Red Hat Certificate System Errata-Support Policy

Overview

Red Hat has established fixed life cycles for Red Hat Certificate System that will allow customers and partners to plan their resources and implementations accordingly.

Red Hat Certificate System will be supported via errata service packs. These service packs will contain security, bug fix, and limited enhancement errata that have qualified on the appropriate Red Hat Certificate System release and architecture. Security errata will be released independent of the service packs.

Details

Red Hat will provide errata maintenance for Red Hat Certificate System for a period of five years from initial release (general availability). To encourage rapid adoption of new enterprise hardware and software yet retain the high stability inherit in Red Hat's enterprise products, the five-year period is divided into two phases of maintenance.

Timeline

This table summarizes the two support phases after general availability (GA) of a major release.

Support phase

Years after GA

Support provided

Phase 1

0–3 years

Full Support (refer to Scope of Coverage)

Phase 2

3–5 years

Maintenance only (security errata and mission-critical bug fixes)

Phase 1: Full support

Start date: General availability
End date: Three years from general availability date
Description: During the Full Support phase, qualified Critical and Important Security Advisories (RHSAs) and Urgent and selected High Priority Bug Fix Advisories (RHBAs) may be released as they become available. Other errata advisories, such as Red Hat Enhancement Advisories (RHEAs), may be delivered as appropriate.

For any minor release made available during this phase, the available and qualified errata advisories (RHSAs, RHBAs, and RHEAs) will be cumulatively included with the contents of previously released product updates.

Red Hat may choose, as an intermediate measure, to address serious issues that have an important impact to customer business with a hotfix while a Red Hat Bug Fix Advisory is created and verified.

Customers are required to upgrade to the most recent version of Red Hat Certificate System to get security and bug fixes.

Phase 2: Maintenance

Start date: Three years from general availability (end of full support)
End date: Two years from end of full support (five years from general availability)
Description: During the maintenance phase, only security errata and select mission-critical bug fixes will be released for Red Hat Certificate System.

Red Hat Certificate System 9

General availability: September 02, 2015
Full support (including hardware updates): September 02, 2015 – September 02, 2018
Maintenance support: September 02, 2018 – September 02, 2020

Red Hat Certificate System 8

General availability: July 22, 2009
Full support (including hardware updates): July 22, 2009 – July 21, 2014
Maintenance support: July 22, 2014 – July 03, 2017

Red Hat Certificate System 7.3

General availability: May 11, 2007
Full support (including hardware updates): May 11, 2007 – May 10, 2010
Maintenance support: May 11, 2010 – May 10, 2012

Red Hat Certificate System 7.2

General availability: Oct 30, 2006
Full support (including hardware updates): Oct 30, 2006 – Oct 29, 2009
Maintenance support: Oct 30, 2009 – Oct 29, 2011