A technical advisor to help streamline deployments, resolve issues, and strategically plan for the future
Red Hat Technical Account Managers (TAMs) have deep technical knowledge and develop a personal relationship with you to drive performance and growth, and proactively ensure a stable and secure product experience. A TAM's unique combination of expertise and familiarity with your specific environment allows them to support your success.
The Red Hat TAM Difference
Our Technical Account Manager is our single point of contact who manages all of the back-end communications with Red Hat. If we have any issues, we can connect directly with our TAM. Because our TAM understands our environment, we receive a fast response and our issues are resolved as quickly as possible.
ENGAGING WITH YOUR TAM
Hours of coverage
Technical Account Managers are a region-based offering in North America, Latin America, EMEA and APAC and are available to assist you during standard business hours.Read TAM terms of service
Scope of coverage
Your use of the TAM service may vary significantly depending on the nature of your business, geographical spread, or use of Red Hat technologies.TAM scope and package options
If you have a support case that needs to be escalated, contact your TAM for assistance.More information on support escalation