OpenShift Enterprise Life Cycle

Overview

Red Hat offers services for each major release of OpenShift Enterprise with designated life cycle phases.

OpenShift Enterprise is Red Hat's supported Platform-as-a-Service (PaaS) product that is designed to be installed on-premise within customer datacenters or private, public, or hybrid clouds. OpenShift Online is Red Hat's public PaaS designed for organizations seeking a hosted cloud solution. OpenShift Enterprise is generally available.

Details

Software support will be provided according to the published Scope of Coverage for OpenShift Enterprise. Support will be provided for a period of up to two years following the initial release of a major version of the product. This two-year software life cycle is outlined below.

  Life Cycle Phase
Description Production 1 (Two Years)
Access to previously released content through the Red Hat Customer Portal Yes
Self help through the Red Hat Customer Portal Yes
Technical Support1 Unlimited
Asynchronous Security Errata (RHSA) Yes
Asynchronous Bug Fix Errata (RHBA)2 Yes
Minor Releases Yes
Software Enhancements Yes

1. Technical Support depends on the service level included in your OpenShift subscription agreement.
2. Red Hat may choose, as an intermediate measure, to address serious issues that have an important impact to customer business with a hotfix while a Red Hat Bug Fix Advisory is created and verified.

Production 1 Phase:

During the Production 1 Phase, qualified Critical and Important Security Advisories (RHSAs) and Urgent and selected High Priority Bug Fix Advisories (RHBAs) may be released as they become available. Other errata advisories, such as Red Hat Enhancement Advisories (RHEAs), may be delivered as appropriate.

For any minor release made available during this phase, the available and qualified errata advisories (RHSAs, RHBAs, and RHEAs) will be cumulatively included with the contents of previously released product updates.

Supporting Software

If supporting software (for example the underlying Red Hat Enterprise Linux operating system) has ended its product life cycle before the end of the Production 1 Phase, customers may be required to upgrade to the most recent version of OpenShift Enterprise running on a supported component.

Life Cycle Dates

OpenShift Enterprise 1

General Availability: November 27, 2012
Production 1 Phase: November 27, 2012 — November 27, 2014

OpenShift Enterprise 2

General Availability: December 10, 2013
Production 1 Phase: December 2013 — December 31, 2016