Account Management - Notifications

Updated -

Overview

This is a part of Common Account Management Questions.

Contents

I have disabled errata notifications but I am still getting the errata notifications. Why am I still getting the errata emails?
I have enabled errata notifications but I am not receiving any. What can I do?
I am getting marketing emails from Red Hat. How can I change preferences or unsubscribe?

Questions and answers

I have disabled errata notifications but I am still getting the errata notifications. Why am I still getting the errata emails?

Login IDs created after 6 December 2022, errata notifications are DISABLED by default
* Errata notification is sent based on email address of the login IDs.
* If you are still receiving the errata notifications even after you have disabled it, you would have another login ID(s) that your email is associated with.
* Should you not wish to receive any errata notifications, errata notifications must be disabled for each login IDs if the same email is linked with multiple login IDs
* Errata notification email contains Red Hat login filed under Manage Errata Notifications. The errata notification email was sent to you for the login ID mentioned in the email. Please disable errata notifications from the login ID mentioned in the email.
Erratanotifcation
* Errata notifications settings can be changed/disabled/enabled from here

  • Please note that it may take up to 7 days for errata notification changes to take effect. In rare instances, it may take longer if there is an errata backlog or outage.
  • A disabled user may still get errata email if they are already queued up in our back-end system. If a disabled user is still receiving errata email after 7 days (and no other user id with the same email address exists), please contact Customer Service for further investigation.
  • If you are not sure of the other login ID details, please contact Customer Service

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I have enabled errata notifications but I am not receiving any. What can I do?

  • Make sure that the email address is correct from here
    > Should you need to change the email address, you can change it here
  • Make sure that your email address is verified (if you do not see "Your email address has not been confirmed" message, then your email address is verified) from here
    > Errata emails will only be sent to customers who had verified their email address (9 Feb 2023 onwards)
    > If your email address has not yet been verified and you wish to receive the errata notifications, please verify your email address by sending "Resend confirmation email" from here
    emailresendver
  • Should you need further assistance, please contact Customer Service

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I am getting marketing emails from Red Hat. How can I change preferences or unsubscribe?

  • Red Hat sends some emails about relevant webinars and events, product news and trials, case studies, promotions, and more to subscribed email addresses
  • If you wish to change the preferences on what you receive, you can do so through the Preference center
  • You can stop receiving marketing emails by clicking the “Unsubscribe from all Red Hat emails“ on the bottom of each email
  • Alternatively, you can withdraw your consent at any time in the Preference Center. (See Privacy Statement for details).

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