Select Your Language

Infrastructure and Management

Cloud Computing

Storage

Runtimes

Integration and Automation

  • Comments
  • redhat-access-gui fails to show knowledgebase

    Posted on

    While trying to use Red Hat Access, program fails to show knowledge-base articles as shown below:

    redhat-access-gui query

    All I could find in the logs regarding this issue is this:

    Jun 12 19:08:54 rhel redhat-access-gui.desktop: /usr/bin/redhat-access-gui:21: PyGIWarning: Gtk was imported without specifying a version first. Use gi.require_version('Gtk', '3.0') before import to ensure that the right version gets loaded.
    Jun 12 19:08:54 rhel redhat-access-gui.desktop: from gi.repository import Gtk, GObject, Gdk, WebKit, Gio
    Jun 12 19:08:54 rhel redhat-access-gui.desktop: /usr/bin/redhat-access-gui:21: PyGIWarning: WebKit was imported without specifying a version first. Use gi.require_version('WebKit', '3.0') before import to ensure that the right version gets loaded.
    Jun 12 19:08:54 rhel redhat-access-gui.desktop: from gi.repository import Gtk, GObject, Gdk, WebKit, Gio
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: Traceback (most recent call last):
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: File "/usr/bin/redhat-access-gui", line 239, in doLogin
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: rha.strata.solutions.get("439593")
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: File "/usr/lib/python2.7/site-packages/redhat_support_lib/infrastructure/brokers.py", line 194, in get
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: doc, headers = self._getProxy().get(url=UrlHelper.append(url, solutionID))
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: File "/usr/lib/python2.7/site-packages/redhat_support_lib/infrastructure/proxy.py", line 44, in get
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: return self.request(method='GET', url=url, headers=headers)
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: File "/usr/lib/python2.7/site-packages/redhat_support_lib/infrastructure/proxy.py", line 120, in request
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: conn=self.getConnectionsPool().getConnection())
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: File "/usr/lib/python2.7/site-packages/redhat_support_lib/infrastructure/proxy.py", line 127, in __doRequest
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: headers=headers)
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: File "/usr/lib/python2.7/site-packages/redhat_support_lib/web/connection.py", line 106, in doRequest
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: self.getHeaders(headers))
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: File "/usr/lib64/python2.7/httplib.py", line 1041, in request
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: self._send_request(method, url, body, headers)
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: File "/usr/lib64/python2.7/httplib.py", line 1074, in _send_request
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: self.putheader(hdr, value)
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: File "/usr/lib64/python2.7/httplib.py", line 1019, in putheader
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: raise ValueError('Invalid header value %r' % (one_value,))
    Jun 12 19:13:11 rhel redhat-access-gui.desktop: ValueError: Invalid header value 'Basic cGZibWVsbG86SnVuIDEyIDE5OjA4OjU0IHJoZWwgcmVkaGF0LWFjY2Vzcy1ndWkuZGVza3RvcDog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\nT2JqZWN0LCBHZGssIFdlYktpdCwgR2lv'
    

    Also I reinstalled the package, yielded same results as above.
    Any ideas?

    by

    points

    Responses

    Red Hat LinkedIn YouTube Facebook X, formerly Twitter

    Quick Links

    Help

    Site Info

    Related Sites

    © 2026 Red Hat