VM console frozen putty session will not connect.

I have a VM running red hat and the console is frozen at 6:15am. Try to do a putty session and it hangs never getting a root signon. I can ping the machine but that about it. CPU is at 100%, Memory is at 4% and disk at 0%.

Shutting down the VM, the bad way, seems the only option, are there other options if any?