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Note: If needed, our engineers can initiate a Remote support session to view and/or access your system.
Product support
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Product pages
Find specific support information for your products in the product pages.
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Knowledgebase
Browse the Knowledgebase by product.
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Documentation
Browse Documentation by product.
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Customer Portal Labs
Improve performance, optimize configuration, troubleshoot issues, and more.
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Life Cycle and Update Policies
Red Hat provides support and maintenance during stated time periods, allowing customers and partners to effectively plan, deploy, and support their Red Hat products.
When working with multiple Red Hat products, use the Product Life Cycles comparison tool.
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Red Hat Application Services Product Supported Configurations
View supported configurations for Red Hat Application Services (middleware) products.
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Product Certifications
Find products and services tested, supported, and certified to perform with Red Hat technologies.
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Troubleshoot a product issue
A self-solve tool that connects you to the right information, enabling you to resolve issues quickly and efficiently.
When you need support, we show up with heart
The H.E.A.R.T. mindset is a practical approach that empowers Red Hat support teams to build deeper, more meaningful customer relationships, so you genuinely feel heard, understood, and valued. The crucial complement to Red Hat’s AI-driven support, it anchors the customer experience by placing human connection at the forefront of every interaction.
Support policies and programs
Additional support offerings
Red Hat provides a variety of specialized, supplementary offerings to help you achieve operational excellence with your enterprise solutions.
Support
With a Red Hat subscription, your mission-critical work is backed by experienced, knowledgeable, and committed support engineers.
Management escalation
Raise a concern to Red Hat support management.
Development support
With a Red Hat development subscription, you can gain insights on your application development from certified engineers.
