Common User Management Questions

Note:
Only an Organization Administrator can deactivate, reactivate, or create users on an account.


Contents

How do I add a new user to my account?
How do I make an existing user an administrator?
How do I deactivate a user?
The Organization Administrator of our company's account is no longer employed with our company. How do I gain access to that account?
I have a login ID under my company's account, but when I try to access the Subscriptions page on the Customer Portal, I get a message that says I do not have the correct permissions. Why?
I created an account for myself on the Customer Portal, but I cannot see my company's existing subscriptions. What's wrong?
How can I be added to my company's existing account?
When I try to log into the Customer Portal, I get a message that says my login ID is inactive. What happened?


How do I add a new user to my account?

To add a user to your account, follow these instructions: How To Create and Manage Users. You can also invite users to create their own login ID under your account. You can set their access permissions before sending the invitation email.

For information on Users and User Roles, see Managing User Access to the Red Hat Customer Portal and the Red Hat Network Application.

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How do I make an existing user an administrator?

To grant administrator privileges to an existing user on your account, follow these steps:

  1. Log into the Customer Portal
  2. Click the User Management link
  3. Place a check mark next to the individual you want to grant access. Click Edit
  4. Click the Access Permissions tab, and click the box next to Organizational Administrator in the Account Roles section
  5. Click Save. The user now has the new privileges on the account

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How do I deactivate a user?

Follow these steps:

  1. Log into the Customer Portal
  2. Click the User Management link
  3. Place a checkmark next to the individual to deactivate (Note: If the user is an organizational administrator, you have to remove this permission before you can disable the login.)
  4. Click Deactivate

When a login is deactivated, the user no longer has access to the Customer Portal, but the login still exists. The username can be reactivated in the future.

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The Organization Administrator of our company's account is no longer employed with our company. How do I gain access to that account?

If an Organization Administrator has left the company, any of the other Organization Administrators on the account can still manage the account. If the administrator that left was the only administrator on the account, contact Customer Service for assistance.

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I have a login ID under my company's account, but when I try to access the Subscriptions page on the Customer Portal, I get a message that says I do not have the correct permissions. Why?

That message means that the Organization Administrator(s) did not grant your login the necessary permissions to view the account subscriptions or manage the systems on the account. Contact your Organization Administrator and request an update to your permissions. If you do no know who your account administrator is, contact Customer Service.

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I created an account for myself on the Customer Portal, but I cannot see my company's existing subscriptions. What's wrong?

Accounts that are created on the Customer Portal are independent, stand-alone accounts. Creating an account with your company name does not get you access to your company's existing account. To access your company's existing account, that Organization Administrator needs to create a login ID for you. If you are not sure if your company currently has an account or who is the administrator is, contact Customer Service for assistance.

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How can I be added to my company's existing account?

Contact the Organization Administrator of your company's account. If you do not know who the administrator is, contact Customer Service for assistance.

Note: Creating an account on the Customer Portal with your company name does not get you access to an existing account.

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When I try to log into the Customer Portal, I get a message that says my login ID is inactive. What happened?

  • If you are part of a company account, an Organization Administrator from your company probably deactivated your login ID. Contact an Organization Administrator for your company to reactivate the login ID.

  • If you have an individual account, your login ID was probably deactivated because of a long period of inactivity or at your request. Contact Customer Service for assistance.

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