Red Hat Cloud Solutions Life Cycle

Overview

The Red Hat Cloud Solutions products are integrated bundles of two or more Red Hat products. For example, the Red Hat Hybrid Infrastructure-as-a-Service (IaaS) Solution is a bundle of the following three Red Hat products:

• Red Hat CloudForms
• Red Hat Enterprise Linux
• Red Hat Enterprise Virtualization

Red Hat offers services for each major release of a Red Hat Cloud Solutions product throughout a life cycle phase called Full Support. Red Hat also specifies the versions of the bundled products that have been tested together and are fully supported by Red Hat when used together to build an Open Hybrid Cloud during the Full Support phase. For example, Red Hat only provides support for Open Hybrid Clouds created with Red Hat Hybrid IaaS Solution 1.0 during its Full Support phase when the following bundled product versions are used together:

• Red Hat CloudForms 1.x
• Red Hat Enterprise Linux 5.x or 6.x
• Red Hat Enterprise Virtualization 3.x

Continuing the example, Red Hat would not support a customer who used the following combination of products (Red Hat Enterprise Virtualization 2.x is not part of the supported combination):

• Red Hat CloudForms 1.x
• Red Hat Enterprise Linux 5.x
• Red Hat Enterprise Virtualization 2.x

Details

Because the Red Hat Cloud Solutions are a bundle of two or more products, the following matrix shows the combinations of the bundled products that are supported when used together to build an Open Hybrid Cloud during the defined Full Support phase. A supported combination means that Red Hat has tested this combination and fully supports it. If you don’t find the particular combination you are thinking of using below, it may work, but it is not supported by Red Hat and you will be deploying your Open Hybrid Cloud at your own risk.

Software support will be provided according to the published Scope of Coverage for any of the Red Hat Cloud Solutions or its constituent parts. Support will be provided for a period of up to two years following the initial release of a major version of the product. Support and maintenance provided during this two-year life cycle is outlined below:

1. Technical Support depends on the service level included in your Red Hat Cloud Solutions subscription agreement.
2. Red Hat may choose, as an intermediate measure, to address serious issues that have an important impact to customer business with a hotfix while a Red Hat Bug Fix Advisory is created and verified.