Periods of high demand can be some of the most critical times for Red Hat customers to keep their systems running smoothly. It’s important to properly prepare for these times to head off issues and ensure help is readily available if needed.
To assist our customers with this, Red Hat offers Peak Demand Services. With this offering, a dedicated support team helps you thoroughly prepare for the peak event and then promptly assists with issues during the engagement period to troubleshoot and speed resolution. A Red Hat Technical Account Manager (TAM) is your primary point of contact, working as your team’s partner within Red Hat to keep you supported during these crucial times for your business.
If you'd like to learn more about Peak Demand Services, please contact your Account Manager or Red Hat Sales.