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Production Support Scope of Coverage

Production Support Scope of Coverage

If we ship it, we...

Support

  • Installation
  • Usage
  • Configuration
  • Diagnosis
  • Bug reports (dependent on product life cycle)
  • Bug fixes1
  • Red Hat Extras channel4

Do not support

  • Modified RPMs
  • Third-party software/drivers and uncertified hardware/hypervisors
  • Community projects upon which enterprise releases are based
  • Code development
  • System and network design2
  • Implementation and development of security rules and policies2
  • Red Hat Supplementary / Optional channels34
  • Technology preview features3
  • Packages included to satisfy dependencies or "incidental inclusions" when deployed as standalone items3
  1. Red Hat will support bug fixes for packages included in support of core functionality.
  2. Add-on services are available for these exceptions. Ask your Red Hat sales representative for more information.
  3. Scope of coverage details.
  4. For specific support information regarding individual channels please reference https://access.redhat.com/articles/rhel-top-support-policies