Red Hat Ansible Automation Platform Life Cycle

Overview

As part of a Red Hat Ansible Automation Platform subscription, customers have access to supported versions of on-premise packages, as well as hosted services provided on console.redhat.com. Red Hat provides a published product life cycle for Ansible Automation Platform so that customers and partners can properly plan, deploy, support, and maintain their on-premise automation clusters as well as hosted services that they use as part of the Ansible Automation Platform subscription.

This life cycle encompasses stated time periods for each version of Ansible Automation Platform, which is a logical grouping of many individual product components. The life cycle for each version of Ansible Automation Platform is split into production phases, each identifying the various levels of maintenance over a period of time from the initial release date. While multiple versions of Ansible Automation Platform may be supported at any one time, note that this life cycle applies to each specific version of Ansible Automation Platform and does not apply to (for example) the 1.x or 2.x major version as a whole. That is, semantic versioning rules are not used as part of Ansible Automation Platform releases (but specific contained components may).

Customers are expected to upgrade their Ansible Automation Platform environments to the most current supported version of the product in a timely fashion. Features and bug fixes target only the latest versions of the product, though some allowance may be given for high security risk items.

Ansible Automation Platform on-premises included packages and versions

AAP version Automation controller version Execution Environments Ansible Navigator version Ansible Builder version Private Automation Hub version RHEL-provided PostgreSQL version
2.0 4.0 ee-2.11-minimal, ee-2.11-supported, ee-2.9* TBD 1.0 4.3 12
1.2 3.8 Ansible Engine 2.9 N/A N/A 4.2 10

*The following supported execution environments include versions of Ansible Core RPMs available separately in the Red Hat Customer Portal.

Life Cycle Dates

Ansible Automation Platform Life Cycle

Scope of Coverage

Support will be provided for use according to the published Scope of Coverage in Appendix 1 of the Red Hat Enterprise Agreement.

To encourage the rapid adoption of new technologies while keeping the high standard of stability inherent in Red Hat enterprise product, the product life cycle for Red Hat Ansible Automation Platform is divided into three phases of maintenance, described below.

Production Phases

Life Cycle Phase
Description Full Support Maintenance Support 1 Maintenance Support 2
Qualified critical security fixes Yes Yes Yes
Bug fixes by severity 1 Critical and important severity issues Critical severity issues None
Asynchronous Security Errata (RHSA) Yes Yes Yes
Asynchronous Bug Fix Errata (RHBA)2 Yes Yes No
Select Software Enhancements Yes No No

1. Technical Support depends on the service level included in your Red Hat Ansible Automation Platform subscription agreement.

2. Red Hat may choose, as an intermediate measure, to address serious issues that have an important impact to customer business with a hotfix while a Red Hat Bug Fix Advisory is created and verified.

Full Support Phase

During the Full Support Phase, qualified Critical and Important Security Advisories (RHSAs) and Urgent and selected High Priority Bug Fix Advisories (RHBAs) may be released as they become available. Other errata advisories, such as Red Hat Enhancement Advisories (RHEAs), may be delivered as appropriate.

Maintenance Support 1 Phase

During the Maintenance Support phase, qualified Critical and Important Security errata advisories (RHSAs) and Urgent and Selected High Priority Bug Fix errata advisories (RHBAs) may be released as they become available. Other bug fix (RHBA) and enhancement (RHEA) errata advisories may be released at Red Hat’s discretion, but should not be expected.

Maintenance Support 2 Phase

During the Maintenance Support 2, qualified Critical and Important Security errata advisories (RHSAs) and Urgent and Selected High Priority Bug Fix errata advisories (RHBAs) will likely not be delivered. Ansible Automation Platform releases in Maintenance Support 2 will be technically supported, however, software updates will likely not be provided for these releases.

Supporting Software

If supporting software (for example, PostgreSQL embedded database or the underlying operating system and/or deployment platform) has ended its product life cycle before the end of the Maintenance Support Phase, customers may be required to upgrade to the most recent version of Red Hat Ansible Automation Platform running on a supported component.

For additional clarification, the below provides more detail specific to Red Hat Ansible Automation Platform not provided in the Enterprise Agreement.

Ansible automation controller

Supported Activities Unsupported Activities
Installation Database Replication/Failover, Customer-Provided Database
Upgrades External applications integrated with Tower (i.e. Splunk, Okta, etc)
Backup/Restore Playbook development and debugging
Configuration Custom API integrations
Usage (API and UI) Custom inventory plugins and credentials
Operation Custom configurations

Ansible execution environment container

Supported Activities Unsupported Activities
Installation Modified Collections
Usage via Ansible Navigator Customer-created execution environments not using base supported container images from Red Hat Container Registry
Configuration Playbook development and debugging
Included Collections via Ansible Core component Design
Included Collections developed and supported by Ansible Not included community Collections
Included Certified Collections (passthrough to certified partner via TSAnet) Custom code through scripts, plugins, and modules
Connection, Inventory, Fact Plugins included in Ansible Core component Direct usage of Python or Ansible Runner components

Hosted Service Offerings

At the time of this document updating the following software-as-a-service offerings are available at console.redhat.com, via the Ansible Automation Platform tile for customers who are entitled for access. Un-entitled customers will need to purchase a subscription for the Ansible Automation Platform from Red Hat or partner.

Insights for Ansible

Insights for Ansible is provided as a user interface, and will always be using the latest version that is made available. At this time, there is no stable guaranteed API access for Insights.

Automation Hub

As part of a Red Hat Ansible Automation Platform subscription, customers have access to a supported version of Automation Hub. Red Hat provides a published product lifecycle for Automation Hub so that customers and partners can properly plan, deploy, support, and maintain their private Automation Hub(s) that they use with the Ansible Automation Platform.

This life cycle encompasses stated time periods for each version of Automation Hub, starting with 4.2. The life cycle for each version of Automation Hub is split into production phases, each identifying the various levels of maintenance over a period of time from the initial release date. While multiple versions of Automation Hub will be supported at any one time, note that this lifecycle applies to each specific version of Automation Hub (4.2, 4.3 and so on).

Customers are expected to upgrade their Automation Hub environments to the most current supported version of the product in a timely fashion. Bug fixes and feature-work will target only the latest versions of the product, though some allowance may be given for high security risk items.

Automation Service Catalog

Red Hat will maintain the presentation of the Automation Services Catalog offering. This will include the securing of the service(s) and their dependencies within console.redhat.com. Maintenance and Updates will be delivered by Red Hat to the platform.

Maintenance and Updates Statement for Hosted Services

Glossary

Maintenance - Security and Application Bug fixes.

Updates - Application Feature Enhancements

Red Hat will maintain the presentation of all services within the Ansible Automation Platform offering. This will include the securing of the service(s) and their dependencies within console.redhat.com. Maintenance and Updates will be delivered by Red Hat to the platform.

Service Outages

Red Hat will endeavour with best intentions to have the Hosted services available at all times. Maintenance at times may require the service to become unavailable for a period of time, Red Hat will notify users of any intended outage.