When it comes to Red Hat Technical Account Managers (TAM), there are six categories they specialize in: Platform, OpenShift, Middleware, OpenStack, CloudForms, and Storage. TAMs are specialized in these groups in order to provide each customer with individualized support and advice relating to specific Red Hat product families.
Expertise is based in the platform specialty group with knowledge of the kernel, Red Hat Satellite, filesystems, logical volume management (LVM), and other Red Hat Enterprise Linux®-based platform toolsets.
Expertise is based in the cloud specialty group with knowledge of Red Hat OpenShift® and Red Hat Platform-as-a-Service (PaaS)-based toolsets.
Expertise is based in the middleware specialty group with knowledge of Red Hat JBoss® tools, OpenShift development, and mobile-based toolsets.
Expertise is based in the cloud specialty group with knowledge of Red Hat OpenStack® Platform and Red Hat Cloud Infrastructure.
Expertise is based in the cloud specialty group with knowledge of Red Hat CloudForms® and Red Hat Cloud Suite.
Expertise is based in the storage specialty group with knowledge of Red Hat Ceph® Storage, Red Hat Gluster® Storage, and Red Hat Storage-based toolsets.
A Red Hat Technical Account Manager (TAM) is a designated senior technical resource who works collaboratively with your IT organization to help you realize optimal performance and growth. Your TAM is assigned by matching your technical profile with the product and industry expertise of one of our engineers. That person then shares knowledge with your team through strategic and operational planning sessions over the phone and at twice yearly scheduled on-site visits. Your TAM engages in your issues, owns the most critical, and makes recommendations for improvements to ensure ongoing success.
More information on the TAM role can be found here.