Red Hat Subscription Management Survey/Feedback

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Greetings Red Hat Customer:

Red Hat is committed to providing subscription management tools to assist our customers in
unlocking the full value from their Red Hat subscriptions (please see https://access.redhat.com/site/articles/502883). However, there is little value in the effort unless the tools/interfaces meet the needs of our customers. Attached is a survey on subscription management that I hope you will respond to. The survey should only take a few minutes of your time but will provide invaluable information to help Red Hat shape future development of subscription management.

Instructions: Please review the survey, fill-out, and return through email to dlah@redhat.com. You can return using a .pdf, .doc, .odt, or .txt attachment or cut and paste directly into the body of an email (whatever works best for you). Feel free to add comments/statements pertaining to subscription management not covered by the survey. You can also contact Dan Lah (dlah@redhat.com) to discuss any subscription management issues or add to the dialog through the discussion board. Thank you in advance for your efforts.

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Responses

PS Guru 6494 points
13 June 2014 11:44 PM

To be completely honest, I am surprised that the survey is using such a manual process.. and I suspect this alone will severely affect your response rate.

https://www.surveymonkey.com/ might be a better option?

DL Red Hat Active Contributor 296 points
16 June 2014 2:06 AM

Hey thanks for the feedback. I agree and apologize, but at the time the Customer Portal was just introducing a survey capability of its own so I didn't want to wait (if people felt inclined to discuss and review I wanted something there) and I didn't want to use an external survey, so the manual process in the discussion was use. Shortly I will update and integrate the survey directly into the Customer Portal.

I actually have received responses thru the manual process and I'm very appreciative of the effort since I do know it's a heavy lift right now. In lieu of the full survey feel free to drop me a line at dlah@redhat.com with your top good, bad, and what is missing items.

Thanks,
Dan Lah

PS Guru 6494 points
31 May 2015 12:34 PM

Dan,

As you appear to be the point of contact for subscription manager, can I ask a few quick questions in return:

  1. Is Subscription Manager DRM (Digital Rights Management) for Red Hat Enterprise Linux licenses?
  2. Can a customer use Red Hat Enterprise Linux licenses/subscriptions offline (including updates) without subscription manager? (if so, how do Red Hat suggest customers access updates in this type of environment?)
  3. Why are such detailed facts collected at time of system registration? Specifically, uniquely identifiable information such as serial numbers, MAC addresses and potentially sensitive information such as internal network IP addresses and hostnames.

Thanks

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