Red Hat Service Interconnect

Overview

Red Hat provides a published product life cycle for Red Hat Service Interconnect (RHSI), in order for customers and partners to effectively plan, deploy, and support their infrastructure. Red Hat publishes this life cycle in an effort to provide as much transparency as possible and may make exceptions from these policies as conflicts may arise.

RHSI provides a time-delineated, phased life cycle, wherein at least 3 minor versions can be supported at any time. The time period of support is fixed from the point of minor version release and offers varying levels of support and maintenance. Red Hat aims to forecast releases at a 6 month cadence, providing customers ample opportunity to plan.

All minor version releases have a full support phase. Every other minor version release has an additional maintenance support phase. Note that there are sometimes version number gaps arising from community version releases that have no product version release.

Service Interconnnect

Full Support Phase

This phase begins at the release of the minor version and ends after a 12 month period.

Full support is provided according to the published Scope of Coverage and Service Level Agreement. Likewise, Development Support is provided according to the published Scope of Coverage and Service Level Agreement.

During the full support phase, qualified Critical and Important Security Advisories (RHSAs) and Urgent and Selected High Priority Bug Fix Advisories (RHBAs) will be released as they become available. All other available fix and qualified patches may be released via periodic updates. In order to receive security and bug fixes, customers are expected to upgrade their RHSI environment to the most current supported micro (x.y.Z) version.

Maintenance Support Phase

This phase commences after the full support phase for the respective minor version and ends at 24 months after release.

During the maintenance support phase, qualified Critical and Important Security Advisories (RHSAs) and Urgent and Selected High Priority Bug Fix Advisories (RHBAs) may be released as they become available. Other Bug Fix and Enhancement (RHEA) Advisories may be released at Red Hat’s discretion, but should not be expected.

At the end of the maintenance support phase, software and documentation will continue to be available to customers, but no technical support will be provided except assistance to upgrade to a supported version.