Ansible Automation Platform self-service automation portal Support Policy
Overview
As part of a Red Hat Ansible Automation Platform (AAP) subscription, customers have access to supported versions of the Ansible Automation Platform self-service automation portal (self-service).
Scope of Support
Red Hat will provide support for the use of Ansible Automation Platform self-service automation portal according to the published Scope of Coverage in Appendix 1 of the Red Hat Enterprise Agreement, which includes the following components and functionality:
- Core functionality: Support is provided for all features and capabilities as described in the official product documentation, including the installation and configuration of self-service portal on supported environments.
- Red Hat Developer Hub (RHDH) base image: AAP self-service automation portal installs with a base RHDH image. This image is only permitted for use with the features and functionality required for the operation of self-service portal. Standalone use of this image is out of compliance. Please refer to the Red Hat Developer Hub (RHDH) acceptable usage section for more information.
- Included Plugins: Red Hat provides support for the self-service plugins that are packaged and delivered with the self-service portal outlined in the self-service plug-ins support status section below.
What is not supported
The following are explicitly outside the scope of support for self-service automation portal:
- Standalone use of RHDH: Using the bundled Red Hat Developer Hub image for any purpose beyond the intended functionality of self-service portal is not supported.
- Third-party or custom plugins: The installation, configuration, or use of any Backstage plugin not explicitly included and enabled in self-service portal is not supported.
- Modification of core components: Any modification to the core self-service components or the underlying RHDH configuration not covered in the self-sevice automation portal documentation self-sevice automation portal documentationis not supported.
- Custom Ansible content: Red Hat does not provide support for the development, debugging, or execution of custom Ansible playbooks, roles, or collections, or Backstage Software Templates created by the user. Please refer to Red Hat Ansible Automation Platform Life Cycle for Ansible Validated Content support information.
Red Hat Developer Hub (RHDH) acceptable usage
The AAP self-service automation portal installs with a base RHDH image and utilizes specific functionality.
- Red Hat supports using RHDH based on the default configuration provided with the AAP self-service automation portal installation.
- Self-service automation portal utilizes certain Red Hat Developer Hub Plugins to deliver functionality. Red Hat supports the use of Red Hat Developer Hub Plugins with self-service portal that is enabled by default as part of the installation. Please refer to the Red Hat Developer Hub Support Policy for plugin-specific support information.
- Red Hat does not support using the RHDH image for standalone use beyond the scope of the AAP self-service automation portal functionality outlined in the self-service automation portal official documentation.
Support for external databases
Self-service portal requires a PostgreSQL database to operate. Database support is based on the environments and versions supported by the underlying Red Hat Developer Hub (RHDH) component. For a detailed list of supported database versions and support scope, please refer to the official Red Hat Developer Hub Support Policy.
Plugins support
Core self-service portal plugins
The following core plugins, which provide the core Ansible-specific functionality, are supported by Red Hat:
ansible-plugin-scaffolder-backend-module-backstage-rhaap-dynamicansible-backstage-plugin-auth-backend-module-rhaap-provider-dynamicansible-backstage-plugin-catalog-backend-module-rhaap-dynamicansible-plugin-backstage-self-service-dynamic
Please refer to the self-service automation portal lifecycle documentation for more information.
