Common Account Management Questions

Updated -

Contents

How do I change the company name on my account?
How do I reset the password associated with my login ID?
Why didn't I receive a password reset email or an email containing my login ID?
How do I change the email address on my account?
I’m not able to confirm my email address for my account/I did not receive the email confirmation email.
I received the order fulfillment notification, but I haven’t received any login creation email, why is that?
If I don’t know or forgot my login ID, how can I get it?
Why am I getting Invalid Login ID or Password message when trying to login to the Customer portal?
Can I change my login ID?
Can I delete my login ID?
Can login ID in different accounts be merged/transferred?
Can login IDs, support cases and system profiles be moved to a different account?
I am getting "Invalid Login ID or Password
Can I manage multiple accounts with 1 login ID?
Can I make an user to view/manage certain subscriptions only?
Can I use the same email for multiple login IDs?
How can I check if my email address has been verified?
I have my own login ID and I want to link it with my organization's existing account. How can I do it?
How do I know who my Organization Administrator is?
All the Organization Administrators of my account left the company. How can we take over the account and introduce a new Org Admin?
Can I change account type from Personal to Corporate or vice versa?
How can I check if my account type is 'Personal' or 'Corporate'?
I see that my account is on Export Hold, how do I proceed?
I have created a login ID but how can I check my account number? / Why my login ID does not have account number?
I would like to have a contractor or outsourcing vendor to manage my subscriptions. How can I do it?
Can I change company name of my account to contractor or outsourcing vendor's?
I have disabled errata notifications but I am still getting the errata notifications. Why am I still getting the errata emails?
I am getting marketing emails from Red Hat. How can I change preferences or unsubscribe?


How do I change the company name on my account?

  • An Organization Administrator should contact Customer Service to to make a request to change the company name.
  • Changing company name may not be allowed if

    The account in concern is linked with multiple other accounts
    The 'change to' company name is not related to current company
    Your account is a personal account

  • You may see two Company names displayed in your Customer Portal.
    One is the official Company name and the second is a Display company name you can use to display on subscription certificates for example.
    This might be useful if your legal company name is not in latin characters, but on the subscription certificate, you prefer to have it in English for example.

For more information, please see the following article or contact Customer Service for further details

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How do I reset the password associated with my login ID?

  • You can reset your current password from Customer Portal
  1. Log into the Customer Portal
  2. Click the avatar on the top right side
  3. From the drop-down menu, select Account Details
  4. Click Login & password from the menu on the left
  • If you are not sure of your password, you can reset the password from here
    An email notification is sent to you with a link to reset your password.

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Why didn't I receive a password reset email or an email containing my login ID?

These are the most common reasons for this problem:
- The password reset email ended up in your spam or junk folder.
- The email used to make the request is not an email associated with any existing login ID. If that’s the case, instead of seeing a confirmation message that a password reset email was sent to you, you will be redirected back to the login page

If you don’t receive an email at all, contact Customer Service for further assistance.

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How do I change the email address on my account?

To update the email address on your Red Hat account, follow these steps:

  1. Log into the Customer Portal
  2. Click the Account Details link
  3. Click the Change link located next to your current email address
  4. Update your email address in the email field, and click Save

When you receive the email confirmation of the change, be sure to confirm it by using the link in the email. Once you do, your email address is updated immediately.

If you are not able to log into the Customer Portal to make this change, the Organization Administrator can make it for you. If you are the only user on the account, contact Customer Service for assistance.

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I’m not able to confirm my email address for my account/I did not receive the email confirmation email.

  • If you see that your email address for your account hasn’t been confirmed, you can trigger the email confirmation email yourself, by going to Your Red Hat Account page and clicking on Resend confirmation email on the left hand side.
  • If you did not receive the email, please look into your spam and junk folders.
  • If for some reason you’re unable to confirm your email address, please use a different browser or clear cookies and cache in your current browser.

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I received the order fulfillment notification, but I haven’t received any login creation email, why is that?

  • The order fulfillment email says: “If no login has been created yet on this account, you will receive a specific Login Creation email that will allow you to do so. This email is the only way to create a login associated to your account. Please contact Customer Service if you have not received it within the next hour at access.redhat.com/customerservice
  • If you do not receive the login creation email, it simply means that there is already a login ID associated with the account on which the subscription(s) has been booked. For more information, please contact our Customer Service for assistance.

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If I don’t know or forgot my login ID, how can I get it?

  • If you’re able to log into the Customer Portal using your email address, you can view your login ID by clicking on the avatar on top right and then see your login ID on the right side in the drop-down menu
  • If you’re unable to login to your Customer Portal account, you can contact your Organization Administrator to get it or contact our Customer Service for assistance.
  • While contacting the Customer Service, please share as much information as you can about the account or subscriptions you need to access

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Why am I getting Invalid Login ID or Password message when trying to login to the Customer portal?

If an email address is linked with multiple login IDs and the same password was set for those login IDs, you can no longer login with the email address.

When you try to login to your account with the email address, and it shows you "invalid login or password", please try one of the following:
* Use the actual login ID and not your email address
(If you are unsure of the actual login ID, please see the section above)
* Use separate passwords for each login ID if you want to login using the email so that the login (email in this case) + password combination is unique.
* In case of using your login ID, since login IDs are unique, the login ID + password combination will be unique even if the same password is used for both accounts, however it is always recommended to have different passwords for your different login IDs.

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Can I change my login ID?

Once you or your Organization Administrator have created a login ID, you cannot change it, transfer it to a different account or reuse it after deletion.

If you are an Organization Administrator, you can create a new login ID for yourself with administrator permissions, log into the Customer Portal with your new login, and deactivate the login you no longer want. If you are not an Organization Administrator, contact an Organization Administrator of your account for help.

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Can I delete my login ID?

In order to delete a particular Login ID:

Note for California residents: Under California law, residents are required to separately confirm their intention to submit a deletion request. Please reply to this message with your approval to proceed with this request.

I (please provide First and Last name) having a place of residence in…. (Country of residence and State if USA) confirm that I want to permanently delete my Login ID ‘’….’’.
I am aware that the above provided Login ID cannot be reinstated or reused once its deletion is completed.

  • To deactivate your login ID, contact your Organization Administrator. If you are the only user on the account, contact Customer Service for further assistance.

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Can login ID in different accounts be merged/transferred?

  • Login ID cannot be moved to a different account and it cannot be merged
  • Login ID also cannot be re-used once deleted.

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Can login IDs, support cases and system profiles be moved to a different account?

  • Login IDs, support cases and system profiles cannot be transferred to a different account.
  • As login IDs cannot be deleted to re-use as well, you need to create a new login ID for the other account.
  • For system profiles, please delete and re-register the system at the other account. Please refer to Unattaching and Unregistering part of Get Started with Red Hat Subscription Management

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Why am I getting Invalid Login ID or Password message when try to login to customer portal?

If an email address is linked with multiple login IDs and the same password was set for those login IDs, you can no longer login with the email address.
When tries to login with the email address, it will show "invalid login or password".

  • Please use actual login ID
    ( If you are unsure of the actual login ID, please contact Customer Service)
  • Use separate passwords for each login IDs if you want to login using the email so that login(email in this case) + password combination is unique.
  • In case of username, since usernames are unique, login + password combination will be unique even if same password is used in both accounts, but still having separate passwords for separate accounts is advised .

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Can I manage multiple accounts with 1 login ID?

  • Login ID is account specific and 1 login ID can only manage 1 account
  • Should you need to manage multiple accounts, you need to create separate login IDs for each accounts

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Can I make an user to view/manage certain subscriptions only?

  • You can make an user not to view/manage any subscriptions in the account, but it is not possible to make an user to view/manage certain subscriptions in the account

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Can I use the same email for multiple login IDs?

  • Yes, 1 email address can be linked with multiple login IDs.
  • However, if you set the email address as a login ID and that email address is linked with other login IDs, it might create some issues when you try to reset the password or try to login.
    We recommend you to set the login ID other than the email address itself.
  • If you’re unable to login due to having multiple login IDs among which one is same as your email address, please use a private/incognito window of your browser or a different browser to log in.

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How can I check if my email address has been verified?

  • If your email address is verified, you will not see "Your email address has not been confirmed" message from Your Red Hat Account page.
    Emailverified

  • If your email has not yet been verified you will see "Your email address has not been confirmed" message from Your Red Hat Account page.
    Emailnotverified

  • Should you need a new email verification link, you can resend it from Resend confirmation email link.

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I have my own login ID and I want to link it with my organization's existing account. How can I do it?

  • Login ID cannot be moved to a different account and cannot be re-used after the login ID is deleted
  • It is not possible to link a login ID created to an existing account. A new login ID needs to be created.
  • Login ID can only be linked with a specific account when
    • it was created by the Organization Administrator or
    • it was created from a link in the invitation email
  • Please contact Organization Administrator to send an invitation email. The invitation email contains a link where you can click and create a new login ID.
  • If you are unsure of your Organization account or administrator details, please contact Customer Service
  • For details on how to create/manage users, please refer to this page

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How do I know who my Organization Administrator is?

  • You may need to contact Customer Service for Organization Administrator details
  • Please provide account or subscription details when you send the request

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All the Organization Administrators of my account left the company. How can we take over the account and introduce a new Org Admin?

  • If all the Organization Administrators left the company, you can contact our Customer Service to request to become the new Organization Administrator of the account
  • You can contact our Customer Service also when the current Organization Administrator(s) is on a long absence leave and your company needs somebody else to manage the account in the meantime

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Can I change account type from Personal to Corporate or vice versa?

  • It is not possible to change account type from Personal to Corporate or Corporate to Personal
  • If you have created a login ID with wrong account type, you need to create a new login ID

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How can I check if my account type is 'Personal' or 'Corporate'?

  • The main difference between 'Personal' and 'Corporate' account is whether there is 'Company name' field or not
  • There is no Company name / Company display name in the Personal Information page under the Personal Account.
  • Below are the Personal Information page of each account type
    [Corporate Account]
    CorporateAccount

[Personal Account]
PersonalAccount

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I see that my account is on Export Hold, how do I proceed?

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I have created a login ID but how can I check my account number? / Why my login ID does not have account number?

  • You can check your account number from top right side of the Customer Portal.
  • Alternatively, if you click avatar on top right side of Customer Portal, account number and login ID will display
    Accountnumber
    Accountnumber
  • Freshly created login ID will not be given account number until a subscription is activated. The account number will automatically be assigned once a subscription is activated under the account.
  • If you have created login ID from Red Hat Developer Portal and you only have a no-cost Red Hat Developer subscription, no account number will be assigned automatically.
  • If you need to have the account number assigned for your login ID, please contact Customer Service

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I would like to have a contractor or outsourcing vendor to manage my subscriptions. How can I do it?

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Can I change company name of my account to a contractor or outsourcing vendor's?

  • Subscriptions must stay under the actual end user's account
  • Company name change of an account means change of ownership of subscriptions under it.
  • Changing company name of the account to a contractor or outsourcing vendor's one is not allowed. Transferring subscription to a contractor or outsourcing vendor's account is also not allowed.

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I have disabled errata notifications but I am still getting the errata notifications. Why am I still getting the errata emails?

  • Errata notification is sent based on email address of the login IDs.
  • If you are still receiving the errata notifications even after you have disabled it, you would have another login ID(s) that your email is associated with.
  • Should you not wish to receive any errata notifications, errata notifications must be disabled for each login IDs if the same email is linked with multiple login IDs
  • Errata notification email contains Red Hat login filed under Manage Errata Notifications. The errata notification email was sent to you for the login ID mentioned in the email. Please disable errata notifications from the login ID mentioned in the email.
    Erratanotifcation

  • Please note that it may take up to 7 days for errata notification changes to take effect. In rare instances, it may take longer if there is an errata backlog or outage.

  • A disabled user may still get errata email if they are already queued up in our back-end system. If a disabled user is still receiving errata email after 7 days (and no other user id with the same email address exists), please contact Customer Service for further investigation.
  • If you are not sure of the other login ID details, please contact Customer Service

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I am getting marketing emails from Red Hat. How can I change preferences or unsubscribe?

  • Red Hat sends some emails about relevant webinars and events, product news and trials, case studies, promotions, and more to subscribed email addresses
  • If you wish to change the preferences on what you receive, you can do so through the Preference center
  • You can stop receiving marketing emails by clicking the “Unsubscribe from all Red Hat emails“ on the bottom of each email
  • Alternatively, you can withdraw your consent at any time in the Preference Center. (See Privacy Statement for details).

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9 Comments

I would like to know how I can get my subscription and download it for use on my system.

Installing new satellite version - how do I attach license to new box ?

how do I download my purchase?

oh's

how do you update credit card information?

Hi, we do not store/update credit card details for our webstore(https://www.redhat.com/store). The credit card information can be updated at the time of purchase. Please make sure that next time you submit a purchase order via webstore, the credit card submitted is the new one.

Well done so far so good

It is working very well.

I am trying to activate insights for the developer version I just installed, however, am getting this error.

HTTP Response Text: Insights authorization failed - invalid account number