Red Hat Enterprise Linux Installation
I am having a tough time installing RHEL for the past one week. The installation process goes fine. Once I reboot, I see a gui screen to enter my login and password. I enter my credentials and I see a blank screen with only a movable cursor. Nothing else comes up. I do a hard reboot every time only to come to the same blank page.
When I reboot, sometimes, I try to go to the troubleshooting page and I see some fast-scrolling text. I have to do a ctl-c as soon as I see scrolling to go to the troubleshooting terminal. I have tried doing yum install (which throws yumma module not found or something similar?) and other steps found in Google but in vain. I faced the same issue with centOs installation. I, once managed to go past the gui credentials page through troubleshooting mode (I don't remember what I did to go there), but when I rebooted, I saw the blank page again after credentials. I am using a Dell XPS laptop, if it has to do anything with the issue.
Responses
Red Hat
Active Contributor
149 points
Hi Shelly; does your Dell Laptop have an NVIDIA graphics card by chance? There have been some issues ongoing with NVIDIA and the builtin nouveau driver, and sometimes it causes graphical problems like this and 'hanging' symptoms depending on your exact configuration. That is a guess, but to get more information on debugging this yourself or to share with us, you might try switching to another terminal - if you hit Ctrl-Alt-F3 it should bring you to a terminal, and from there you can run useful commands like dmesg or check /var/log/messages that can give some useful output to look up. You can get back to the desktop with Ctrl-Alt-F2. I'd ask if you have any messages at the bottom of that output that say nouveau errors which point to the possible NVIDIA issue if you do have that card, but if you don't both are likely a good source of information to troubleshoot with since the display is stuck. If it end up being an X/GNOME display issue, the /var/log/Xorg.0.log is a good place to look as well.
If you have a support subscription valid for your laptop too, please don't hesitate to open a support case with us about this.
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