Red Hat Subscription Value - Red Hat Customer Portal

Red Hat Knowledgebase

Find answers and get guidance from product experts using the same knowledge-centered support system that our engineers use.

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Reference architectures

Browse detailed technical case studies describing solutions that were built, tested, and benchmarked, ensuring you implement stable solutions from the beginning.

Documentation

Search product documentation to evaluate, install, and maintain Red Hat products in supported settings and configurations.

Videos

View solutions, useful tips, product demonstrations, and more from Red Hat engineers and industry experts.

Discussions

Collaborate with peers and Red Hat experts to share ideas and resolve issues with Red Hat products.

Customer Portal

The Customer Portal delivers the content and guidance you need, when you need it, 24x7.

The award-winning Red Hat Customer Portal is your one place for subscription resources — from curated product documentation and upgrades to intelligent tools, security updates, and technical support.

The Customer Portal has been recognized seven years in a row as one of “The Year’s Top Ten Best Web Support Sites” by The Association of Support Professionals.

Open Source Leadership

Red Hat is the leading commercial contributor to the Linux® kernel, JBoss® upstream community, and countless other open source projects.

Because Red Hat is the world's leading open source provider, your subscription empowers you to contribute and drive continuous progress and innovation through open source communities.

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You asked. We acted.

Your input drives us. We always listen to your feedback and we use it to improve our services, products, and your experience with Red Hat.

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Help, When You Need it

Find everything you need related to Red Hat technical support, from support policies and programs to product-specific documentation and guidance.

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Manage support cases

Create, track, and manage your support-case activity.

Chat support

Directly access our support engineers using chat support.

Remote support

Request a remote session for help diagnosing technical issues.

Contact us

Speak directly with a Red Hat support expert by phone or through email.

Multivendor case ownership

Red Hat takes ownership of issues that involve our products as well as solutions from other vendors, giving you the assurance that your multivendor environment is supported.

No requirement to recreate issues

Red Hat customers are not required to reproduce or justify an issue to receive technical support.

Red Hat Product Pages

Find out what’s new and access key resources in an aggregated view of content by product.

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Screenshot of Red Hat Enterprise Linux product page

Automated Services

Get the answers you need and engage with support without leaving the product.

Red Hat Customer Portal Labs

Red Hat Customer Portal Labs, developed by Red Hat engineers include configuration, troubleshooting, deployment and security tools to help you improve performance, quickly troubleshoot issues, identify security problems, and more.

Solution Engine

A self-solve tool that connects you to the right information, enabling you to resolve issues quickly and efficiently. Solution Engine matches keywords, phrases, and statements against the Red Hat Knowledgebase.

Don't limit yourself

Red Hat subscriptions aren't tied to a specific version or platform. You can upgrade to any supported version of Red Hat software and deploy it on physical, virtual or cloud-based servers.

Red Hat Insights

Predict and prevent problems before they occur in your IT infrastructure with actionable intelligence powered by Red Hat.

Delivered as Software-as-a-Service (SaaS), Red Hat Insights identifies key threats to security, stability, and performance and provides clear, tailored, and actionable remediation steps. Gain more visibility and start proactively managing your physical, virtual, containers, and private and public cloud environments today.

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Red Hat Product Security

Engage with Red Hat Product Security, access security updates, and ensure your environments are not exposed to any known security vulnerabilities.

Visit the Product Security Center

Security updates

Find timely security fixes for Red Hat supported products and services.

Vulnerability responses

Stay informed and get fast fixes for the issues that matter the most.

Security tools

Proactively identify security problems with Red Hat engineered apps.

Red Hat CVE database

Search for relevant CVEs and updates affecting Red Hat products.

Red Hat Security blog

Read about security trends and insights from Red Hat security experts.

Security Virtual Events

Hear the latest security trends and ways to keep your IT environment secure at Red Hat security virtual events.

Listen to the replay

I.T. Security in a Digital World

November 2016

Red Hat Product Security Risk Report

Read about the security vulnerabilities that affected Red Hat products in 2015 and how we responded to protect our customers.

A detailed look at the vulnerabilities we responded to in 2016 will be published in February 2017.

Read the Risk Report

Product Certification

Red Hat product certification provides the assurance that your third-party solutions are tested specifically on the Red Hat platform.

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Certified hardware

The Red Hat Certified Hardware program offers an automated test suite, support during testing, access to online updates, and more.

Certified software

A vibrant technology partner community with shared solutions ensures our customers are confident their Red Hat products are certified and supported.

Certified cloud providers

By using a Red Hat Certified Cloud Provider, applications certified to Red Hat Enterprise Linux are assured to function in a trusted public cloud.

Assurance

Customer Success

At Red Hat we are dedicated to your success. Red Hat Customer Success is a program we have designed to help you achieve your targeted business outcomes faster by maximizing the impact of your Red Hat subscription. Through continuous engagement and timely delivery of tailored resources, content, and tools, Red Hat Customer Success elevates our collaboration to help you effectively deploy and manage technical deployments and achieve your business goals.

Quality assurance

Red Hat's Quality Assurance team works closely with our product development teams and provides the final engineering check before Red Hat's open source products are released to our customers and partners. Our Quality Assurance program includes acceptance, functionality, regression, integration, and performance testing aimed at achieving the high level of standards we expect for Red Hat Enterprise products.

Legal assurance

The Red Hat Open Source Assurance program provides our customers who are developing and deploying open source solutions with some level of protection from legal harm. The program includes assurances for customers purchasing subscriptions to Red Hat Enterprise Linux®, Red Hat JBoss® Enterprise Middleware, and other Red Hat-branded subscription products.

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Product life cycle

Our products are backed by longer, committed life cycles. This means more choice, flexibility and ease of planning. Reduce your costs with no license or upgrade fees, and no vendor lock-in means you're free to choose from the products and solutions that work best for your organization. By testing new tools and features, you have a roadmap for future upgrades and know what to plan for.

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