Red Hat Enterprise Linux AI Support Policy

Purpose

This document describes how Red Hat provides support for components of Red Hat Enterprise Linux AI (RHEL AI). Support of individual components is limited to use of RHEL AI via the RHEL AI user interface (UI), command line interface (CLI), and application programming interface (API) when deployed via the provided RHEL AI images. We do not support direct use of individual components. Additional software installed by the customer is unsupported as described in the Red Hat support policy on third party software. Specific technologies shipped with RHEL AI are:

  • Granite: an open source, Apache 2 licensed foundation model from IBM.
  • RHEL Image Mode (bootc): RHEL AI is distributed as a “bootable container” image. These RHEL AI appliance images are provisioned via a kickstart enabled installer (downloaded as an iso, raw, or qcow2 image) onto bare metal or cloud instances.
  • vLLM: A high-throughput and memory-efficient inference and serving engine for LLMs, based on PyTorch.
  • GPU Enablement: Drivers and packages to provide GPU based acceleration.

Granite

Only the models listed in the official product documentation are supported. Depending on the release version, some models may be released as Technology Preview. Please see RHEL AI documentation for supported models for your version. Granite models are open source with support via typical support paths at access.redhat.com. Use of other models, specifically non-generative chat models, is not supported.

Image Mode for RHEL

Image mode is supported under GA terms. The Red Hat Container Support Policy outlines policy specific to containers.

vLLM

vLLM components provided with RHEL AI are supported only when used by the RHEL AI provided UI, CLI, and API.

Support is via typical support paths at access.redhat.com.

GPU Enablement

These packages are distributed by Red Hat in the RHEL AI images. GPU enablement packages provided with RHEL AI are supported only when used by the RHEL AI provided UI, CLI, and API. Support is via the typical support through access.redhat.com. Red Hat will engage vendors as needed for additional support of these packages. Example GPU enablement packages include the drivers, cuda, etc.

**Additional details can be found on page 11 of the Software and Support Subscriptions Appendix