Why is my Account on Export Hold?

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Why is my account on Export Hold?

The export control regulations of the United States and other jurisdictions prohibit the delivery of Red Hat products, services and technologies to denied or restricted parties and embargoed destinations. In order to comply with these regulations, Red Hat continuously screens all new and existing customer accounts against the relevant lists of denied and restricted parties and embargoed destinations.

Your order cannot be processed at this time because your account has been flagged for further review by our Export Compliance Team (“Export Hold”). An Export Hold is typically applied by our automated screening system when the information provided to Red Hat appears to match that of a denied or restricted party or to include an embargoed destination. Export Holds can only be resolved by Red Hat’s Export Compliance Team.

What are common reasons why an order is flagged and placed on Export Hold?

  • Providing false information
  • Company/Organization name is entered as an acronym instead of the full name (e.g. UT instead of University of Texas)
  • Mailing address is incomplete or invalid
  • Incomplete First or Last name
  • First or Last name is similar to or matches someone on the restricted parties list
  • Company name is similar to a company listed on the restricted parties list

NOTE: We encourage customers to correct any invalid or incomplete data that may have been provided when the customer created their account. Correcting or completing this data may resolve the Export Hold. If you provided a false or incomplete Company/Organization name, you can update your Company/Organization name by contacting Red Hat Customer Service.
If updating your information does not resolve the export hold, the export hold must be reviewed and removed by Red Hat’s Export Compliance Team.

What are my next steps?

The Export Compliance Team has been notified that your account is on hold, and must conduct additional due diligence to resolve the Export Hold. We make every effort to resolve Export Holds as quickly as possible. Export Holds are reviewed and resolved M-F from 08:00 - 17:00 Eastern Time.

If you have re-attempted your transaction after 24-48 hours, and your account is still on Export Hold, you may contact us at: ExportCompliance@redhat.com. NOTE: When contacting the Export Compliance Team, please provide your contact information as it is reflected in your Red Hat account.
- Red Hat Login
- First and Last name
- Name of Company/Organization

For more information about denied and restricted parties, please review the U.S. government Lists of Parties of Concern.