Red Hat Support Case Escalation
If you feel your support case requires extra attention, escalate it with one of the options below.
Escalate a case by phone
Call Technical Support to Escalate
Have your case number ready and an associate will initiate the escalation. A support manager will contact you within 4 hours.
Escalate a case online
In the dialog, be as specific as you can regarding your area of concern, business impact and expectations. Click Submit Request. A support manager will contact you within 4 hours.
Your Red Hat Sales representative or Technical Account Manager (if applicable) can also escalate on your behalf.
Emergency Escalation Hotline
This number for mission-critical issues only. You will be connected to the on-duty Escalation Manager who will route your escalation to the correct place for resolution. Depending on call volume, you may experience a brief period of silence before you begin to hear the line begin to ring.
Premium support subscription required
Need Further Assistance?
If you require further assistance, see our support management contact list.
|Paul Lyons||Senior Director, Global Support Delivery||
Office: +1 978 392 1068
Mobile: +1 774 288 1137
|Europe, the Middle East and Africa (EMEA)|
|Ian Annis||Senior Director, Customer Experience & Engagement||Office: +44 1252 362 916
Mobile: +44 7977 257 448
|Asia Pacific (APAC)|
|Mustafa Mahudhawala||Director, Customer Experience & Engagement||Office: +91 20 30467014
Mobile: +91 9158998354
|Andy Karandikar||Director, Customer Experience & Engagement||Office: +65 6490 4147
Mobile: +65 8660 5931
|Marco Bill-Peter||Vice President, Customer Experience & Engagement||Mobile (US): +1 617 818 0707
Mobile (CH): +41 79 901 12 15