A solution article not accessible
I tried to read this article:
RHEL 7.4 server panics with message "kernel BUG at mm/page_alloc.c:1389!"
( https://access.redhat.com/solutions/3208581 )
but got an "Access Denied" message. Could someone at Red Hat look into this?
Responses
Guru
6222 points
Hi Akemi,
Do you have a subscription with Standard, Premium or Self support? This determines whether or not you could open a support case.
Regards,
Jan Gerrit Kootstra
Guru
2404 points
Sorry, I misunderstood your question. Yes, I could open a support case. But I believe this is just a "mishap" and someone at RH will fix it soon.
Community Member
41 points
Normally it doesn't matter if you have a subscription or not or even whether you are logged in, you still see the first portion of the article with a "Login to read more" button. In this case, it doesn't do that at all, it just has text saying "Access Denied".
Red Hat
Expert
1164 points
On Tuesday a Red Hat associate marked the article as Private. I sent him email asking why it was marked as Private.
Guru
6222 points
Hi Akemi,
I did not understand your issue correctly. I was not able to open the Solution article either.
We have to wait until Marc gets an answer.
If you need a fix for the kernel panic a support case might help you.
If you run into issues again like Access denied for a Knowledge base article, you can open a support case for the Red Hat portal.
Regards,
Jan Gerrit
Guru
6222 points
Hi Akemi,
I guess Marc's mail worked.
I tried just now, and I can open the article.
Still there is nothing useful in the article at the moment: "Solution in Progress, and a quote of the error message/trace dumps."
Regards,
Jan Gerrit
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