Answers to Common Subscription Questions

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Table of Contents

Purchasing and Renewing Subscriptions

How can I get an invoice for my purchase?

If you purchased your subscription online, contact Customer Service. We can provide you with an invoice for your online purchase. If you purchased a subscription through a vendor, contact the vendor for an invoice of your purchase.

I purchased a subscription online, but the Webstore said it needed my approval for the purchase. What do I do?

  1. Contact Customer Service.
    1. Request an Order Approval Email.
    2. When you receive the email, click the link provided to approve the order.
    • Once your order is released, you receive a Fulfillment Notification.
    • In the meantime, you still have access to your subscription, can access Knowledgebase Articles, and can register your system.

I purchased a subscription from a third party, how do I activate my subscription in Red Hat Subscription Management?

  1. Log in to the Customer Portal
  2. Go to Subscription Activation tool
  3. Locate your subscription activation number found in your email receipt from Red Hat Customer Support or on the Red Hat Installation Card accompanying your software.
  4. Activate your subscription to gain access to updates and support.
    Note: Subscriptions purchased directly from Red Hat in North America or via redhat.com do not require activation.

I do not have 16 digit subscription activation number to active the subscription. Where can I get the 16 digit subscription activation number?

  • 16 digit subscription activation number is for activating subscriptions purchased from a hardware vendor(OEM)
  • For subscriptions purchased directly from Red Hat/through reseller, no 16 digit subscription activation number will be provided as subscription activation is not required for these subscriptions. Customer will receive Order Fulfillment Notice email with purchased subscription details like account number, contract number, product name, service dates...etc.
  • If you have newly purchased subscription through HPE, HPE usually send you an email with Entitlement Order Number (EON). Please follow the instructions in the email from HPE to retrieve 16 digit subscription activation number from HPE website
  • Several other OEMs also have their own licensing portal to retrieve 16 digit subscription activation number. Please contact the OEM vendor if you have not received the 16 digit subscription activation number
  • If you are having difficulties/error while activating the 16 digit subscription activation number, please contact Red Hat Customer Service

I could not activate my Dell Service Tag. How do I get my subscription?

If you are having issues activating your Dell Service Tag which is NOT digitally fulfilled, send an email to Customer Service in your region with the following information:

  • Your account number or login ID
  • A copy of your Dell packing slip
  • A screen shot of the error message

Once we have that information, we can provide a subscription number for you to activate.

I am not able to activate my subscription purchased from HP for my server or workstation. How can I get my subscription?

For questions or problems activating subscriptions, send an email to gbs.ams.licensingsupport@hp.com. When contacting HP, have your HP Order number, Service Agreement Identifier (SAID) number, and product ID. You also need to provide them with a brief explanation of the issue. You can locate your SAID number on your HP Support Agreement. Once HP has that information, they can contact you with assistance.

How do I renew my subscriptions on the Customer Portal?

Only subscriptions initially purchased through the Red Hat Store online can be renewed online. If you see the Renewal Information link next to a subscription this means it was purchased from a vendor or a Red Hat Sales Associate and must be renewed by the same means. To renew your subscriptions online, follow these steps:

  1. Log into the Customer Portal.
  2. Click Subscriptions
  3. Click Ready to Renew.
  4. Click the Renew link, located next to the subscription to renew. If the subscription has been expired for fewer than 30 days, click the Recently Expired tab to view those subscriptions.
  5. If the subscription was initially purchased through the Red Hat Store online, you will Continue to checkout. Otherwise, instructions for how to renew will be shown.

Note: Only an Organization Administrator can purchase or renew subscriptions online. If a subscription has been expired for more than 30 days, it is no longer eligible for renewal. You must purchase a new subscription.

How do I get a quote for renewal?

Contact the vendor from whom you purchased the subscriptions, or you can contact our Sales Team for assistance.

Can I cancel Red Hat Developer Subscription for Individuals?

Red Hat Developer Subscription for Individuals is provided as a trial-based subscription and it cannot be cancelled/terminated/removed from the account.
Please leave the subscription as is until it lapses if you are not going to use it.

Transferring subscriptions

How do I transfer a subscription to someone else's account within my company?

To transfer subscriptions between accounts, you must get approval from the Organization Administrator that holds the subscriptions to transfer. Contact your regional Customer Service Team to request a subscription transfer.

For more information on subscription transfers, see How to transfer subscriptions from one account to another account.

We renewed our subscriptions through a vendor, and they are now in the wrong account. How do I fix this?

To transfer the subscriptions to the correct account, you can use either of these two options

  • Contact your vendor and explain that the subscriptions were placed in the wrong account. Vendors have a procedure to follow to resolve this issue.
    -or-
  • Contact Customer Service. We can send the Transfer Approval Request email to the correct Organization Administrator.

If you have any other questions, contact Customer Service.

How can we transfer subscriptions to a separate entity?

Because the subscription transfer is between two separate entities, you need to complete an Assignment Transfer:

  1. Customer Service sends an Assignment Letter that both parties involved with the transfer must sign.
  2. Once Red Hat receives the Assignment Letter signed by both parties, we forward the information to our Legal and Finance Teams for approval
  3. Once these teams have completed the approval, they process the Assignment Transfer.

Note: This process can take 7-10 business days from the day we receive the signed Assignment Letter.
To initiate the Assignment Transfer process, contact Customer Service in your region.

Be sure to have the following information with you:

  • Name, job title, and contact information (email and phone number) of the approved signee for each account
  • Physical address for each company
  • Quantity and contract number of the subscription being transferred

Can expired subscriptions be transferred to a different account?

  • Expired subscriptions cannot be transferred to a different account. Only currently active and future dated subscriptions can be transferred.

Can system profiles, login IDs, technical support tickets be transferred to a different account?

Subscription Details

Where do I find my subscription or installation number?

Follow these steps:

  1. Log into the Customer Portal
  2. Go to Subscriptions.
  3. Click Inventory.
  4. In this table, click on the subscription number for which you need details.
  • If you want to know 16 digit subscription activation number for a certain contract/subscription number(purchased from OEM, L3 Only), please contact Customer Service

Where do I find information about what my subscription (product) provides?

In Customer Portal Subscription Management you will see your subscriptions in various views. Clicking on the name (product name) or in some cases the SKU number will take you to the product details page, which provides all of the attributes of the subscription product, including the support level and content provided.

I want to know details of expired subscriptions but I am not able to see the expired subscription details. What can I do?

  • Once the subscription expires, the details of the subscription can be seen from Recently Expired for 30 days from the expiry date.
  • After 30 days, contract number, start and end dates can be seen from Contracts
  • Should you need further details on expired subscriptions, please contact Customer Service

My subscription starts today but it is still not in 'Active' status. It is still under 'Future Dated' How can I make it Active?

  • The subscription start time is based on U.S. Eastern Standard Time(EST). Once EST reaches 00:00, the subscription will automatically become 'Active' from 'Future Dated'

32 Comments

subscription-manager and subscription-manager-gui appear broken. They do not allow servers to be attached to the customer's paid-for Contracts.

In attempting to renew one of two subscriptions, it only shows in one screen and clicking on it give NO option to renew. All other screens do not show the expiring subscription.. And while talking to customer support, the call was disconnected without a call back after 15 minutes so far.

I rebuilt my system and the Subscription is no where to be found on my server. yet the subscription is in Red Hat. How do I add back my subscription to the server. Called Red Hat and the tech walked me through the process. Many Thanks. What I did find out is you remove the Green Ball and keep the Red Box.

I am getting contradictory information on the the status of my subscription and this page does not address my issues

How do I request an evaluation subscription for satellite 6.2?

Thanks in advance..

-Glynn

Hi Glynn, you will need to work with our Sales team for this. Visit https://www.redhat.com/en/technologies/management/satellite and click the red 'Contact Sales' button under 'Try' on the right side of the page.

we have purchased one more RHEL subscription and want to add this to our this existing kindly help

I need to transfer some subscriptions from my old Satellite 5.7 to my replacement Satellite 6.3.1. How do I do this?

How do I get and add a new Red Hat Developer Subscription to my account?

When launching my subscription I receive a 404 error. I am I doing this incorrectly?

i am not able to get update or enable repos from my all vms after registereing with subscription manager ...i can see on portal but cant get any update

[root@papipa01 tmp]# subscription-manager register Registering to: subscription.rhsm.redhat.com:443/subscription Username: sciquest-ckeville Password: HTTP error (401 - Unauthorized): You must first accept Red Hat's Terms and conditions. Please visit https://www.redhat.com/wapps/tnc/ackrequired?site=candlepin&event=signOn . You may have to log out of and back into the Customer Portal in order to see the terms. Then when I click on the link for accepting the terms and conditions this link is broken. I am unable to register my server. I tried the manual process as well.

HI, How can I add RHL8 to my existing subscription? Thanks

The date on the server for my subscription inside the active server is wrong. The RH Enterprise end date should be in 2020, not in two months.

Inside RH server - using subscription manager (gui) versus website.

the date looks to be the developer's date.

I think I need to create an Activation Key so I went to the Activation Key page. This is probably obvious to everyone but me. There is a name field that needs to be filled in, so, do I use: my login name, my first name, my whole name, the system name, or dream up a name?

I've registered my server. However i'm getting a "Guest has not been reported on any host and is using a temporary unmapped guest subscription." message. Running a virt-who server and i've restarted the service. What next?

Considering how adamantly the interface warns from ever at all even considering to use the "Delete Subscription Allocation" button in all but the most desperate of circumstances - clearly you wouldn't want to do that in a standard scenario, but does that, via convoluted interdependencies or some other unpredictability, also apply to allocations that are -entirely obsolete- from the user's perspective and have been cleared of all licenses/subscriptions once attached to them?

The warnings are mostly to prevent pain of reconfiguration in Satellite that would be necessary if you are actively using these entitlements for your hosts. If these allocations are truly obsolete, by all means delete the allocations to free up the entitlements.

Thanks! We consolidated out a few overly branched-out organizations over time, leaving behind subscription allocation husks with 0 entitlements (migrated away) no longer corresponding to anything on Satellite or guest level, uncertain whether they can be deleted.

Cannot Activate RHEL Server with Free Developer Subscription ,have run the following commands sequentially . sudo subscription-manager remove --all sudo subscription-manager unregister sudo subscription-manager clean

sudo subscription-manager register sudo subscription-manager refresh sudo subscription-manager attach --auto

but I get a message saying I don't have any matching subscriptions.

I want to know how to unsubscribe 60 Day Evaluation of Red Hat OpenShift Container Platform, Self-supported (32 Cores) and Red Hat OpenShift Broker/Master Infrastructure (2 Cores)

Update FAQ to indicate how fast the subscription will be updated (online) once purchased.

I am facing a error when register my systems, error message as below: Traceback (most recent call last): File "/usr/sbin/subscription-manager", line 9, in load_entry_point('subscription-manager==1.24.26', 'console_scripts', 'subscription-manager')() File "/usr/lib64/python2.7/site-packages/subscription_manager/scripts/subscription_manager.py", line 86, in main return managercli.ManagerCLI().main() File "/usr/lib64/python2.7/site-packages/subscription_manager/managercli.py", line 2989, in main ret = CLI.main(self) File "/usr/lib64/python2.7/site-packages/subscription_manager/cli.py", line 183, in main return cmd.main() File "/usr/lib64/python2.7/site-packages/subscription_manager/managercli.py", line 536, in main return_code = self.do_command() File "/usr/lib64/python2.7/site-packages/subscription_manager/managercli.py", line 1398, in _do_command profile_mgr.update_check(self.cp, consumer['uuid'], True) File "/usr/lib64/python2.7/site-packages/subscription_manager/cache.py", line 468, in update_check return CacheManager.update_check(self, uep, consumer_uuid, force) File "/usr/lib64/python2.7/site-packages/subscription_manager/cache.py", line 183, in update_check raise Exception(("Error updating system data on the server, see /var/log/rhsm/rhsm.log " Exception: Error updating system data on the server, see /var/log/rhsm/rhsm.log for more details.

How do I get devtools on Enterprise Linux Server 30-day evaluation? Devtools repo is not in the list of all repository and cannot be downloaded.

I want to cancel subscription because I am unable to access training videos due to bad Internet

Hello,

Unfortunately, Red Hat subscriptions cannot be returned unless it is for upgrade. Please see our return policy : https://www.redhat.com/en/store/return-policy

You may contact our training team for any alternative ways to access the training videos. https://www.redhat.com/en/services/training-and-certification/contact-us

I started a trial service on 3 levels of RHEL. I found out that the level I needed was RHEL 7.9 for my checks. I removed (by mistake) the subscription for the 30 days trial from that installed server and I can not find out how to reinstate the subscription for it. I can not install anything that has a pre-req pointed to the RedHat repos and it impacts my testing. Can you please help?! Thanks in Advance, Sharon

Hello Sharon,

As your question is account specific, I have replied to you via your email.

Trial subscription was activated by mistake(i'm using personal account, instead of employer) how I can decline or stop them?

Hello Arthur

If you have mistakenly activated the evaluation under the wrong account, you can re-apply the same evaluation from the correct account. Should you have difficulties getting the evaluation, kindly please contact Customer Service for assistance.

As evaluation is offered at no cost, you can just leave it until it expires if you are not using it.

Hi ,

I have team ,, How can I re-provision the New Openshift cluster by using old subscription license.

Rrgards