RHBA-2014:1590 - Bug Fix Advisory

Sujet

Updated redhat-support-lib-python and redhat-support-tool packages that fix
several bugs and add one enhancement are now available for Red Hat Enterprise
Linux 6.

Description

The redhat-support-lib-python package provides a Python library that developers
can use to easily write software solutions that leverage Red Hat Access
subscription services.

The redhat-support-tool utility facilitates console-based access to Red Hat's
subscriber services and gives Red Hat subscribers more venues for accessing the
content and services available to them as Red Hat customers. Further, it enables
Red Hat customers to integrate and automate their helpdesk services with our
subscription services.

This update fixes the following bugs:

• When the debuginfo packages had not been already installed, the "btextract

./vmcore" command did not work. As a consequence, the redhat-support-tool
utility ran but did not install the debuginfo packages. The non-interactive mode
of btextract has been fixed to download kernel debug symbols when they are
needed, and redhat-support-tool now installs the debuginfo packages as intended.
(BZ#1054445)

• When the "redhat-support-tool getcase [case-number]" command was issued, the

"Version" field was not displayed in the Case Details section. A patch has been
provided to fix this bug, and the product version now shows when viewing case
details. (BZ#1036921)

• Prior to this update, the redhat-support-tool diagnose feature did not work on

simple oops messages or RIP strings from kernel crashes. In addition,
redhat-support-tool results differed from the results returned by the respective
API. With this update, diagnostics for simple oops messages and RIP strings from
kernel crashes have been improved. As a result, the redhat-support-tool diagnose
[oops.txt] command points at the same article as the API "Diagnose" button does,
and a simple RIP.txt file pulls up the same articles as putting the RIP on the
sfdc search bar. (BZ#1060916)

• Due to poor logging in the kernel download code, non-root users were not

informed about lacking the necessary root privileges to download kernel debug
symbols. To fix this bug, logging which explains that root privileges are
required to execute findkerneldebugs and getkerneldebug commands has been added.
In addition, the help for these two commands has been expanded to indicate that
root privileges are required. Now, the non-root user has a better indication of
which commands require root permissions. (BZ#1036711)

In addition, this update adds the following enhancement:

• Issues such as low disk space or connectivity problems can cause the

downloading of kernel debug symbols from Red Hat Network to fail. Nevertheless,
the user was not informed properly about the cause of this failure. With this
update, error messages are returned explaining why the kernel debug symbols
failed to download. (BZ#1036699)

Users of redhat-support-lib-python and redhat-support-tool are advised to
upgrade to these updated packages, which fix these bugs and add this
enhancement.

Solution

Before applying this update, make sure all previously released errata
relevant to your system have been applied.

This update is available via the Red Hat Network. Details on how to
use the Red Hat Network to apply this update are available at
https://access.redhat.com/site/articles/11258

Produits concernés

• Red Hat Enterprise Linux Server 6 x86_64
• Red Hat Enterprise Linux Server 6 i386
• Red Hat Enterprise Linux Server - Extended Life Cycle Support 6 x86_64
• Red Hat Enterprise Linux Server - Extended Life Cycle Support 6 i386
• Red Hat Enterprise Linux Workstation 6 x86_64
• Red Hat Enterprise Linux Workstation 6 i386
• Red Hat Enterprise Linux Desktop 6 x86_64
• Red Hat Enterprise Linux Desktop 6 i386
• Red Hat Enterprise Linux for IBM z Systems 6 s390x
• Red Hat Enterprise Linux for Power, big endian 6 ppc64
• Red Hat Enterprise Linux for Scientific Computing 6 x86_64
• Red Hat Enterprise Linux Server from RHUI 6 x86_64
• Red Hat Enterprise Linux Server from RHUI 6 i386
• Red Hat Enterprise Linux Server - Extended Life Cycle Support (for IBM z Systems) 6 s390x
• Red Hat Enterprise Linux Server - Extended Life Cycle Support Extension 6 x86_64
• Red Hat Enterprise Linux Server - Extended Life Cycle Support Extension 6 i386
• Red Hat Enterprise Linux Server - Extended Life Cycle Support Extension (for IBM z Systems) 6 s390x

Correctifs

• BZ - 1036772 - redhat-support-tool: file splitting for uploading

CVE

(none)

Références

• https://access.redhat.com/site/articles/445443