Red Hat Support Case Escalation

If you feel your support case requires extra attention, escalate it with one of the options below.

Escalate a case by phone

Call Technical Support to Escalate

Have your case number ready and an associate will initiate the escalation. A support manager will contact you.

Escalate a case online

  1. 1

    Select a Case to Escalate

    From the Support Case List, select the case you wish to escalate and click Request Escalation located on the right under recommended solutions.

    Request an escalation
  2. 2

    Submit Request

    In the dialog, be as specific as you can regarding your area of concern, business impact and expectations. Click Submit Request. A support manager will acknowledge your request in the case comments.

    Your Red Hat Sales representative or Technical Account Manager (if applicable) can also escalate on your behalf.

    Submit an escalation

Emergency Support

Emergency Escalation Hotline

This number for mission-critical issues only. You will be connected to the on-duty Escalation Manager who will route your escalation to the correct place for resolution. Depending on call volume, you may experience a brief period of silence before you begin to hear the line begin to ring.


Premium support subscription required

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