Error: no ricci tag in ricci response

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All,

I'm having two issues with a new cluster I set up that may be related to each other. The cluster.conf is transposed from a working cluster with various things (names/ips) changed to make it appropriate. I do not believe what I'm seeing is related.

When I run a ccs command, and am prompted for my ricci password it sits and spins for a while and then posts out:

Error: no ricci tag in ricci response

On other clusters this would work, and once the password was used it would be stored for future use. However for something as simple as "ccs --lsnodes -h localhost" i get nothing but that.

I can't find any blip in any logs as to why it's doing that. It seems as if it's failing to authenticate to itself. I've confirmed the ricci password numerous times, and it's happening across all 3 nodes of this cluster build out.

Google searches are getting me no where with this error.

Any assistance as to what to look into would be appreciated.

Responses

Hi Denny,

Sorry you haven't seen a response to this one yet. I'll reach out to some folks on this to see if we can help out.

Of course, you should also feel free to open a support case if required.

Hi Denny,

seems the issue you have is described in Red Hat Knowledge base article : https://access.redhat.com/site/solutions/198233

Can you check "resolution" section from above article and feedback result. In nutshell, ricci password should not contain 'xml' entity characters <,>,&,",',*,#....If issue persist, we can work on it here, or even better you can directly open support case with Red Hat GSS support team via Red Hat customer portal https://access.redhat.com where you can provide more information ( logs / configuration files ) for further debugging.

If you have further questions, please do write update here or via our customer portal

Thank you

Kind regards,

Elvir Kuric

Red Hat Support EMEA

It looks like you've got a case open for this issue now, Denny, so please let us know if the solution given above (and in the case) works for you in resolving this.

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