Red Hat Support Case Escalation
If you feel your support case requires extra attention, escalate it with one of the options below.
Escalate a case by phone
Call Technical Support to Escalate
Have your case number ready and an associate will initiate the escalation. A support manager will contact you within 4 hours.
Escalate a case online
In the dialog, be as specific as you can regarding your area of concern, business impact and expectations. Click Submit Request. A support manager will contact you within 4 hours.
Your Red Hat Sales representative or Technical Account Manager (if applicable) can also escalate on your behalf.
Emergency Escalation Hotline
This number for mission-critical issues only. You will be connected to the on-duty Escalation Manager who will route your escalation to the correct place for resolution. Depending on call volume, you may experience a brief period of silence before you begin to hear the line begin to ring.
Premium support subscription required
Training & Certification Help
Have a question about a Red Hat certification or certification exam you've already taken?
Report Security Vulnerabilities
If you suspect a Red Hat product has a security vulnerability, we want to know. Refer to our security contacts and procedures page for more information.
Not sure who to contact?