Red Hat Customer Portal

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Award-winning, Industry-leading Resources

The Red Hat Customer Portal delivers the knowledge, expertise, and guidance available to customers through their Red Hat subscription.

Learn more about your Red Hat subscription and the Customer Portal in this video.

Trusted Advisors

Build your Red Hat Expertise

Access the Red Hat Knowledgebase, find product documentation, and collaborate with peers and Red Hat experts.

Articles and Solutions

Troubleshoot your issues and find answers to support questions before you open a ticket.

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Reference Architectures

Detailed technical case studies describe solutions built, tested, and benchmarked to ensure you are implementing recommended solutions from the beginning.

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Tech Briefs

Detailed use cases that provide practical advice to help you solve real-world problems with Red Hat products.

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Documentation

Understand, evaluate, install, operate, maintain, and administer Red Hat products in supported settings and configurations.

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Videos

Vital solutions, useful tips, product demonstrations, and inside information from Red Hat engineers and industry experts.

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Communities

Collaborate with peers and Red Hat experts to share ideas on Red Hat products.

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Senior Linux Engineer James Radtke spoke at the 2014 Red Hat Summit about his experiences as a community leader and how the citizens of the Customer Portal help him be more effective at his job.

Red Hat is the leading commercial contributor to the Linux® kernel, JBoss upstream community, and countless other open source projects.

Because Red Hat is the world's leading open source provider, your subscription lets you participate in and influence technology and industry innovation through Red Hat's unique open source community contributions and partner ecosystem.

Explore Open Source Communities

Get Unlimited Upgrades

Red Hat subscriptions aren't tied to a specific version or platform.

You can upgrade to any supported version of Red Hat software and deploy it on physical, virtual, or cloud-based servers.

Guidance

Get Industry-leading Help

Manage support cases, manage subscriptions, and learn how to contact our support engineers.

You can open a support case with Red Hat from the Customer Portal, directly within Red Hat Products with Red Hat Access, or by phone by contacting your regional support center.

Manage Support Cases

Create, track, and manage support-case activity.

Go to My Cases

Remote Chat and Support

Directly access our support engineers via a remote access session or using chat support.

Chat with us

Multi-vendor Case Ownership

Red Hat takes ownership of issues that involve our products as well as solutions from other vendors, giving you the assurance that your multi-vendor environment is supported.

Red Hat customers are not required to reproduce or justify an issue to receive technical support from a support engineer.

Subscription Management

Activate new subscriptions and stay informed about active and expiring subscriptions.

Visit Subscription Management

Find answers before you submit a case, access our growing library of web applications, and engage support without leaving the product.

Red Hat Access Labs

Red Hat Access Labs are tools developed by Red Hat engineers to improve performance, quickly troubleshoot issues, identify security problems, and more.

Explore Labs

Red Hat Access Recommendations

Search our Knowledgebase while you type. Our recommendations engine analyzes the information you provide to suggest, in real time, solutions or helpful articles.

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Red Hat Access Plug-ins

Red Hat's subscription services and diagnostics are integrated directly into our products so you can get proactive notifications, quicker issue resolution, and seamless access to assistance, analysis, and advanced diagnostic services.

Learn More

Find answers and get guidance using the same Knowledge-Centered Support system that our engineers use.

You Asked. We Acted.

Red Hat is committed to providing an exceptional customer experience. We're listening and taking action on your feedback.

See how you've helped us improve.

Learn more

Stability

Certify and Secure Your Environment

Engage with our Red Hat Product Security team, access security updates, and ensure your environments are not exposed to any known security vulnerabilities.

Red Hat Product Security provides timely security fixes for our supported products and services, maintains a searchable Common Vulnerabilities and Exposures (CVE) database of relevant security issues, and ensures that customers can easily find, obtain, and understand our security advisories and updates.

Visit our CVE database

Red Hat Product Security works with customers, partners, and the global open source community to identify and address security vulnerabilities by providing:

  • Advisories in a range of industry standard formats, such as CVRF Documents, OVAL Definitions, Vulnerability Statements and Acknowledgements, Vulnerability Data, CPE Dictionary, data analysis, and Product Signing (GPG) Keys.
  • Alerts and monitoring via the web and email lists.
  • Code auditing and developer training and tools.
  • Fast fixes for the issues that matter the most.

Visit the Red Hat Product Security blog

Red Hat certification provides the assurance that your third-party solutions are tested specifically on the Red Hat platform.

Certified Hardware

The Red Hat Certified Hardware program offers an automated test suite, support for your organization during the testing process, access to online updates while your results are being reviewed, and more.

Certified Software

We work closely with thousands of companies to develop a vibrant technology partner community, share solutions with technology experts, and ensure our customers are confident that Red Hat products are certified and supported.

Certified Cloud Providers

By using a Red Hat Certified Cloud Provider, your custom-developed or third-party ISV applications certified to Red Hat Enterprise Linux are assured to function as anticipated in a trusted public cloud.

Explore the Red Hat Ecosystem

Find out how we enable our customers' success by providing a level of protection from legal harm, a committed product lifespan, and quality assurance testing that ensures product performance and usability.

Legal Assurance

The Red Hat Open Source Assurance program provides our customers who are developing and deploying open source solutions with some level of protection from legal harm. The program includes assurances for customers purchasing subscriptions to Red Hat Enterprise Linux®, JBoss® Enterprise Middleware, and other Red Hat-branded subscription products.

View the agreement

Product Life Cycle

All Red Hat products are backed by a committted product lifespan that ensures strict update policies to maintain application stability and compatibility. Red Hat provides support and maintenance during the stated time periods for each of the major releases of Red Hat platform, storage, and middleware products, allowing customers and partners to effectively plan, deploy, and support Red Hat solutions.

View our policies

Quality Assurance

Red Hat's Quality Assurance team works closely with our product development teams and provides the final engineering check before Red Hat's open source products are released to our customers and partners. Our Quality Assurance program includes acceptance, functionality, regression, integration, and performance testing aimed at achieving the high level of standards we expect for Red Hat Enterprise products.