Red Hat Cloud Access Frequently Asked Questions

Updated -

What is Red Hat Cloud Access?

With Red Hat Cloud Access, you can keep all the support and benefits your subscription provides when you move eligible Red Hat product subscriptions to a Red Hat Certified Cloud or Service Provider (CCSP).

What is a Red Hat Certified Cloud and Service Provider (CCSP) partner?

A Red Hat CCSP offers a trusted destination for Red Hat customers, independent software vendors (ISVs), and partners to use Red Hat technologies on public clouds or on a managed service provider's infrastructure. By using a Red Hat CCSP, your custom-developed or third-party ISV applications certified for Red Hat Enterprise Linux® are assured to function as anticipated in a trusted cloud.

Where is Red Hat Cloud Access available?

Red Hat Cloud Access is available globally across multiple participating CCSPs.

Which products are eligible for Cloud Access?

Cloud Access is available for certain Red Hat products and on certain eligible CCSPs:

Eligible products vary depending on the CCSP you are using. To validate that the software you’re using is supported, see the Red Hat Ecosystem Certification page for your chosen CCSP.

What if my cloud provider isn’t enabled for Red Hat Cloud Access? Can I still move my subscriptions and use them there?

If you use a cloud provider that isn’t enabled for Red Hat Cloud Access, Red Hat Global Support Services may need to refer you to the cloud provider for further diagnosis and resolution. Read more about Red Hat’s support for third-party platforms.

Does pricing change after moving my subscriptions using Red Hat Cloud Access?

No. The terms of your subscription with Red Hat, including pricing, remain the same. Red Hat Cloud Access provides predictable costs, compared with the hourly or monthly pay-as-you-go image pricing on a CCSP’s marketplace. With Red Hat Cloud Access, you work directly with your Red Hat sales representative to determine sizing and pricing when moving to a CCSP. You pay the CCSP directly for any services or resources you obtain from them.

What is an on-demand offering?

On-demand images are purchased from cloud service provider such as Amazon Web Services (AWS) or Google. These images can only be used within the cloud environment and are for cloud instances. Red Hat supplies updates to these images to the provider, who makes them available to their customers via Red Hat Update Infrastructure. On-Demand customers should not register these images with Red Hat Subscription Management (RHSM). If you want to host images in the cloud through Red Hat and register for RHSM, you would pay for that separately.

Why am I getting double-billed?

If you have previously used an on-demand offering in the past with your cloud service provider and have then enrolled in Red Hat Cloud Access, you must cancel your on-demand Red Hat products with the cloud provider. Otherwise, you will be charged for both. In this scenario, you should review your subscription details in Red Hat Subscription Management and then cancel any unnecessary, extraneous subscriptions to another cloud provider.

What does enable, register, and attach mean in context of Cloud Access?

Once you buy a subscription, you have access to subscriptions from your Customer Portal account and attach subscriptions to a system or virtual machine for access to content and updates.

  • Enable: In order to use your subscriptions in the public cloud you must first enable them for Cloud Access.
  • Register: You register your system with your Red Hat credentials to get access to content and updates.
  • Attach: You choose which Red Hat subscriptions you want to use on a system and attach them during registrations.

How do I enable my subscriptions for the public cloud with Red Hat Cloud Access?

Please review the instructions on how to use Cloud Access on the Customer Portal Cloud Access page.

Is Cloud Access available on AWS GovCloud?

Yes, you may move certain, eligible Red Hat subscriptions to AWS GovCloud, as long as you have purchased a Confirmed Stateside Support subscription.

Is Cloud Access available for Microsoft’s federal clouds?

Yes, including Azure Government (U.S.), Azure Germany, and Azure China.

I am an ISV and want to use not-for-resale subscriptions on a CCSP. Are they eligible for Cloud Access?

Yes, not-for-resale subscriptions are enabled for Cloud Access, for ISVs that are Red Hat partners.

I have Red Hat subscriptions that I have purchased from my hardware provider. Can I use them on a public cloud?

Certain hardware providers have been enabled for Cloud Access, including IBM and NEC. Please contact your hardware provider for more details.

Do I need to enable subscriptions for Cloud Access if I am using a bare metal service on a public cloud?

No. Cloud Access only applies to virtualized infrastructures. If you are using bare metal servers provided by a cloud provider, you may install Red Hat Enterprise Linux and other Red Hat products, provided they are on certified hardware platforms, which are listed in the certification catalog on the Customer Portal. This applies to the IBM Cloud bare metal service, as well as any other Red Hat CCSP.

Where do I get technical support?

With Cloud Access, you maintain your direct support relationship with Red Hat Support for any Red Hat product-related issues. The CCSP provides support for any services that you use on its cloud, including tools for importing your image.

For customers who have obtained a Red Hat subscription from their hardware provider, the hardware provider will continue to provide support to you.

How do I update my images?

For Red Hat product images that you upload to the public cloud, you are responsible updates and can continue to use the process you have today, either directly from Red Hat Subscription Management or using Red Hat Satellite.

If you are using Red Hat Gold Image AMIs on AWS, updates are automatically provided to you. Simply run a yum update to get access to all available content.

Why does Red Hat Subscription Management identify virtual systems running on AWS, Microsoft Azure, and Google Compute Engine, but not other Cloud Access CCSPs?

Currently, these CCSPs display metadata that allow us to identify the provider when you register a virtual system with Red Hat Subscription Management. We are working to expand this feature to include more of our Cloud Access CCSPs.


We are experiencing major performance issues on one of our very critical platforms. This prevents the application from running. However, everything was fine on this platform. We wish to have an analysis to determine the root cause.