Self support JBoss subscription

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Self support subscription is possible for RHEL. Is it planned for JBoss as well?

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Jason Shepherd's picture Red Hat Expert 815 points
10 August 2012 5:32 AM

Hi Rafel,

 

I believe we already have a self support subscription for JBoss EAP. Please contact our sales department to find out more.

 

http://www.redhat.com/contact/sales.html

 

Or by phone:

 

https://www.redhat.com/about/company/offices.html

 

Regards,
Jason Shepherd

Red Hat Middleware Support

ok Red Hat Community Member 78 points
4 October 2012 3:43 AM

JBoss Developer Studio provides individual developer access to all JBoss Enterprise Middleware for unlimited, unsupported use in development. 

 

MSRP $99 US.  I think that's what Jason referenced.

 

-Otto

ok@redhat.com

Mustafa Musaji's picture Red Hat Guru 1808 points
4 October 2012 8:28 AM

The $99 subscription is different to a self supported entitlement as it gives you access to raise support cases under a development SLA. We do have a self supported JBoss Subscription and as Jason said, Sales can give you more information on this. Self supported subscription does not give you access to raise support cases but does give you access to the customer portal and all our documentation and knowledge base solutions and articles.

ok Red Hat Community Member 78 points
4 October 2012 1:49 PM

Mustafa,

 

I'm in Red Hat Sales, and we do not offer a self-support JBoss subscription.  We offer Standard (business hour) and Premium (24/7).  

 

JDS Portfolio Edition is the next best thing for developers. 

 

-Otto

Mustafa Musaji's picture Red Hat Guru 1808 points
4 October 2012 1:58 PM

Hi Otto

 

Thanks. That's good to know. Maybe we used to offer this in the past because I do remember them being around. But I appreciate the clarification.

 

Regards

Mus