Red Hat Support Case Escalation
If you feel your support case requires extra attention, escalate it with one of the options below.
Escalate a case online
In the dialog, be as specific as you can regarding your area of concern, business impact and expectations. Click Submit Request. A support manager will contact you within 4 hours.
Your Red Hat Sales representative or Technical Account Manager (if applicable) can also escalate on your behalf.
Premium support subscription required
Training & Certification Help
Have a question about a Red Hat certification or certification exam you've already taken?
Report Security Vulnerabilities
If you suspect a Red Hat product has a security vulnerability, we want to know. Refer to our security contacts and procedures page for more information.
Not sure who to contact?
Welcome! Check out the Getting Started with Red Hat page for quick tours and guides for common tasks.