Red Hat OpenShift Container Platform Life Cycle Policy
Contents
Overview
Red Hat provides a published product life cycle for Red Hat OpenShift Container Platform (“OpenShift” or “OCP”), in order for customers and partners to effectively plan, deploy, and support their infrastructure. Red Hat publishes this life cycle in an effort to provide as much transparency as possible and may make exceptions from these policies as conflicts may arise.
Red Hat OpenShift container platform v4 provides a time-delineated, phased life cycle, where in at least 4 minor versions can be supported at any time. The time period of support is fixed from the point of minor version release and offers varying levels of support and maintenance. Red Hat aims to forecast releases at a 4 month cadence, providing customers ample opportunity to plan.
All released errata will remain accessible to active subscribers across the entire life cycle.
Life Cycle Phases
Full Support
This phase begins at the GA/release of the minor version and ends after a 6 month period OR 90 days after the GA of the superseding minor release, whichever is later.
Full support is provided according to the published Scope of Coverage and Service Level Agreement. Likewise, Development Support is provided according to the published Scope of Coverage and Service Level Agreement.
During the Full Support Phase, qualified Critical and Important Security Advisories (RHSAs) will be released as they become available. Urgent and Selected High Priority Bug Fix Advisories (RHBAs) will be released as they become available; all other available fix and qualified patches may be released via periodic updates. In order to receive security and bug fixes, customers are expected to upgrade their OpenShift environment to the most current supported micro (4.x.z) version.
Maintenance Support
This phase commences after the Full Support phase for the respective minor version and ends at 18 months after GA.
During the Maintenance Support phase, qualified Critical and Important Security Advisories (RHSAs) will be released as they become available. Urgent and Selected High Priority Bug Fix Advisories (RHBAs) may be released as they become available. Other Bug Fix (and Enhancement (RHEA) Advisories may be released at Red Hat’s discretion, but should not be expected.
At the end of the maintenance support phase, software and documentation will continue to be available to customers however no technical support will be provided except assistance to upgrade to a supported version. Full functionality of an OpenShift cluster(s) may require access to hosted services provided by Red Hat, the availability of these services cannot be guaranteed for unmaintained and unsupported versions of OpenShift.
Extended Update Support Add-Ons
Red Hat denotes even numbered minor releases (eg 4.12, 4.14, 4.16) as Extended Update Support (EUS) releases.
Extended Update Support Add-On - Long-Life Offering - Additional Term 1
Red Hat offers an optional six months of OpenShift Extended Update Support Add-On - Long-Life Offering - Additional Term 1 for all EUS denoted releases (footnote [11]). The Extended Update Support Add-On - Term 1 phase will follow the maintenance phase for the given release.
OpenShift Container Platform Extended Update Support - Long Life Add-on - Additional Term 1 Subscriptions provide technical support, backports of Critical and Important impact security updates and urgent-priority bug fixes for a predefined set of minor releases of Red Hat OpenShift for an additional year, allowing for stable production environments for mission-critical applications.
Extended Update Support - Long Life Add-on - Additional Term 1 is included with all Premium subscriptions and available as an optional add-on to Standard subscriptions for OpenShift Virtualization Engine, Red Hat OpenShift Kubernetes Engine, Red Hat OpenShift Container Platform, and Red Hat OpenShift Platform Plus.
Extended Update Support Add-On - Long-Life Offering - Additional Term 2
Red Hat offers an optional twelve months of Extended Update Support denoted as, Extended Update Support Add-On - Long-Life Offering -Additional Term 2, which commences at the end of the Extended Update Support Add-On - Long-Life Offering - Additional Term 1 phase for EUS releases.
Support through the Extended Update Support Add-On - Long-Life Offering - Additional Term 2 is an optional Add-On subscription available to Red Hat OpenShift customers.
Extended Update Support Add-On - Long-Life Offering - Additional Term 2 Subscriptions provide technical support, backports of Critical and Important impact security updates and urgent-priority bug fixes for platform-aligned Operators included in OpenShift Virtualization Engine, OpenShift Kubernetes Engine, as well as select OpenShift Container Platform or OpenShift Platform Plus Operators denoted on the Operator Life Cycle page. Extended Update Support Add-On - Long-Life Offering - Additional Term 2 Subscriptions inherit the Support Service Level Agreement (Standard or Premium) from the base product subscription.
The combination of Extended Update Support - Long Life Add-On - Additional Term 1 and Extended Update Support Long Life Add-on - Additional Term 2 (footnote [11]) enables customers to remain with the same release of Red Hat OpenShift for a total of 36 months, allowing for stable production environments for mission-critical applications.
Extended Update Support Add-On - Long-Life Offering - Additional Term 3
Red Hat offers an optional twelve months of Extended Update Support denoted as, Extended Update Support Add-On - Long-Life Offering -Additional Term 3, which commences at the end of the Extended Update Support Add-On - Long-Life Offering - Additional Term 2 phase for EUS releases.
Support through the Extended Update Support Add-On - Long-Life Offering - Additional Term 3 is an optional Add-On subscription available to Red Hat OpenShift customers.
Extended Update Support Add-On - Long-Life Offering - Additional Term 3 Subscriptions provide technical support, backports of Critical and Important impact security updates and urgent-priority bug fixes for platform-aligned Operators included in OpenShift Virtualization Engine, OpenShift Kubernetes Engine, as well as select OpenShift Container Platform or OpenShift Platform Plus Operators denoted on the Operator Life Cycle page. Extended Update Support Add-On - Long-Life Offering - Additional Term 3 Subscriptions inherit the Support Service Level Agreement (Standard or Premium) from the base product subscription.
The combination of Extended Update Support - Long Life Add-On - Additional Term 1, Extended Update Support Long Life Add-on - Additional Term 2, and Extended Update Support Long Life Add-on - Additional Term 3 (footnote [11]) enables customers to remain with the same release of Red Hat OpenShift for a total of 48 months.
Life Cycle Dates
For a historical reference of life cycle dates/phases please see the Red Hat Product Life Cycles for OpenShift
.Layered and Dependant Components
RHEL CoreOS
RHEL CoreOS is a component of OpenShift 4 and is maintained per the OpenShift life cycle. Each release of OpenShift includes a corresponding stream of RHEL CoreOS.[8]
Layered Offering On OpenShift
OpenShift Container Platform provides a variety of runtimes and application frameworks (provided directly from Red Hat) or our partners. All of the layered content or container offerings provided by Red Hat, our partners and/or third party providers maintain an independent lifecycle from OpenShift. As a result, it is important that you check with the content providers to see how that content is tested, certified and supported on the particular version of OpenShift you are running.
For Red Hat provided products or offerings we maintain this lifecycle and testing information in the following locations:
| Software Classification | Provided Tools/Functionality | Life Cycle / Tested Configuration Links |
|---|---|---|
| Red Hat OpenShift Operators | - | https://access.redhat.com/support/policy/updates/openshift_operators |
| Red Hat Software Collections | PHP, Perl, Python, Ruby, node.JS, Postgres, MySQL, MongoDB | https://access.redhat.com/support/policy/updates/rhscl |
| JBoss Products Add-ons | EAP, EWS/JWS, Fuse, AMQ, BRMS, Data Grid | https://access.redhat.com/support/policy/updates/jboss_notes and https://access.redhat.com/articles/5115291 |
Footnotes
- Red Hat can choose to address critical or important bug fixes upon request, with significant business impact for the customer through a hot fix, as a temporary measure while the bug fix patch is being created.
- The latest Major and Minor releases are the primary source for software enhancements. Roll-ups, updates, and patches are specifically reserved for bug fixes.
- Latest security update information available at: https://access.redhat.com/site/security/updates/
- Red Hat provides Critical impact security fixes and selected urgent-priority bug fixes, if and when available.
- Scope of coverage available at: https://access.redhat.com/support/offerings/production/soc/
- Service level agreements available at: https://access.redhat.com/support/offerings/production/sla
- RHEL CoreOS version information available on the Tested Configurations Matrix: https://access.redhat.com/articles/4128421
- Historical EUS life cycle information is available on the Extended Update Support (EUS) Overview page
- Technology Preview: https://access.redhat.com/support/offerings/techpreview
- Third-Party Support: https://access.redhat.com/third-party-software-support
- The OCP 4.12 Extended Update Support Add-on Term 1, Term 2, and Term 3 are only available on the x86_64 architecture. Commencing with OCP 4.14 the Extended Update Support Add-on Term 1 and Term 2 includes support across all supported architectures.