Answers to Common Subscription Questions

Updated -

Purchasing and Renewing Subscriptions

How can I get an invoice for my purchase?

If you purchased your subscription online, contact Customer Service. We can provide you with an invoice for your online purchase. If you purchased a subscription through a vendor, contact the vendor for an invoice of your purchase.

I purchased a subscription online, but the Webstore said it needed my approval for the purchase. What do I do?

  1. Contact Customer Service.
    1. Request an Order Approval Email.
    2. When you receive the email, click the link provided to approve the order.
    • Once your order is released, you receive a Fulfillment Notification.
    • In the meantime, you still have access to your subscription, can access Knowledgebase Articles, and can register your system.

I purchased a subscription from a third party, how do I activate my subscription in Red Hat Subscription Management?

  1. Log in to the Customer Portal
  2. Go to Subscription Activation tool
  3. Locate your subscription activation number found in your email receipt from Red Hat Customer Support or on the Red Hat Installation Card accompanying your software.
  4. Activate your subscription to gain access to updates and support.
    Note: Subscriptions purchased directly from Red Hat in North America or via do not require activation.

I could not activate my Dell Service Tag. How do I get my subscription?

If you are having issues activating your Dell Service Tag which is NOT digitally fulfilled, send an email to Customer Service in your region with the following information:

  • Your account number or login ID
  • A copy of your Dell packing slip
  • A screen shot of the error message

Once we have that information, we can provide a subscription number for you to activate.

I am not able to activate my subscription purchased from HP for my server or workstation. How can I get my subscription?

For questions or problems activating subscriptions, send an email to When contacting HP, have your HP Order number, Service Agreement Identifier (SAID) number, and product ID. You also need to provide them with a brief explanation of the issue. You can locate your SAID number on your HP Support Agreement. Once HP has that information, they can contact you with assistance.

How do I renew my subscriptions on the Customer Portal?

Only subscriptions initially purchased through the Red Hat Store online can be renewed online. If you see the Renewal Information link next to a subscription this means it was purchased from a vendor or a Red Hat Sales Associate and must be renewed by the same means. To renew your subscriptions online, follow these steps:

  1. Log into the Customer Portal.
  2. Click Subscriptions
  3. Click Ready to Renew.
  4. Click the Renew link, located next to the subscription to renew. If the subscription has been expired for fewer than 30 days, click the Recently Expired tab to view those subscriptions.
  5. If the subscription was initially purchased through the Red Hat Store online, you will Continue to checkout. Otherwise, instructions for how to renew will be shown.

Note: Only an Organization Administrator can purchase or renew subscriptions online. If a subscription has been expired for more than 30 days, it is no longer eligible for renewal. You must purchase a new subscription.

How do I get a quote for renewal?

Contact the vendor from whom you purchased the subscriptions, or you can contact our Sales Team for assistance.

Transferring subscriptions

How do I transfer a subscription to someone else's account within my company?

To transfer subscriptions between accounts, you must get approval from the Organization Administrator that holds the subscriptions to transfer. Contact your regional Customer Service Team to request a subscription transfer.

For more information on subscription transfers, see How to transfer subscriptions from one account to another account.

We renewed our subscriptions through a vendor, and they are now in the wrong account. How do I fix this?

To transfer the subscriptions to the correct account, you can use either of these two options

  • Contact your vendor and explain that the subscriptions were placed in the wrong account. Vendors have a procedure to follow to resolve this issue.
  • Contact Customer Service. We can send the Transfer Approval Request email to the correct Organization Administrator.

If you have any other questions, contact Customer Service.

How can we transfer subscriptions to a separate entity?

Because the subscription transfer is between two separate entities, you need to complete an Assignment Transfer:

  1. Customer Service sends an Assignment Letter that both parties involved with the transfer must sign.
  2. Once Red Hat receives the Assignment Letter signed by both parties, we forward the information to our Legal and Finance Teams for approval
  3. Once these teams have completed the approval, they process the Assignment Transfer.

Note: This process can take 7-10 business days from the day we receive the signed Assignment Letter.
To initiate the Assignment Transfer process, contact Customer Service in your region.

Be sure to have the following information with you:

  • Name, job title, and contact information (email and phone number) of the approved signee for each account
  • Physical address for each company
  • Quantity and contract number of the subscription being transferred

Subscription Details

Where do I find my subscription or installation number?

Follow these steps:

  1. Log into the Customer Portal
  2. Go to Subscriptions.
  3. Click Inventory.
  4. In this table, click on the subscription number for which you need details.

Where do I find information about what my subscription (product) provides?

In Customer Portal Subscription Management you will see your subscriptions in various views. Clicking on the name (product name) or in some cases the SKU number will take you to the product details page, which provides all of the attributes of the subscription product, including the support level and content provided.


subscription-manager and subscription-manager-gui appear broken. They do not allow servers to be attached to the customer's paid-for Contracts.

In attempting to renew one of two subscriptions, it only shows in one screen and clicking on it give NO option to renew. All other screens do not show the expiring subscription.. And while talking to customer support, the call was disconnected without a call back after 15 minutes so far.

I rebuilt my system and the Subscription is no where to be found on my server. yet the subscription is in Red Hat. How do I add back my subscription to the server. Called Red Hat and the tech walked me through the process. Many Thanks. What I did find out is you remove the Green Ball and keep the Red Box.

I am getting contradictory information on the the status of my subscription and this page does not address my issues

How do I request an evaluation subscription for satellite 6.2?

Thanks in advance..


Hi Glynn, you will need to work with our Sales team for this. Visit and click the red 'Contact Sales' button under 'Try' on the right side of the page.

we have purchased one more RHEL subscription and want to add this to our this existing kindly help

I need to transfer some subscriptions from my old Satellite 5.7 to my replacement Satellite 6.3.1. How do I do this?

How do I get and add a new Red Hat Developer Subscription to my account?

When launching my subscription I receive a 404 error. I am I doing this incorrectly?

i am not able to get update or enable repos from my all vms after registereing with subscription manager ...i can see on portal but cant get any update

[root@papipa01 tmp]# subscription-manager register Registering to: Username: sciquest-ckeville Password: HTTP error (401 - Unauthorized): You must first accept Red Hat's Terms and conditions. Please visit . You may have to log out of and back into the Customer Portal in order to see the terms. Then when I click on the link for accepting the terms and conditions this link is broken. I am unable to register my server. I tried the manual process as well.

HI, How can I add RHL8 to my existing subscription? Thanks

The date on the server for my subscription inside the active server is wrong. The RH Enterprise end date should be in 2020, not in two months.

Inside RH server - using subscription manager (gui) versus website.

the date looks to be the developer's date.

I think I need to create an Activation Key so I went to the Activation Key page. This is probably obvious to everyone but me. There is a name field that needs to be filled in, so, do I use: my login name, my first name, my whole name, the system name, or dream up a name?

I've registered my server. However i'm getting a "Guest has not been reported on any host and is using a temporary unmapped guest subscription." message. Running a virt-who server and i've restarted the service. What next?

Considering how adamantly the interface warns from ever at all even considering to use the "Delete Subscription Allocation" button in all but the most desperate of circumstances - clearly you wouldn't want to do that in a standard scenario, but does that, via convoluted interdependencies or some other unpredictability, also apply to allocations that are -entirely obsolete- from the user's perspective and have been cleared of all licenses/subscriptions once attached to them?

The warnings are mostly to prevent pain of reconfiguration in Satellite that would be necessary if you are actively using these entitlements for your hosts. If these allocations are truly obsolete, by all means delete the allocations to free up the entitlements.

Thanks! We consolidated out a few overly branched-out organizations over time, leaving behind subscription allocation husks with 0 entitlements (migrated away) no longer corresponding to anything on Satellite or guest level, uncertain whether they can be deleted.

Cannot Activate RHEL Server with Free Developer Subscription ,have run the following commands sequentially . sudo subscription-manager remove --all sudo subscription-manager unregister sudo subscription-manager clean

sudo subscription-manager register sudo subscription-manager refresh sudo subscription-manager attach --auto

but I get a message saying I don't have any matching subscriptions.

I want to know how to unsubscribe 60 Day Evaluation of Red Hat OpenShift Container Platform, Self-supported (32 Cores) and Red Hat OpenShift Broker/Master Infrastructure (2 Cores)

Update FAQ to indicate how fast the subscription will be updated (online) once purchased.

I am facing a error when register my systems, error message as below: Traceback (most recent call last): File "/usr/sbin/subscription-manager", line 9, in load_entry_point('subscription-manager==1.24.26', 'console_scripts', 'subscription-manager')() File "/usr/lib64/python2.7/site-packages/subscription_manager/scripts/", line 86, in main return managercli.ManagerCLI().main() File "/usr/lib64/python2.7/site-packages/subscription_manager/", line 2989, in main ret = CLI.main(self) File "/usr/lib64/python2.7/site-packages/subscription_manager/", line 183, in main return cmd.main() File "/usr/lib64/python2.7/site-packages/subscription_manager/", line 536, in main return_code = self.do_command() File "/usr/lib64/python2.7/site-packages/subscription_manager/", line 1398, in _do_command profile_mgr.update_check(self.cp, consumer['uuid'], True) File "/usr/lib64/python2.7/site-packages/subscription_manager/", line 468, in update_check return CacheManager.update_check(self, uep, consumer_uuid, force) File "/usr/lib64/python2.7/site-packages/subscription_manager/", line 183, in update_check raise Exception(("Error updating system data on the server, see /var/log/rhsm/rhsm.log " Exception: Error updating system data on the server, see /var/log/rhsm/rhsm.log for more details.

How do I get devtools on Enterprise Linux Server 30-day evaluation? Devtools repo is not in the list of all repository and cannot be downloaded.