account Details link.

Hello I bought a licence with my credit card online. But I havent received the invoice to my email or i can not reach via my account at your webpage login screen. How can i get my invoice from you?

You should be able to log back in to the web store and navigate to your Order History. If you still need assistance, Customer Service will be happy to help.

Hi, I've added this to the configure yum repo FAQ:https://access.redhat.com/solutions/189863

I want to upgrade apache for latest version 2.4.6 and to install in Linux. can you help me on this.

how to run a graphics program in rhel 7.x

how to get red hat linux 7.1 enterprise edition classroom setup

when I am login as root user in putty to the redhat box, change my directoy to cd home i only see other user and not root i am little confused

How do I accept the Terms and Conditions

i am getting this message during the installation "detected cpu family 6 model and intel cpu has not gone under testing by redhat " and it is not recommended to user this media how to solve such problem

i already accept Redhat Term & Condition but still saying me when i try to get redhat subscription u must first accept Red Hat's Terms and conditions. Please visit https://www.redhat.com/wapps/tnc/termsack?event[]=signIn . You may have to log out of and back into the Customer Portal in order to see the terms.

how can solve thats issue

Hi everyone, let me introduce myself. my name Ryandhi, i'm new on Redhat. could you help me to entered Redhat accreditation? i already visit the site that belong redhat accreditation, but however the message i haven't login always appear from salesforce. could anyone to help me with that? thanks

Good afternoon from Hawaii! I am attempting to update Firefox but one of the dependencies is libepoxy.so.0(). Anyone have any ideas where to find that dependency? Thanks.

Hi, I don't wanna receive an e-mail about bug fix report. How can i do this??

What are the recommended approaches for managing user, server and CA certificates on Red Hat Enterprise Linux? Is there a recommended location/directory/folder? What are the suggested privileges to assign to these types of directories/files?

how do i get download and install fortran 90/ ifort ? for my redhat 7.3

Hello sir ,

Pl.. help me for database server backup my servers s reining this times

Hi, may i know how to solve "WFLYJCA0040: failed to invoke operation: WFLYJCA0042: failed to match pool. Check JndiName: java:jboss/datasources/test" please?

What i need?

I need setup oracle database in JBoss EAP 7.2.0.GA version.(Note: it worked fine when i use Jboss EAP7.1)

What i did?

I have added ojdbc6.jar in \jbosshome\modules\com\oracle\ojdbc6\main. Here is my module.xml in \jbosshome\modules\com\oracle\ojdbc6\main

<?xml version="1.0" encoding="UTF-8"?>
<module xmlns="urn:jboss:module:1.0" name="com.oracle.ojdbc6">
  <resources>
    <resource-root path="ojdbc6.jar"/>
  </resources>
   <dependencies>
     <module name="javax.api"/>
     <!-- <module name="javax.transaction.api"/> -->
   </dependencies>
</module>

and standalone.xml

 <datasource jta="true" jndi-name="java:jboss/datasources/test" pool-name="TEST" enabled="true" use-java-context="true">
    <connection-url>jdbc:oracle:thin:@host:port:SID</connection-url> 
    <driver>oracle</driver>
    <security>
        <user-name></user-name>
        <password></password>
    </security>
    <statement>
        <prepared-statement-cache-size>32</prepared-statement-cache-size>
    </statement>
</datasource>

<driver name="oracle" module="com.oracle.ojdbc6">
    <xa-datasource-class>oracle.jdbc.OracleDriver</xa-datasource-class>
</driver>

Did i miss something? I got error when run "test connection" in management console

ERROR [org.jboss.as.controller.management-operation] (External Management Request Threads -- 1) WFLYCTL0013: Operation ("test-connection-in-pool") failed - address: ([ ("subsystem" => "datasources"), ("data-source" => "TEST") ]) - failure description: "WFLYJCA0040: failed to invoke operation: WFLYJCA0042: failed to match pool. Check JndiName: java:jboss/datasources/test"

I solved it by changing setting from to as below:

<driver name="oracle" module="com.oracle.ojdbc6">
   <driver-class>oracle.jdbc.OracleDriver</driver-class>
</driver>

This version of the specification seems to be more stringent.

How do I accept Redhat's Terms and Conditions ?

I'm sorry to hear of your problem, Mr. Tsang.  You may try logging out of the Red Hat Customer Portal, clearing your browser's cache & cookies, and then logging back in. If that does not present the terms and conditions to you for acceptance, you should also try this direct link:  https://www.redhat.com/wapps/tnc/ackrequired?site=candlepin&event=signOn. If that also fails, please contact Red Hat Support.  (US toll-free number is 888-GO-REDHAT [888-467-3342].)

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