RHBA-2015:1406 - Bug Fix Advisory

Topic

Updated redhat-support-tool and redhat-support-lib-python packages that fix
several bugs and add various enhancements are now available for Red Hat
Enterprise Linux 6.

Description

The redhat-support-tool utility facilitates console-based access to Red Hat's
subscriber services and gives Red Hat subscribers more venues for accessing the
content and services available to them as Red Hat customers. Further, it enables
Red Hat customers to integrate and automate their helpdesk services with our
subscription services.

The redhat-support-lib-python package provides a Python library that developers
can use to easily write software solutions that leverage Red Hat Access
subscription services.

The redhat-support-tool package has been upgraded to upstream version 0.9.7,
which provides a number of bug fixes and enhancements over the previous version.

The redhat-support-lib-python package has been upgraded to upstream version
0.9.7, which provides a number of bug fixes and enhancements over the previous
version.

This update also fixes the following bugs:

• Previously, bugs in the redhat-support-lib-python library caused the

"addattachment" command to fail with an error message "TypeError: unhashable
type" when files were uploaded using FTP through an HTTP proxy configured to
proxy FTP. As a consequence, attachments could not be sent to the RedHat FTP
dropbox if redhat-support-tool was configured to use an HTTP proxy and the "-f"
option was used with the "addattachment" command. The underlying
redhat-support-lib-python code has been fixed, and the "redhat-support-tool
addattachment -f" command now successfully uploads files to the RedHat FTP
dropbox in this scenario. (BZ#1198411)

• Due to bugs in redhat-support-lib-python, the "addattachment" command failed

with an error message "unknown URL type" when files were uploaded to the
Customer Portal using an HTTP proxy. Consequently, attachments could not be
added to cases if redhat-support-tool was configured to use an HTTP proxy. This
bug has been fixed, and the "redhat-support-tool addattachment" command now
successfully uploads files to the Customer Portal through an HTTP proxy.
(BZ#1146360)

• When retrieving case information from the Customer Portal using the /rs/case

Representational State Transfer (REST) endpoint, the case group number was
included in the response but not in the case group name. Consequently, when
viewing the case details with the "redhat-support-tool getcase" command, the
case group number and name were not displayed. With this update, an additional
call to the /rs/groups endpoint has been added, and "redhat-support-tool
getcase" now displays the case group name along with other case information.
(BZ#1198616)

• Previously, the way redhat-support-tool stored Customer Portal passwords was

inconsistent in terms of encoding and decoding. As a consequence, certain
passwords could not be decoded correctly. With this update, the method of
decoding of the stored Customer Portal passwords has been made consistent with
how the passwords were encoded, and the described problem no longer occurs.
(BZ#1104722)

Users of redhat-support-tool and redhat-support-lib-python are advised to
upgrade to these updated packages, which fix these bugs and add these
enhancements.

Solution

Before applying this update, make sure all previously released errata
relevant to your system have been applied.

For details on how to apply this update, refer to:

https://access.redhat.com/articles/11258

Affected Products

• Red Hat Enterprise Linux Server 6 x86_64
• Red Hat Enterprise Linux Server 6 i386
• Red Hat Enterprise Linux Workstation 6 x86_64
• Red Hat Enterprise Linux Workstation 6 i386
• Red Hat Enterprise Linux Desktop 6 x86_64
• Red Hat Enterprise Linux Desktop 6 i386
• Red Hat Enterprise Linux for IBM z Systems 6 s390x
• Red Hat Enterprise Linux for Power, big endian 6 ppc64
• Red Hat Enterprise Linux for Scientific Computing 6 x86_64
• Red Hat Enterprise Linux Server from RHUI 6 x86_64
• Red Hat Enterprise Linux Server from RHUI 6 i386
• Red Hat Enterprise Linux Server - Extended Life Cycle Support 6 x86_64
• Red Hat Enterprise Linux Server - Extended Life Cycle Support 6 i386
• Red Hat Enterprise Linux Server - Extended Life Cycle Support (for IBM z Systems) 6 s390x
• Red Hat Enterprise Linux Server - Extended Life Cycle Support Extension 6 x86_64
• Red Hat Enterprise Linux Server - Extended Life Cycle Support Extension 6 i386
• Red Hat Enterprise Linux Server - Extended Life Cycle Support Extension (for IBM z Systems) 6 s390x

Fixes

• BZ - 1122161 - rfe - add comment number in "Case Discussion" output
• BZ - 1122164 - rfe - add text color to make private and public updates distinct in "Case Discussion" output
• BZ - 1174460 - [RFE] Attachment Downloads does not download all attachments.
• BZ - 1174461 - [RFE] Attachment Downloads does not confirm already downloaded files

CVEs

(none)

References

(none)