Common Account Management Questions


Contents

How do I change the company name on my account?
How do I reset the password associated with my login ID?
If I forget my login ID, how can I get it?
Why didn't I receive a password reset email or an email containing my login ID?
How do I change the email address on my account?
Can I change my login ID?
Can I delete my login ID?

How do I change the company name on my account?

Updating the company name on your account is a two-step process:
  1. The Organization Administrator updates the company name on the Account Details page on the Customer Portal.
  2. The Organization Administrator contacts Customer Service, so we can update our internal records.
Back to Top

How do I reset the password associated with my login ID?

To retrieve your password, follow these instructions:
  1. Log into the Customer Portal
  2. Click the Lost Login/Password link
  3. Enter your login ID and email address in the 'Reset your password?' section, and click Send.
An email notification is sent to you with a link to reset your password. Back to Top

If I forget my login ID, how can I get it?

To retrieve your Red Hat login ID, follow these instructions:
  1. Visit the Customer Portal, and click the Lost Login/Password link
  2. Enter your email address in the Forgot Login? section, and click Send
If you have a login ID associated with your email address, it is sent to your email address. Back to Top

Why didn't I receive a password reset email or an email containing my login ID?

These are the most common reasons for this problem:
  • The email used to make the request was not correct or not a valid email address.
  • The password reset email ended up in your spam or junk folder.
If your spam folder is empty and you are using the correct email address, contact Customer Service for further assistance. Back to Top

How do I change the email address on my account?

To update the email address on your Red Hat account, follow these steps:
  1. Log into the Customer Portal
  2. Click the Account Details link
  3. Click the Change link located next to your current email address
  4. Update your email address in the email field, and click Save
When you receive the email confirmation of the change, be sure to confirm it by using the link in the email. Once you do, your email address is updated immediately. If you are not able to log into the Customer Portal to make this change, the Organization Administrator can make it for you. If you are the only user on the account, contact Customer Service for assistance. Back to Top

Can I change my login ID?

Once you have created a login ID, you cannot change it or transfer it to a different account. If you are an Organization Administrator, you can create a new login ID for yourself with administrator permissions, log into the Customer Portal with your new login, and deactivate the login you no longer want. If you are not an Organization Administrator, contact an Organization Administrator for help. Back to Top

Can I delete my login ID?

You cannot delete or recreate your login ID. But you can deactivate it. To deactivate your login ID, contact your Organization Administrator. If you are the only user on the account, contact Customer Service for further assistance. Back to Top

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