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Development Support Service Level Agreement

Professional1 Enterprise1
Support entitlements Red Hat Enterprise Linux
Hours of coverage Standard business hours
Support channel
Red Hat Customer Portal
Case management by phone and online
Number of cases Unlimited Unlimited
Response times 2 business days 4 business hours
Number of support contacts 1 1
Number of software entitlements 25 25

1Application and Portfolio Developer support are no longer available. If you still have a contract for either program, your SLA for Professional (2 days) or Enterprise (4 business hours) remains in effect until its expiration date.