root authentication failure.
I am trying to run yum to update to the latest versions of the software but when I "su - root" and enter the password I keep getting an authentication failure error. I am confident I am typing in the right password. I also tried running yum under sudo but got an error message stating that my login is not stored in the sudoers file. When I initially tried to log into the root account I got a different message making reference to a file in etc/...... sorry, I didn't copy the file and location of that file. It also said that I had to reboot the system at that time which I did. Now I am getting the authentication failures.
Responses
hi James,
Is this on Red Hat 6 or 7? Would you mind gathering some more info, such as the error you mentioned? Both RHEL 6 and 7 are supported, I suspect you're using RHEL 7, but since RHEL 6 is Red Hat supported (6.8), not sure if you're using that.
I honestly don't know if this Red Hat solution https://access.redhat.com/solutions/22684 will help you or not (and it is for RHEL 6 or below), but it came up with a search regarding root password not working. Again, don't know if it fits with your system.
If you're in a hurry, you can submit a ticket directly with Red Hat.
Regards,
RJ
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