Base Support Terms of Service
| Base | |
|---|---|
| Hours of coverage | Standard business hours2 |
| Support channel | Web and phone |
| Number of cases | Unlimited |
| Response Times | Initial and ongoing response |
| Severity 1 | Note 1 |
| Severity 2 | Note 1 |
| Severity 3 | Note 1 |
| Severity 4 | 5 business days |
Note 1: All incidents for base support are classified as Severity 4.
