Development Support Service Level Agreement
| Professional1 | Enterprise1 | |
|---|---|---|
| Support entitlements | Red Hat Enterprise Linux | |
| Hours of coverage | Standard business hours | |
| Support channel | ||
| Red Hat Customer Portal | • | • |
| Case management by phone and online | • | • |
| Number of cases | Unlimited | Unlimited |
| Response times | 2 business days | 4 business hours |
| Number of support contacts | 1 | 1 |
| Number of software entitlements | 25 | 25 |
1Application and Portfolio Developer support are no longer available. If you still have a contract for either program, your SLA for Professional (2 days) or Enterprise (4 business hours) remains in effect until its expiration date.
