question about https://access.redhat.com/solutions/5043

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Dear Community,

My company is a DELL Partner and has provided servers with the following license :

Red Hat Enterprise Linux Server, Premium (Physical or Virtual Nodes) (L3 Only)

as per https://access.redhat.com/solutions/5043:

• Your subscription provides access to all content on the Customer Portal: downloads and updates from Red Hat Network, videos, tech briefs, and much more. If you require technical support and have a "Level 3" or "L3 Support" subscription for Red Hat Enterprise Linux or other Red Hat products, please contact your hardware vendor directly. Your hardware vendor has Red Hat Certified Engineers and/or Technicians on staff to help resolve your technical queries. For assistance diagnosing and resolving any problem, the hardware vendor may then escalate the issue to Red Hat.

Does it mean that my company will have to provide free L1 and L2 support ?

Thanks for your lights.

JJ.

av

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