Red Hat Support Case Escalation
If you feel your support case requires extra attention, escalate it with one of the options below.
Escalate a case by phone
888-GO-REDHAT
Escalate a case online
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Select a Case to Escalate
From the Support Case List, select the case you wish to escalate and click Request Escalation located on the right under recommended solutions.
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Submit Request
In the dialog, be as specific as you can regarding your area of concern, business impact and expectations. Click Submit Request. A support manager will acknowledge your request in the case comments.
Your Red Hat Sales representative or Technical Account Manager (if applicable) can also escalate on your behalf.
Emergency Support
+1-919-890-8001
Premium support subscription required
Related Resources
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If you suspect a Red Hat product has a security vulnerability, we want to know. Refer to our security contacts and procedures page for more information.
Further Assistance
Not sure who to contact?
See our support management contact list
Name | Organization | Phone | Role | |
---|---|---|---|---|
Americas | ||||
Dan Duval | Customer Experience & Engagement | Director | Mobile: +1 617 877 2667 | daduval@redhat.com |
Kent Malwitz | Training & Certification | Senior Director | kmalwitz@redhat.com | |
Robin Mehera | Training & Certification | Senior Manager | rmehera@redhat.com | |
Latin America (LATAM) | ||||
Cristina Crepalde | Training & Certification | Director | ccrepald@redhat.com | |
Europe, the Middle East and Africa (EMEA) | ||||
Rangan Chidambara | Customer Experience & Engagement | Senior Director |
Office: +912066817019 Mobile: +919970177504 |
rchidamb@redhat.com |
Jens Ziemann | Training & Certification | Director | Office: +49 711 96437 149 | jens@redhat.com |
Asia Pacific (APAC) | ||||
Chetan Sharma | Customer Experience & Engagement | Director |
Office: +61 7 3514 7173 Mobile: +61 4 9990 9505 |
csharma@redhat.com |
Vikram Motiani | Training & Certification | Senior Director | vmotiani@redhat.com | |
Worldwide | ||||
Scott Froehlich | Customer Experience & Engagement | VP Global Support |
Office: +1 919 754 4468 Mobile: +1 919 757 6117 |
sfroehli@redhat.com |
Robert Binkhorst | Customer Experience & Engagement | Director |
Office: +31205651234 Mobile: +31611868831 |
rbinkhor@redhat.com |
Paul Lyons | Customer Experience & Engagement | Vice President |
Office: +1 978 392 1068 Mobile: +1 774 288 1137 |
plyons@redhat.com |
Karl Reynolds | Training & Certification | Senior Director | kreynold@redhat.com |