How to create and manage users
As an Organization Administrator, you can grant and manage access permissions for individuals in your organization.
Access user management
When logged in, access User management by clicking your avatar in the top right corner of the screen, then User management.
Note: The ability to access User Management is available only to Organization Administrators on entitled accounts.
Select 'Add new user'
The User List displays all users associated with your account. From here, select Add new user to create a new user.
Note: A user may only be associated with one organization, and must be created within that organization. Users with existing accounts cannot be migrated to your organization.
Specify user details
Be sure to specify an individual user email address rather than using a group email account.
Create a unique login ID for the individual whose account you are creating. This can be the user’s email address.
Set the Language and Time Zone according to the individual’s preference and location. Time Zone information is important as this will determine the hours of entitled support as per Red Hat’s defined SLAs.
Assign the appropriate permissions for the user. Checking the Organization Administrator box under “Account Roles” will give the user all the permissions listed in the Customer Portal Access Permissions section, including the ability to create new users.
Click Save to complete user creation. New users will receive an email prompting them to confirm their new login and create a password.
Note: Once created, a user cannot be deleted, only deactivated, however you can update user information anytime.
Select user to modify
From the User List, select the user you wish to modify and click Edit.
You can use the Filter box to search users by details such as name, email address, etc.
See Step 4 for information about editing multiple users.
Change user access permissions
From the Edit User screen, select the Access Permissions tab. Assign the appropriate permissions for the user. Checking the Organization Administrator box under “Account Roles” will give the user all the permissions listed in the Customer Portal Access Permissions section, including the ability to create new users.
Make your desired changes and click Save to confirm.
Deactivate a user
From the User List, select the Active tab. Select the user you wish to deactivate from the list by selecting its corresponding check box and click Deactivate.
Once a Customer Portal user has been created, it cannot be deleted. However, it can be deactivated, for example if a user has left the company.