Red Hat Support Case Escalation

If you feel your support case requires extra attention, escalate it with one of the options below.

Escalate a case by phone

Call Technical Support to Escalate

Have your case number ready and an associate will initiate the escalation. A support manager will contact you.

888-GO-REDHAT

Contact numbers by region

Escalate a case online

  1. 1

    Select a Case to Escalate

    From the Support Case List, select the case you wish to escalate and click Request Escalation located on the right under recommended solutions.

    Request an escalation
  2. 2

    Submit Request

    In the dialog, be as specific as you can regarding your area of concern, business impact and expectations. Click Submit Request. A support manager will acknowledge your request in the case comments.

    Your Red Hat Sales representative or Technical Account Manager (if applicable) can also escalate on your behalf.

    Submit an escalation

Emergency Support

Emergency Escalation Hotline

This number for mission-critical issues only. You will be connected to the on-duty Escalation Manager who will route your escalation to the correct place for resolution. Depending on call volume, you may experience a brief period of silence before you begin to hear the line begin to ring.

+1-919-890-8001

Premium support subscription required

Related Resources

Training & Certification Help

Have a question about a Red Hat certification or certification exam you've already taken?

Contact us

Report Security Vulnerabilities

If you suspect a Red Hat product has a security vulnerability, we want to know. Refer to our security contacts and procedures page for more information.

Learn more

Further Assistance

Not sure who to contact?

Management Escalation Contacts
Name Organization Phone Role Email
Americas
Dan Duval Customer Experience & Engagement Director Mobile: +1 617 877 2667 daduval@redhat.com
Kent Malwitz Training & Certification Senior Director kmalwitz@redhat.com
Robin Mehera Training & Certification Senior Manager rmehera@redhat.com
Latin America (LATAM)
Cristina Crepalde Training & Certification Director ccrepald@redhat.com
Europe, the Middle East and Africa (EMEA)
Rangan Chidambara Customer Experience & Engagement Senior Director Office: +912066817019
Mobile: +919970177504 		rchidamb@redhat.com
Jens Ziemann Training & Certification Director Office: +49 711 96437 149 jens@redhat.com
Asia Pacific (APAC)
Chetan Sharma Customer Experience & Engagement Director Office: +61 7 3514 7173
Mobile: +61 4 9990 9505 		csharma@redhat.com
Vikram Motiani Training & Certification Senior Director vmotiani@redhat.com
Worldwide
Scott Froehlich Customer Experience & Engagement VP Global Support Office: +1 919 754 4468
Mobile: +1 919 757 6117 		sfroehli@redhat.com
Robert Binkhorst Customer Experience & Engagement Director Office: +31205651234
Mobile: +31611868831 		rbinkhor@redhat.com
Paul Lyons Customer Experience & Engagement Vice President Office: +1 978 392 1068
Mobile: +1 774 288 1137 		plyons@redhat.com
Karl Reynolds Training & Certification Senior Director kreynold@redhat.com