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  • Red Hat Insights - system(s) not checking in

    Posted on

    Red Hat Insights is a very useful tool, it gave me two suggestions to improve RHEL system performance. Unfortunately there was one issue, it only worked on the day on which I registered the system. On the next days I received the message that the system is not checking in. I had to unregister and re-register the system every time when I wanted to get updated information ... I asked the Red Hat Insights team for assistance and they immediately responded with instructions and suggestions how to solve the problem. Thanks to everybody being involved, especially to Chris Henderson, who figured out the root cause and presented the final solution. I think it might be a good idea to share the relevant information, for those who experience a similar problem with Insights.

    It turned out that everything was related to the

    /etc/redhat-access-insights/redhat-access-insights.cron
    file, which didn't have any content at all.
    redhat-access-insights
    which came pre-installed with the system installation was the culprit. After uninstalling and re-installing this package, Red Hat Insights just works as expected, now the operating system gets checked for issues and information is updated regularly every day by the running cron job.
    yum remove ​redhat-access-insights
    removed
    abrt
    ,
    anaconda
    and
    initial-setup
    packages as dependencies, so
    abrt
    had to be re-installed too.

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