How's our new Recommendations Engine working for you?

Over the last few months we've been utilizing a new recommendations engine in the Customer Portal to help you find answers you're looking for. You can see this working in real time on the Create Case page, and also as the "More like this" block on many of our Knowledgebase pages.

This recommendations engine incorporates intelligent algorithms to match your input with our Knowledgebase content, and displays those results for you. It's still in beta, but we'd like your feedback as we continue to improve upon it.

Please share your ideas and experiences with us!