Common Account Management Questions

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Contents

How do I change the company name on my account?
How do I reset the password associated with my login ID?
If I forget my login ID, how can I get it?
Why didn't I receive a password reset email or an email containing my login ID?
How do I change the email address on my account?
Can I change my login ID?
Can I delete my login ID?
I am getting "Invalid Login ID or Password
Can I manage multiple accounts with 1 login ID?
Can I use the same email for multiple login IDs?
I have my own login ID and I want to link it with my organization's existing account. How can I do it?
How do I know who my Organization Administrator is?
Can I change account type from Personal to Corporate or vice versa?
How can I check if my account type is 'Personal' or 'Corporate'?
I would like to have a contractor or outsourcing vendor to manage my subscriptions. How can I do it?
I have disabled errata notifications but I am still getting the errata notifications. Why am I still getting the errata emails?


How do I change the company name on my account?

  • Changing web company name from customer portal is no longer allowed.
  • An Organization Administrator should contact Customer Service to make the request to change the company name.
  • Changing company name may not be allowed if
    > The account in concern is linked with multiple other accounts
    > The 'change to' company name is not related to current company

Please contact Customer Service for further details

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How do I reset the password associated with my login ID?

  • You can reset your current password from Customer Portal
  1. Log into the Customer Portal
  2. Click the name displayed on top right side
  3. From the drop-down menu, select Account Details
  4. Click Change Password from the menu on the left
  • If you are not sure of your password, you can reset the password from here
    An email notification is sent to you with a link to reset your password.

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If I forget my login ID, how can I get it?

  • Currently, retrieving login ID from customer portal is not available.
    Please contact Customer Service with your email address

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Why didn't I receive a password reset email or an email containing my login ID?

These are the most common reasons for this problem:

  • The email used to make the request was not correct or not a valid email address.
  • The password reset email ended up in your spam or junk folder.

If your spam folder is empty and you are using the correct email address, contact Customer Service for further assistance.

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How do I change the email address on my account?

To update the email address on your Red Hat account, follow these steps:

  1. Log into the Customer Portal
  2. Click the Account Details link
  3. Click the Change link located next to your current email address
  4. Update your email address in the email field, and click Save

When you receive the email confirmation of the change, be sure to confirm it by using the link in the email. Once you do, your email address is updated immediately.

If you are not able to log into the Customer Portal to make this change, the Organization Administrator can make it for you. If you are the only user on the account, contact Customer Service for assistance.

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Can I change my login ID?

Once you have created a login ID, you cannot change it, transfer it to a different account or delete and reuse it.

If you are an Organization Administrator, you can create a new login ID for yourself with administrator permissions, log into the Customer Portal with your new login, and deactivate the login you no longer want. If you are not an Organization Administrator, contact an Organization Administrator for help.

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Can I delete my login ID?

In order to delete a particular Login ID:

"I (please provide First and Last name) having a place of residence in…. (Country of Residence) confirm that I want to permanently delete my login ID ‘’….’’. I am aware that the provided login ID cannot be reinstated or reused once its deletion is completed."

  • To deactivate your login ID, contact your Organization Administrator. If you are the only user on the account, contact Customer Service for further assistance.

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Why am I getting Invalid Login ID or Password message when try to login to customer portal?

If an email address is linked with multiple login IDs and the same password was set for those login IDs, you can no longer login with the email address.
When tries to login with the email address, it will show "invalid login or password".

  • Please use actual login ID
    ( If you are unsure of the actual login ID, please contact Customer Service)
  • Use separate passwords for each login IDs if you want to login using the email so that login(email in this case) + password combination is unique.
  • In case of username, since usernames are unique, login + password combination will be unique even if same password is used in both accounts, but still having separate passwords for separate accounts is advised .

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Can I manage multiple accounts with 1 login ID?

  • Login ID is account specific and can only manage 1 account

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Can I use the same email for multiple login IDs?

  • Yes, 1 email address can be linked with multiple login IDs.
  • However, if you set the email address as a login ID and that email address is linked with other login IDs, it might create some issues when you try to reset the password.
    We recommend you to set login ID other than the email address itself.

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I have my own login ID and I want to link it with my organization's existing account. How can I do it?

  • Login ID cannot be moved to a different account and cannot be deleted for re-use.
  • It is not possible to link a login ID created to an existing account. A new login ID needs to be created.
  • Login ID can only be linked with a specific account when
    • it was created by the Organization Administrator or
    • it was created from a link in the invitation email
  • Please contact Organization Administrator to send an invitation email. The invitation email contains a link where you can click and create a new login ID.
  • If you are unsure of your Organization account or administrator details, please contact Customer Service
  • For details on how to create/manage users, please refer to this page

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How do I know who my Organization Administrator is?

  • You may need to contact Customer Service for Organization Administrator details
  • Please provide account or subscription details when you send the request

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Can I change account type from Personal to Corporate or vice versa?

  • It is not possible to change account type from Personal to Corporate or Corporate to Personal
  • If you have created a login ID with wrong account type, you need to create a new login ID

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How can I check if my account type is 'Personal' or 'Corporate'?

  • The main difference between 'Personal' and 'Corporate' account is whether there is 'Company name' field or not
  • There is no Company name / Company display name in the Personal Information page under the Personal Account.
  • Below are the Personal Information page of each account type
    [Corporate Account]
    CorporateAccount

[Personal Account]
PersonalAccount

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I would like to have a contractor or outsourcing vendor to manage my subscriptions. How can I do it?

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I have disabled errata notifications but I am still getting the errata notifications. Why am I still getting the errata emails?

  • Errata notification is sent based on email address of the login IDs.
  • If you are still receiving the errata notifications even after you have disabled it, you would have another login ID(s) that your email is associated with.
  • Should you not wish to receive any errata notifications, errata notifications must be disabled for each login IDs if the same email is linked with multiple login IDs
  • If you are not sure of the other login ID details, please contact Customer Service

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4 Comments

I would like to know how I can get my subscription and download it for use on my system.

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how do I download my purchase?

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