facing trouble in lab
hi,This is Abhisikta Nag .I need help in getting the console open.I lost 1 hour from my alloted span of time for lab but the console is not getting open having full strength internet.It will be helpful someone can guide.
TIA
Responses
Hi Abhisikta Nag,
Sorry you're having trouble with your lab. You might not be aware of this, your Red Hat Learning Subscription is a supported product. I recommend you submit a case with Red Hat. Community support may not be the best avenue to get your issue resolved.
- Go to this link: https://access.redhat.com/support/cases/, which is at the top of this page too, named
SUPPORT CASES. - In the
Productdrop down, select:Red Hat Online Learning(NOTE: You will need to scroll down through a list in the drop-down menu) - Important, in the
Product Versiondrop down, select the largest number (as I type this, it is1.0, but that may change over time) NOTE: the "Submit" button won't activate until this is selected. - In the
Case Typedrop down, select:Other - In the
Problem Statementblock, enter something concise, the course number, and a small description. - In the
Case Descriptionblock, enter the specifics.
The other blocks are straightforward enough. When I've submitted a ticket for Red Hat Online Learning, I make it a low priority, it certainly is not production. One of the course administrators does on occasion check the forum, but you ought to submit a ticket for this issue since this is supported.
The Training Principal Product Manager also highly recommends submitting a case for this, as the experiences of one customer in resolution may not necessarily work with another (paraphrasing) see this link leads to his comments
Welcome! Check out the Getting Started with Red Hat page for quick tours and guides for common tasks.
