RHBA-2014:1202 - Bug Fix Advisory

Topic

Updated redhat-support-lib-python and redhat-support-tool packages that fix one
bug and add one enhancement are now available for Red Hat Enterprise Linux 5.

Description

The redhat-support-lib-python package provides a Python library that developers
can use to easily write software solutions that leverage Red Hat Access
subscription services.

The redhat-support-tool utility facilitates console-based access to Red Hat's
subscriber services and gives Red Hat subscribers more venues for accessing the
content and services available to them as Red Hat customers. Further, it enables
our customers to integrate and automate their helpdesk services with our
subscription services.

This update fixes the following bug:

• Due to insufficient logs produced by the kernel download code, non-root users

were not informed about lacking the necessary root privileges to download kernel
debug symbols. To fix this bug, a log message which explains that root
privileges are required to execute the findkerneldebugs and getkerneldebug
commands has been added. In addition, the help for these two commands has been
expanded to indicate that root privileges are required. Now, the non-root user
has a better indication of which commands require root permissions. (BZ#996553)

In addition, this update adds the following enhancement:

• Issues such as low disk space or connectivity problems can interrupt the

downloading of kernel debug symbols from Red Hat Network. Nevertheless, the user
was not informed properly about the cause of this failure. With this update,
error messages explaining why the kernel debug symbols failed to download are
returned. (BZ#995103)

Users of redhat-support-lib-python and redhat-support-tool are advised to
upgrade to these updated packages, which fix this bug and add this enhancement.

Solution

Before applying this update, make sure all previously released errata
relevant to your system have been applied.

This update is available via the Red Hat Network. Details on how to
use the Red Hat Network to apply this update are available at
https://access.redhat.com/site/articles/11258

Affected Products

• Red Hat Enterprise Linux Server 5 x86_64
• Red Hat Enterprise Linux Server 5 ia64
• Red Hat Enterprise Linux Server 5 i386
• Red Hat Enterprise Linux Workstation 5 x86_64
• Red Hat Enterprise Linux Workstation 5 i386
• Red Hat Enterprise Linux Desktop 5 x86_64
• Red Hat Enterprise Linux Desktop 5 i386
• Red Hat Enterprise Linux for IBM z Systems 5 s390x
• Red Hat Enterprise Linux for Power, big endian 5 ppc
• Red Hat Enterprise Linux Server from RHUI 5 x86_64
• Red Hat Enterprise Linux Server from RHUI 5 i386

Fixes

• BZ - 1036771 - redhat-support-tool: file splitting for uploading

CVEs

(none)

References

• https://access.redhat.com/site/articles/445443