Red Hat OpenStack Platform Life Cycle
Red Hat OpenStack Platform offers the innovation of the OpenStack community project, while also providing the security, stability, and enterprise-readiness of a platform built on Red Hat Enterprise Linux.
Red Hat offers services for each major release of Red Hat OpenStack Platform.
- Red Hat OpenStack Platform 10 offered with 3 years of Production support and the option to purchase an extended lifecycle support (ELS) for 4th and 5th years, divided into sequential phases: Full Support (18 months) and Maintenance Support (18 months) and ELS (24 months)
- Red Hat OpenStack Platform 13 offered with 3 years of Production support and the option to purchase an extended lifecycle support (ELS) for 4th and 5th years, divided into sequential phases: Full Support (18 months) and Maintenance Support (18 months) and ELS (24 months).
- Red Hat OpenStack Platform 15 offered with 1 year of Maintenance Support support.
- Red Hat OpenStack Platform 166 is now offered 4 years of Production support and the option to purchase an extended lifecycle support (ELS) for the final year. In the past it was offered with 3 years of Production support and the option to purchase an extended lifecycle support (ELS) for two additional years for long life releases.
Note: Production support will vary depending on the version starting with Red Hat OpenStack Platform 10.
Red Hat OpenStack Platform is available as its own product offering and as a component delivered as part of the Red Hat Cloud Infrastructure and Red Hat Cloud Suite solution offerings. The above support life cycle for Red Hat OpenStack Platform applies to both the stand-alone product offering and to the component when delivered as a part of the Red Hat Cloud Infrastructure and Red Hat Cloud Suite solution offerings.
For information on the life cycle of Red Hat OpenStack Platform director, please visit this page: Red Hat OpenStack Platform Director Life Cycle
Software changes to Red Hat OpenStack Platform are delivered through individual updates known as errata advisories. These advisories are delivered through the Red Hat Customer Portal or other authorized portals. Errata advisories can be released individually on an as-needed basis or aggregated as a minor release. Errata advisories may contain security fixes (Red Hat Security Advisories or RHSAs), bug fixes (Red Hat Bug Fix Advisories or RHBAs), or feature enhancements (Red Hat Enhancement Advisories or RHEAs). All errata advisories are tested and qualified against the respective, active Red Hat OpenStack Platform major release.
All released errata advisories remain accessible to active subscribers for the entire Red Hat OpenStack Platform life cycle. Within each major release of Red Hat OpenStack Platform, any errata advisory (including one released as part of a minor release) will be applied cumulatively to the latest release of Red Hat OpenStack Platform, including any patch sets.
During the life cycle of a major release, Red Hat makes commercially reasonable eUpcoming Milestones:fforts to maintain binary compatibility for the core runtime environment across all minor releases and errata advisories. If necessary, Red Hat may make exceptions to this compatibility goal for Critical impact security or other significant issues.
NOTE: No components of Red Hat OpenStack Platform are excluded from Extended Life Support phase.
The following table details the subscription services, including support and software maintenance, performed during each phase of the Red Hat OpenStack Platform life cycle:
|Description||Full Support||Maintenance Support||Extended Life Support|
|Access to previously released content through the Red Hat Customer Portal||Yes||Yes||Yes|
|Self help through the Red Hat Customer Portal||Yes||Yes||Yes|
|Security Errata (RHSA)||Yes||Yes||Yes|
|Bug Fix Errata (RHBA)2||Yes||Yes||Select|
|Backporting of new features (potential)3||Yes||No||No|
|New partner additions||Yes||No||No|
|Normal releases||N/A||12 months||N/A|
|Long life releases||First 18 months6||18-36 months6||2+ years6|
1. Technical Support depends on the service level included in your Red Hat OpenStack Platform or Red Hat Cloud Infrastructure subscription agreement.
2. Red Hat may choose, as a temporary measure, to address catastrophic issues with a significant customer business impact with a hotfix while the Red Hat Bug Fix Advisory (RHBA) is being created.
3. Each feature backport will require review from Red Hat Product Management and Engineering prior to commitment
4. Extended Life Support service subscription is valid only for existing infrastructure and does not cover new installations of the product. 5. At the end of Full Support, or 90 days after the latest major release of Red Hat OpenStack Platform, whichever is later, Red Hat will stop processing certification requests made against the previous release. Any certification request made after this time should be aligned with the latest version of Red Hat Openstack Platform.
6. Starting with Red Hat OpenStack Platform 16, The Full Support phase will be 6 months, and the Maintenance Phase will align with the appropriate minor version of RHEL 8, including both its EUS and TUS phases. ELS will extend for the final 12 months of the RHOSP release
During the Production Phase, qualified Critical and Important Security Advisories (RHSAs) and urgent and selected High Priority Bug Fix Advisories (RHBAs) may be released as they become available. Other errata advisories may be delivered as appropriate.
If available, select enhanced software functionality may be provided at the discretion of Red Hat.
Maintenance releases will also include available and qualified errata advisories (RHSAs, RHBAs, and RHEAs). Maintenance releases are cumulative and include the contents of previously released updates. The focus for minor releases during this phase lies on resolving defects of medium or higher priority.
In addition, and only during Full Support:
- Customers and Partners have the ability to request new features which are introduced upstream to be selectively backported, pending the review of Red Hat Product Management and Engineering, until the end of this phase
- The installer components may be updated until the end of this phase
- Partner may introduce new plugins to be certified with the version until the end of this phase
Same as Full Support, excluding:
- introduction of new features through backports
- introduction of additional partner plugins
Extended Lifecycle Support (ELS):
Same as Maintenance Support, with a change of:
- Select Bug Fix Errata (RHBA) only.
- Qualified Critical and Important Security Advisories (RHSAs) only.
- Valid for existing environments only. Cannot be applied to new installations of the product on hardware or in combination with technologies which have not been certified with the version of the product, or its underlying RHEL components, as they were at the end of Maintenance Support.
- It is required to have the valid ELS subscriptions to receive support from Red Hat.
For more information on Red Hat OpenStack Platform Extended Lifecycle Support refer to the Frequently Asked Questions document .
Deployment Tool Support Policy
Starting on June 27, 2018, Red Hat OpenStack Platform director is the required deployment tool for every new installation of Red Hat OpenStack Platform to receive full support for a Red Hat OpenStack Platform environment.
This policy does not apply retroactively to existing deployments.
In case of any queries with regards to alternative deployment tools usage please contact Red Hat Support.
Red Hat OpenStack Platform director
Our official deployment and management tool is part of Red Hat OpenStack Platform release and therefore it has same support criteria as the core product.
For detailed information relating to the Red Hat Openstack Platform director, see the Red Hat OpenStack Platform Director Life Cycle support policy page.
Previously released Red Hat OpenStack Platform installers
Any installers which were released before Red Hat OpenStack Platform director became the official deployment and management tool (version 7) are no longer supported (end of life).
Red Hat OpenStack Platform Upgrade Policy
The Fast Forward upgrade between OSP10 to 13 is a supported in-place procedure. For other long-life release upgrades in-place, Red Hat will provide a framework for performing the upgrade that will follow a different approach to the Fast Forward upgrade previously released because it includes a major operating system upgrade (RHEL 7 to RHEL 8).
Customers who wish to take advantage of the long-life option, will have both in-place upgrade as well as parallel migration options.
For in-place OSP 10 to 13 upgrades, Red Hat released the support of a Fast Forward upgrade. For upgrades between 13 and 16.1 releases, Red Hat will release a framework for performing the upgrade with the RHOSP 16.1 release. The tooling will only support in-place upgrades between the latest maintenance versions of OSP13 and OSP16.1
For a parallel migration with minimal additional hardware (currently estimated as 1 undercloud node, 3 controller nodes, and 2 compute nodes), Red Hat will provide additional tooling to support such migrations. Note that some outage will be required for the cloud workloads being migrated.
Tooling for migration from long-life to long-life release will be available with the Red Hat OpenStack Platform 16.1 release. The use of the tooling prior to this time will be unsupported and will be at your own risk.
Life Cycle Dates
Red Hat OpenStack Platform and Underlying System Version Support
The following section outlines the versions of the Red Hat OpenStack Platform, Red Hat Enterprise Linux and Red Hat Enterprise Virtualization Hypervisor module (qemu-kvm-rhev) alignment.
Red Hat Enterprise Linux Version Support
Each Red Hat OpenStack Platform version 1 supports only one major release version of Red Hat Enterprise Linux with all their minor version update releases. As such while you may continue to use existing versions, you must update to the latest version of Red Hat Enterprise Linux minor release to continue to consume new bug fix and security errata.
New deployments of the latest Red Hat OpenStack Platform bits need to be based on top of the latest Red Hat Enterprise Linux minor release of given major supported version.
Red Hat Virtualization Hypervisor Version Support
Red Hat Virtualization Hypervisor versioning is aligned with the Red Hat Enterprise Linux version that it is based on. When a new Red Hat Enterprise Linux minor version update is released then the aligned Red Hat Virtualization Hypervisor build supersedes the previous versions.
Since the versioning is aligned, Red Hat Virtualization Hypervisor version support applies the same requirements as explained in the Red Hat Enterprise Linux Version Support section.
The Red Hat Virtualization Hypervisor is not available via the Red Hat Enterprise Linux Extended Update Support (EUS) offering.
|Red Hat OpenStack Platform Versions||Initial Red Hat Enterprise Linux Versions Support||Initial Red Hat Virtualization Hypervisor Versions Support|
NOTE: Red Hat OpenStack Platform does not offer Extended Update Support (see https://access.redhat.com/support/policy/updates/errata for details). Red Hat Support could request to update to the latest version of the software.
Red Hat Openstack Platform Support Policies
View more details regarding Red Hat OpenStack Platform Support Policies.
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