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Contacting Technical Support

Save time. Open your support case here on the Customer Portal.

Please note that all products are supported in English. Some are also supported in the additional languages listed below.

Premium subscribers with Severity 1 or 2 issues who require support outside of local business hours should call their regional center as listed.

United States and Canada

English

9 a.m. to 6 p.m. Mon-Fri (local time)

Toll-free:
888-GO-REDHAT
(888-467-3342)
Other:
+1 919 301 3003

Latin America

English, Spanish

9 a.m. to 6 p.m. Mon-Fri (local time)

Argentina:
0800-222-7294
Bolivia:
800-100-377
Chile:
800-56-2626
Colombia:
01800-700-1664
Costa Rica:
0800-054-2046
Ecuador:
1800-010-125
Guatemala:
1800-300-0073
Mexico:
01800-123-1661
Panama:
00800-054-0402
Paraguay:
00980-0542-0024
Peru:
0800-52-410
Puerto Rico:
1866-677-2402
Uruguay:
000-4054-353
Venezuela:
0800-100-5602
Other:
+54 11 4329-7398

Brazil

English, Portuguese

9 a.m. to 6 p.m. Mon-Fri (local time)

Toll-free:
0800-602-5222
Other:
+55 11 3529 6006

Northern and Western Europe

English, French, German, Italian, Spanish

9 a.m. to 5 p.m. Mon-Fri (local time)

International toll-free:

(From Belgium, Denmark, Finland, France, Germany, Luxembourg, The Netherlands, Norway, Italy, Spain, Sweden, Switzerland, UK)

Toll-free:
+800-GO-REDHAT
(00800 4673 3428)

Local toll-free:

France:
0800 914 729
Italy:
800 876 846
Spain:
900 991 843
Turkey:
00800 4488 29883
UK:
0800 018 5548

Other countries:

(Or when toll-free is not available)

English:
+44 1252 362 710
French:
+44 1252 362 711
German:
+44 1252 362 713
Italian:
+44 1252 362 725
Spanish:
+44 1252 362 728

Africa

English, French, German, Italian, Spanish

9 a.m. to 5 p.m. Mon-Fri (local time)

International toll-free:

(From South Africa)

Toll-free:
+800-GO-REDHAT
(00800 4673 3428)

Local toll-free:

South Africa:
0800 991 536

Other countries:

(Or when toll-free is not available)

English:
+44 1252 362 710
French:
+44 1252 362 711
German:
+44 1252 362 713
Italian:
+44 1252 362 725
Spanish:
+44 1252 362 728

Eastern Europe and Russia

English, Russian

9 a.m. to 6 p.m. Mon-Fri (local time)

International toll-free:

(From Czech Republic, Hungary, Poland, Russia, and Slovakia)

Toll-free:
+800-GO-REDHAT
(00800 4673 3428)
Russia (landline):
880 0555 2788
Russia (mobile):
780 0555 2788

Local toll numbers

Czech Republic:
+420 239 016 847
Russia:
+7 499 951 13 24

International toll numbers:

(All other countries)

English:
+44 1252 362 710
Russian:
+7 499 951 13 24

Middle East

English, Arabic, French

9 a.m. to 5 p.m. Sat-Thu (local time)

Egypt:
0800 0000563
Saudi Arabia:
800 8445141
U.A.E.:
800 04415146
Other:
+971 4425 7200

India, Sri Lanka, Bangladesh, and Pakistan

English

9 a.m. to 6 p.m. Mon-Fri (local time)

For customers in India:

Toll-free:
1-800-407-733428

For customers outside India:

Toll:
+91 - 20 - 30467490

Out of business hours:

Toll-free:
000-800-440-1708

North Asia-Pacific

English, Mandarin, Cantonese, Japanese, Korean

9 a.m. to 5 p.m. Mon-Fri (local time)

China:
800 810-2100
(Option 2)
China Mobile:
400 890 2100
(Option 2)
China (English):
400 890 1110
Hong Kong:
800 901 222
Taiwan:
00801 861036
Japan:
0120 266 668
Japan (English):
0120 655 103
Korea:
080 081 0880

South Asia-Pacific

English

9 a.m. to 5 p.m. Mon-Fri (local time)

Australia:
1800 888 297
Indonesia:
00180 306 12023
Malaysia:
1 800 804 523
New Zealand:
0800 441 734
Philippines:
1 800 1612 0173
Singapore:
800 6161 771
Thailand:
001800 612 1045
Other:
+61 7 3514 8160

Click on the map regions for contact information in your area.

You can download a PDF of this information here.