System may be offline and cannot send its status. Updates cannot be received.

Latest response

Under subscription management I see "Unknown - System may be offline and cannot send its status. Updates cannot be received."

What does this message mean? The server is online and I assigned also a subscription via subscription-manager. I also tried to revoke and reattach the subscription, still the same result...

[root@alpha consumer]# subscription-manager remove --all
1 local certificate has been deleted.
1 subscription removed at the server.
[root@alpha consumer]# subscription-manager unregister
Unregistering from: subscription.rhsm.redhat.com:443/subscription
System has been unregistered.
[root@alpha consumer]# subscription-manager clean
All local data removed
[root@alpha consumer]# subscription-manager register
Registering to: subscription.rhsm.redhat.com:443/subscription
Username: ***
Password:
The system has been registered with ID: ***
The registered system name is: ***
[root@alpha consumer]# subscription-manager attach --auto
All installed products are covered by valid entitlements. No need to update subscriptions at this time.
[root@alpha consumer]# subscription-manager refresh
All local data refreshed
[root@alpha consumer]# subscription-manager list
+-------------------------------------------+
    Installed Product Status
+-------------------------------------------+
Product Name:   Red Hat Enterprise Linux for x86_64
Product ID:     479
Version:        8.3
Arch:           x86_64
Status:         Not Subscribed
Status Details:
Starts:
Ends:

[root@alpha consumer]# subscription-manager list --available --all
+-------------------------------------------+
    Available Subscriptions
+-------------------------------------------+
Subscription Name:   Red Hat Developer Subscription for Individuals
Provides:            dotNET on RHEL Beta (for RHEL Server)
                     Red Hat CodeReady Linux Builder for x86_64
                     Red Hat Enterprise Linux for SAP HANA for x86_64
                     Red Hat Ansible Engine
                     RHEL for SAP HANA - Update Services for SAP Solutions
                     Red Hat Enterprise Linux Scalable File System (for RHEL Server) - Extended Update Support
                     RHEL for SAP HANA - Extended Update Support
                     Red Hat Container Images Beta
                     Red Hat Ansible Automation Platform
                     Red Hat Enterprise Linux Atomic Host Beta
                     Red Hat Container Images
                     Red Hat Enterprise Linux Load Balancer (for RHEL Server)
                     Red Hat Container Development Kit
                     Red Hat Beta
                     Red Hat EUCJP Support (for RHEL Server) - Extended Update Support
                     RHEL for SAP (for IBM Power LE) - Update Services for SAP Solutions
                     Red Hat Enterprise Linux High Availability for x86_64
                     MRG Realtime
                     Red Hat Enterprise Linux Load Balancer (for RHEL Server) - Extended Update Support
                     dotNET on RHEL (for RHEL Server)
                     Red Hat CodeReady Linux Builder for x86_64 - Extended Update Support
                     Red Hat Enterprise Linux High Availability - Update Services for SAP Solutions
                     Red Hat Enterprise Linux Resilient Storage for x86_64 - Extended Update Support
                     Red Hat Enterprise Linux High Availability for x86_64 - Extended Update Support
                     Oracle Java (for RHEL Server)
                     Red Hat Enterprise Linux Resilient Storage for x86_64
                     Red Hat Enterprise Linux Server - Update Services for SAP Solutions
                     Red Hat Software Collections (for RHEL Server)
                     Red Hat Enterprise Linux for ARM 64
                     Red Hat Enterprise Linux High Performance Networking (for RHEL Server)
                     Red Hat Enterprise Linux Scalable File System (for RHEL Server)
                     Red Hat Enterprise Linux for Real Time
                     Red Hat Enterprise Linux High Performance Networking (for RHEL Server) - Extended Update Support
                     RHEL for SAP - Update Services for SAP Solutions
                     Oracle Java (for RHEL Server) - Extended Update Support
                     Red Hat Enterprise Linux Atomic Host
                     Red Hat CodeReady Linux Builder for ARM 64
                     Red Hat Developer Tools (for RHEL Server)
                     Red Hat Software Collections Beta (for RHEL Server)
                     Red Hat Enterprise Linux Server
                     Red Hat Enterprise Linux for SAP Applications for x86_64
                     Red Hat Developer Tools Beta (for RHEL Server)
                     Red Hat Enterprise Linux for x86_64
                     Red Hat Enterprise Linux for x86_64 - Extended Update Support
                     RHEL for SAP - Extended Update Support
                     Red Hat Developer Toolset (for RHEL Server)
                     Red Hat Enterprise Linux High Performance Networking (for RHEL Compute Node)
                     Red Hat S-JIS Support (for RHEL Server) - Extended Update Support
SKU:                 RH00798
Contract:
Pool ID:             ***
Provides Management: No
Available:           16
Suggested:           1
Service Type:
Roles:
Service Level:       Self-Support
Usage:
Add-ons:
Subscription Type:   Standard
Starts:              03/09/2021
Ends:                03/09/2022
Entitlement Type:    Physical

Also attaching the pool-ID manually, still the same result...

[root@alpha consumer]# subscription-manager attach --pool=***
Successfully attached a subscription for: Red Hat Developer Subscription for Individuals
[root@alpha consumer]# subscription-manager list
+-------------------------------------------+
    Installed Product Status
+-------------------------------------------+
Product Name:   Red Hat Enterprise Linux for x86_64
Product ID:     479
Version:        8.3
Arch:           x86_64
Status:         Not Subscribed
Status Details:
Starts:
Ends:
[root@alpha consumer]# subscription-manager status
+-------------------------------------------+
   System Status Details
+-------------------------------------------+
Overall Status: Disabled
Content Access Mode is set to Simple Content Access. This host has access to content, regardless of subscription status.

System Purpose Status: Disabled

Do you have any ideas to attach the subscription successfully?

Responses

Hello Daniel,

As per this message:

Content Access Mode is set to Simple Content Access.

I presume that you might have to disable this Simple Content Access mode from Red Hat Customer Portal as this is required when Satellite being used :

  • Log in to the Red Hat Customer Portal.
  • Click My Subscriptions. When the page refreshes, click Subscription Allocations.
  • In the simple content access banner, set the Simple Content Access switch to Disabled.

Once done, try to refresh/clean and register back and it might help you.

All the best!

Thank you very much!

Now the subscription status switched to: Properly Subscribed

All installed products are covered by attached subscriptions. Updates can be received through.

Good to see that it has been fixed! Thanks Daniel letting us know.

Thanks a lot, this helped me too.