Cloud.redhat.com Life Cycle

Overview

Applications at cloud.redhat.com are Software-as-a-Service (SaaS) products, providing customers with prescriptive analytics and applications to manage Red Hat environments. Because the applications are hosted and managed by Red Hat, there is no infrastructure that a customer needs to deploy, other than the installation of a client. All data shown via a user interface are hosted by Red Hat and a user will always be using the latest software version that is made available.

Cloud.redhat.com Beta Environment Access

Any user interacting with the applications hosted on cloud.redhat.com including Red Hat Insights has the optional opportunity to test out in development branches of our SaaS products via the “Beta Environment”. This environment will allow customers to interact with new functionality actively being developed, iterations on existing functionality, or participate in public betas for upcoming applications. Since this is an active development environment, this should be treated as “Beta” pre-release software which may impact the availability, stability, data, or performance of its use and bugs may be encountered.

Red Hat Support for use in this environment is limited to Feedback Only as the purpose of this environment is to make it available for testing only and to solicit feedback from our users. Any cases opened will be treated as Severity 4 and limited to RFEs or general bug awareness; if you are interested in receiving full support, the beta environment should not be used.

You may access this optional beta environment at any time by visiting https://cloud.redhat.com/beta or if you wish to switch back to the fully supported environment you may do so by visiting https://cloud.redhat.com.

Errata Policy

Red Hat will push defect resolutions for applications and the cloud.redhat.com platform to production as they become available. Most fixes should not result in any downtime or outage. Working in a Continuously Integrated / Continuous Delivery (CI/CD) model allows Red Hat to rapidly respond to issues.

Current outage status can be found at status.redhat.com.

Critical and urgent fixes will be applied as quickly as possible, providing customers as much notification as possible without lengthening any period of impact.

Remediations

Automated remediations provided by services running on cloud.redhat.com platform are based on Ansible technology, and as such, they follow the lifecycle of Ansible Engine. Only those versions of Ansible that are in an active (or extended) lifecycle are supported to run automated remediations. To get the information on currently supported versions of Ansible Engine, please visit the Red Hat Ansible Engine Life Cycle page.