Create and manage other users

Organization administrators play a crucial role in Red Hat account management. This is the highest permission level with full access to content and features and is the only role that can manage users and control user access and permissions on an account. An account may have multiple organization administrators.

If you are an organization administrator

1. Select your avatar (in the top corner of your screen).
2. Select User management.

Adding users

To add a user or users, select Add new user and complete the profile for the person you would like to add to your account. Pay particular attention to the Customer Portal access permissions section of the profile. That is where you will grant users the ability to download software, open support cases, and more. If you grant a user organization administrator permissions, that individual will receive the highest permission level with full access to content and features.

New users will receive an email prompting them to confirm their new login and create a password.

Be sure to save your changes before returning to the user list.

From the User list, you will be able to see all users added to your organization's account. As an organization administrator, you can edit user profiles or deactivate user permissions at any time. You can also filter by active or inactive users.

Adding multiple users

To batch add users to your account, visit the Invite new users page. Here you can invite users to create their own Red Hat login within your organization by sending each user an email with a unique invitation link. Your e-mail address will be included in the invite as a point of contact.

You can invite up to 50 users at once using this method, but every user you invite from the same batch will be granted the same level of permissions.

Create and manage users

Granting user access on Red Hat Hybrid Cloud Console 

Red Hat Hybrid Cloud Console hosts various services that help customers manage their products and subscriptions. As an organization administrator, you can configure the User Access feature to grant user access to these services.

The User Access administrator role is a special role that only the organization administrator can assign. This role allows users who are not organization administrators to manage User Access on Console.

Learn how to set up User Access permissions on Console

Setting up organizational two-factor authentication

The organization administrator for an account can enable organization-wide two-factor authentication. When enabled, all users on that account must use two-factor authentication for authentication when they log in. Two-factor authentication adds an additional layer of security to the login process. In addition to a Red Hat login and a strong password, a one-time code is required to complete the login action.

Follow this procedure to enable two-factor authentication for your organization:

1. Log in to Red Hat Hybrid Cloud Console
2. From the home page, select ⚙ (Settings).
3. Select Identity & Access Management.
4. Select Authentication Factors.
5. Check Enable two-factor authentication for your organization.
6. Select Save.

Set up organizational two-factor authentication