Red Hat Support Case Escalation

If you feel your support case requires extra attention, escalate it with one of the options below.

Escalate a case by phone

Call Technical Support to Escalate

Have your case number ready and an associate will initiate the escalation. A support manager will contact you within 4 hours.

Escalate a case online

  1. 1

    Select a Case to Escalate

    From the Support Case List, select the case you wish to escalate and click Request Escalation located on the right under recommended solutions.

  2. 2

    Submit Request

    In the dialog, be as specific as you can regarding your area of concern, business impact and expectations. Click Submit Request. A support manager will contact you within 4 hours.

    Your Red Hat Sales representative or Technical Account Manager (if applicable) can also escalate on your behalf.

Emergency Support

Emergency Escalation Hotline

This number for mission-critical issues only. You will be connected to the on-duty Escalation Manager who will route your escalation to the correct place for resolution. Depending on call volume, you may experience a brief period of silence before you begin to hear the line begin to ring.


Premium support subscription required

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