Technical Support Contact Schedules

These schedules define the number of support contacts for production-related issues, per customer account.

Red Hat JBoss Middleware Production Support Contact Schedule

Number of Standard and Premium Software Subscriptions (excluding Red Hat JBoss Subscriptions)Number of Cores included in Red Hat JBoss Software SubscriptionsSupport Contacts
1 to 501 to 322
51 to 10033 to 644
101 to 25065 to 966
251 to 50097 to 1288
501 to 1000129 to 16010
1001 and over161 to 19212

Red Hat Enterprise Linux Production Support Contact Schedule

Number of SubscriptionsSupport Contacts
1–502
51–1004
101–2506
251–5008
501–100010
1001 and over12