Third-party components include: software, drivers, hardware, hypervisors, and guest operating systems
The value of the Red Hat Ecosystem
Our customers realize the best support experience when using only components from our robust ecosystem of supported enterprise hardware, software, and cloud and service providers. Using Red Hat software with un-supported components introduces significant risk to your environment and can make problems difficult to diagnose.
For additional information on the strength, value, and protections of Red Hat’s ecosystem and certification programs see the Red Hat Subscription Value page and visit the Red Hat Ecosystem Catalog to view certified and supported third party components.
Red Hat Support Policy regarding third-party components
When Red Hat suspects that the third-party component is involved in the issue:
If the third-party component IS NOT supported, as indicated in the Red Hat Ecosystem Catalog, customers will be asked to reproduce the issue on a supported component in order to bring the issue back into a supported state.
If the third-party component IS NOT supported, as indicated in the Red Hat Ecosystem Catalog, and the customer is unable to reproduce the issue on a supported component, the customer will be directed to the third party.
The following table provides a quick summary of our support policy for third-party components.
|Scenario||Component Support Status||Red Hat Support Involvement|
|Third-party component IS NOT part of the reported issue||Not Applicable, as no implications determined due to any third-party component.||Red Hat will address the issue as per standard support policy and SLA.|
|Third-party component IS identified to be part of the reported issue.||Third-party component IS supported by Red Hat as indicated in the Red Hat Ecosystem Catalog||Red Hat will address the issue as per standard support policy and SLA and collaborate as needed with our ecosystem partners. ||
|Third-party component IS NOT supported, as indicated in the Red Hat Ecosystem Catalog||Red Hat will ask the customer to reproduce the issue using a supported platform / component. For further help on the issue, the customer will be directed to the third party.|